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“Good Rooms - Bad Service”

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Best Western Premier Park Hotel
Ranked #16 of 63 Hotels in Madison
South Bend, United States
1 review
“Good Rooms - Bad Service”
Reviewed 31 March 2014

Stayed here for a conference. The staff was very rude (behind the counter and valet). They also gave us wrong directions to the conference. Considering there was a large block of rooms for conference attendees, they should know where it is. Rooms were great, but the staff wasn't.

  • Stayed March 2014, travelled on business
    • Value
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    • Cleanliness
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Review collected in partnership with Best Western

Helpful?
Thank Emmanuel C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
George W, General Manager at Best Western Premier Park Hotel, responded to this review, 8 April 2014
Emmanuel, thank you for staying with us during your conference. I apologize that a mistake was made. The conference was held in several locations over three days so that should explain, but not excuse, the mix-up. I hope you enjoyed your time in Madison. -George
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (104)
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English first
Rhinelander, United States
2 reviews
Reviewed 31 March 2014

I stay here whenever I'm in Madison. Just have them park your car and forget about driving. Everything you want to see and visit is within walking distance. Fantastic view of the state Capitol especially at night. Hotel staff are great!

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Best Western

Helpful?
Thank Rob S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Waukesha, Wisconsin
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 28 March 2014

If you are visiting Madison and staying in the area of the Capitol--the Inn on the Park is an excellent location. Not only that but there is FREE parking included with the room. The Inn on the Park also has a full service restaurant and bar in the hotel. We ate at the restaurant for breakfast and were very pleased. The property is a bit older but all the rooms are top notch--flat screen TVs, recently renovated and wonderful views--and VERY clean too! So if you're looking for a wonderful stay in the "downtown"/Capitol area of Madsion--you can't go wrong with The Inn on the Park. AND they have free airport pick-up too!

  • Stayed March 2014, travelled with friends
    • Value
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Review collected in partnership with Best Western

Helpful?
Thank LASLuvr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
George W, General Manager at Best Western Premier Park Hotel, responded to this review, 8 April 2014
LASLuvr -

I'm so happy that you enjoyed your time with us and that the complimentary parking and delicious breakfast made for a happy stay. I will gladly share your comments on the clean rooms with our hard-working housekeeping team. We're very proud of all they do to make our guests' stays comfortable. -George
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Green Bay, Wisconsin, USA
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 24 March 2014

Comfortable, convenient and clean. Parking available and free when staying there which is great. Good food at restaurant/lounge. Easy wallk to Capitol, State Street, Monona Terrance, etc. Good restaurants within walking distance. Wheelchair accessible rooms are nice, but if you need a hoyer lift, bed will need to be placed on blocks, which they will do.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank 258sandyp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
George W, General Manager at Best Western Premier Park Hotel, responded to this review, 8 April 2014
258sandyp, thank you for the review and especially for the mention of our accessible rooms which will be helpful for future guests. We are happy to do anything we can to make our guests' comfortable so I hope that you and future guests will reach out to us in advance of your visit to let us know how we can best serve you. Thank you for staying with us and we hope to see you again. -George
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madison, United States
1 review
Reviewed 24 March 2014

nice hotel nice location. the sheets were made of something plastic like. i go very hot with temp set to 65. My tip to everyone is to call and ask what events are going on. There was a wedding party the night we stayed . We were on the same floor. The screaming lasted until 11 then got quiet until they went to their rooms and woke us at 1 am . We awoke to a kid pulling the fire alarm at 7. And the party people puked in our hall. Dont make our mistake and book elsewhere or ask for the first floor if there is a party that the staff can not handle . i was also surprised that the fire alarm was not very loud . I had to walk in the hall to realize what it was. I thought it was a room over alarm clock. you could hear it but it was faint.

  • Stayed March 2014, travelled as a couple
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Review collected in partnership with Best Western

Helpful?
Thank Christopher P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
United States
1 review
Reviewed 22 March 2014

Very nice Hotel right down on the square in Madison. The Hotel didn't have a hot tub and the fitness equipment seemed not so sturdy and a bit difficult to use. Otherwise- a great place to stay. Everyone is friendly and helpful. We will stay here again!

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Zachary A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
George W, General Manager at Best Western Premier Park Hotel, responded to this review, 8 April 2014
Hello Zachary - thank you for posting your feedback. I'm happy to tell you we have brand new fitness equipment being installed today! I hope when you return you will try it out and let us know what you think. -George
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Durand, Wisconsin
Level Contributor
3 reviews
3 hotel reviews
Reviewed 20 March 2014

Hotel check-in/valet parking was great. We attended the State Boys Basketball Tournament and hotel allowed us to check-in early. The valet attendants took great care in helping us unloaded our car quickly and made check-in very smooth! Hotel was very clean! Great hotel to stay at in Madison...close to all the action! Right across from the Capitol and within walking distance to all the places we wanted to go. The free hotel shuttle to and from the Kohl Center was awesome. Very friendly staff and fast shuttle service. Couldn't have asked for a better place to stay while in Madison!

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Rebecca H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Premier Park Hotel

Property: Best Western Premier Park Hotel
Address: 22 South Carroll Street, Madison, WI 53703-3309 (Formerly BEST WESTERN PLUS Inn on the Park)
Phone Number:
Region: United States > Wisconsin > Madison
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#12 Romantic Hotel in Madison
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Best Western Premier Park Hotel 3.5*
Number of rooms: 213
Official Description (provided by the hotel):
The newly renovated Park Hotel stands as a reflection of Madison's history and growth as a city. The only hotel on Madison's Capitol Square, Best Western Premier Park Hotel is an icon of hospitality and a true symbol of downtown Madison. The Capitol Square is home to such popular seasonal attractions as the Dane County Farmer's Market, Art Fair on the Square and Concerts on the Square. Only blocks from the University of Wisconsin, Madison campus, Frank Lloyd Wright-inspired Monona Terrace Convention Center, Overture Center for Performing Arts, and the Kohl Center, Best Western Premier Park Hotel is your best way to experience the best of Madison. ... more   less 
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Also Known As:
Best Western Plus Inn On The Park Hotel Madison
Best Western Hotel Madison
Best Western Madison
Madison Best Western

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