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“Fine place to stay in Madison. Met all of our needs.”

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Best Western PLUS InnTowner
Ranked #9 of 63 Hotels in Madison
Certificate of Excellence
Santa monica
Level 4 Contributor
41 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Fine place to stay in Madison. Met all of our needs.”
Reviewed 27 August 2014 via mobile

The room was fine, breakfast included in room price. I liked having free parking, which comes in handy. Visiting my son at the Universityof Madison the hotel is not in walking distance to down town, although the location is ok.

  • Stayed September 2013
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lynda B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belmont2424, Media and Marketing Coordinator at Best Western PLUS InnTowner, responded to this review, 10 September 2014
Dear LyndaB,

Thank you so much for taking time to review our hotel here on TripAdvisor. We do genuinely appreciate any and all guest feedback, as its an essential tool for helping us improve our service and our property.

We're really glad you enjoyed your stay and we do hope to see you again next time you're visiting your son. Please don't hesitate to avail yourself of our complimentary shuttle service to the UW Campus next time, as we don't want you to stress over driving here in Madison. We'd rather you left that to us! :)

Thanks again and we look forward to seeing you,

Sincerely,


J. Belmont
BEST WESTERN PLUS InnTowner and the Highland Club.
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870 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (66)
Date | Rating
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English first
Schaumburg, United States
2 reviews
Reviewed 27 August 2014

The moment I walked in the front doors to the hotel I was greeted courteously and professionally - this atmosphere and politeness generated by the hotel staff continued throughout my stay. Very clean throughout the hotel (room, lobby, hallways, pool area, bar/lounge). I couldn't say enough positive things about the 4th floor Highland Club amenities and service. Phenomenal free breakfast for a Best Western - hot/real scrabbled eggs, bacon, sausage, biscuits & gravy, cereal, etc. I wish I traveled to Madison more often. I travel extensively for work and this hotel puts forth much more effort than most. I thoroughly enjoyed my stay and look forward to returning to this property.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Best Western

Helpful?
Thank Steve F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kris L, Guest Relations Manager at Best Western PLUS InnTowner, responded to this review, 10 September 2014
Dear Steve F,

Thank you for taking the time to review your experience at the InnTowner on TripAdvisor.

We are glad your experience was exactly how we intend it to be for every single guest. We look forward to having you back the next time you visit Madison!
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1 review
Reviewed 25 August 2014

This hotel was clean and the rooms well appointed. We liked the free internet and the complementary breakfast was hot and good. It's location was convenient to anything one wanted to do in downtown Madison and they provided a free shuttle to take people anywhere within a two mile radius as well which is very nice. My only complaint was that the commode in our room was small and too close to a wall to navigate easily for me much less my handicapped husband and neither of us are big people. The staff was extremely helpful in all the matters we consulted them. We were there for my daughter's wedding and they allowed her to keep a luggage rack in her room to hand the dress on so we could spread out the train and keep it wrinkle free and they were kind enough to keep things behind the front desk so the wedding party could get them easily. All in all, we enjoyed our stay and liked the hotel very much.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Nan W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belmont2424, Media and Marketing Coordinator at Best Western PLUS InnTowner, responded to this review, 10 September 2014
Dear Nan,

Thanks so much for making the effort to share your stay experience with us and our future guests. We are really appreciative of any and all guest feedback, as it is an essential tool to maintaining and/or improving our service and our property.

We're very glad that we were able to provide you with a happy experience, especially on your daughter's special day. Thanks to you and her for allowing us to be part of such a joyous occasion.

Thanks again and make it a great day!

J. Belmont
BEST WESTERN PLUS InnTowner
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Miwlaukee, United States
1 review
Reviewed 25 August 2014

Only 1 front desk working on a sold out night with multiple weddings and sports teams staying. Front Desk was being a shuttle dispatcher and did not care about the long line that formed in front of him. It took over an hour for him to work through the 8 rooms he had in front of me. I never write reviews but stay away from this poorly managed hotel!

  • Stayed August 2014, travelled with friends
    • Value
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Review collected in partnership with Best Western

Helpful?
Thank John H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kris L, Guest Relations Manager at Best Western PLUS InnTowner, responded to this review, 2 September 2014
Dear John H,
Thank you for taking the time to write a review of the InnTowner on TripAdvisor. Though we do our best to predict and be prepared for arrivals, it sounds like we didn't have the right amount of staff on duty when you checked in. The Front Desk Associates are trained to remain calm in this situation and still take time with every single guest, We are sorry that this resulted in a long wait and want you to know this was an unusual set of circumstances which is not acceptable or normal. Thank you again for your feedback as it helps us avoid similar situations from reoccurring.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Madison, United States
1 review
Reviewed 25 August 2014

very clean and nice looking. helpful staff always pleasant to meet our needs. location was key to downtown and west side of Madison. I would stay there again any time I need a hotel in the Madison area. best value for the money in Madison that i have found.

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Mary F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kris L, Guest Relations Manager at Best Western PLUS InnTowner, responded to this review, 10 September 2014
Dear Mary F,
Thank you for taking the time to review the InnTowner on TripAdvisor! We are all glad that we met your needs so well that you intend to return. We look forward to hosting your next stay. Thank you!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Milwaukee, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 August 2014

the hotel and room were new, clean and shinny. shuttle service and location were convient for our occasion close to UW medical center. indoor pool area clean and bright from window's natural lighting.

  • Stayed August 2014, travelled on business
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Review collected in partnership with Best Western

Helpful?
Thank Annmarie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belmont2424, Media and Marketing Coordinator at Best Western PLUS InnTowner, responded to this review, 10 September 2014
Dear Anne Marie,

Thanks so much for providing feedback with the review here on TripAdvisor. We love any and all guest feedback.

We're really happy that you enjoyed your stay and we hope to create the same or better positive experience the next time that you are visiting Madison.

Thanks again and make it a great day!

J. Belmont
BEST WESTERN PLUS InnTowner
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 20 August 2014

I had great service even though thier were all kinds of kids and their belongings taking every available space. This Hotel is a proven for me, I have stayed here a few times and am always happy when leaving that I got good value for my money. Good service, clean rooms and anything you want at a touch of the phone. Excellent staff!

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank 674pamellab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kris L, Guest Relations Manager at Best Western PLUS InnTowner, responded to this review, 2 September 2014
Dear 674pamellab,
Thank you for reviewing the InnTowner on TripAdvisor. We are so glad you keep coming back!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western PLUS InnTowner

Property: Best Western PLUS InnTowner
Address: 2424 University Ave, Madison, WI 53726-3811 (Formerly BEST WESTERN PLUS Inntowner Madison)
Phone Number:
Region: United States > Wisconsin > Madison
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#24 Business Hotel in Madison
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Best Western PLUS InnTowner 3*
Number of rooms: 176
Official Description (provided by the hotel):
This downtown Madison hotel has the ideal location and extra amenities for business and leisure travelers as well as for groups and meeting planners. The BEST WESTERN PLUS InnTowner hotel is in the heart of Madison's picturesque west University of Wisconsin campus area and is located two blocks from the UW Hospital and Clinics, one mile from Camp Randall Stadium, one mile from the Wisconsin Institute of Discovery and close to shopping, local restaurants and the Capitol Square and State St. Amenities include the downtown areas only hot free breakfast buffet for all registered guests; free shuttle service to the airport, campus area, hospital, Monona Terrace Convention Center, Alliant Energy Center and shopping and restaurants within a two mile radius of the hotel; free high speed wireless Internet; a 24/7 Business Center; a 24/7 Grab 'n Go Market; indoor pool, whirlpool and fitness area; restaurant and lounge; cable television with 72 channel choices, and free HBO. For discriminating travelers, the hotel offers a private, key access executive level--The Highland Club--with upgraded amenities including free beverages and appetizers in the evening and two freshly baked homemade signature chocolate chip cookies at turndown service. For guests looking for meeting or banquet space, the InnTowner offers 9 meeting room configurations in 6200 sq. ft of space and on-site catering services. ... more   less 
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Also Known As:
Best Western Inntowner And The Highland Club Hotel Madison
Best Western Madison
Madison Best Western

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