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Best Western Premier Park Hotel
Ranked #11 of 63 Hotels in Madison
Certificate of Excellence
Reviewed 17 July 2014

Although the hotel doesn't appear to be updated, the location makes it perfect for visiting Madison. The proximity to the capitol as well as the university makes it an ideal spot to stay at. The ability to leave your car in the hotel parking makes it easy to explore the area on foot. The rooms are clean, the internet is free and easy to connect to.

  • Stayed: July 2014, travelled solo
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Review collected in partnership with Best Western
Thank Stacey M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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409 - 415 of 734 reviews

Reviewed 16 July 2014

Not one for long rants, let me just say that our stay was pleasant enough. The front desk staff was extremely courteous and helpful with best bets for Madison.

We had a room next to the pool, and we knew that going in. It does open rather early, so if you like to sleep in, do not take advantage of this. There was noise associated with our location due to a private birthday party when we checked in, and in the morning when they first opened. I would also say the room is due for a facelift.

If your stay is on a summer weekend, you should note the hotel is popular with wedding bookings because of their low price point. We had three wedding groups at the hotel, including the one we were associated with. Noise was not a factor on our floor, however I could hear some noise later on elsewhere (nothing I couldn't sleep through).

We did not take advantage of the restaurant because it look dated and we wanted something more of a Madison experience. The amenity that did stand out was the workout room, LED Tv, newer equipment and looked recently updated. Ballrooms/meeting rooms, I peeked in and they looked adequate for functions.

The free valet parking; let me just say when the hotel says its not responsible, they mean it. We left our vehicle in the lot after checkout which the hotel charges a dollar an hour. We did this because we did not know how long we would be staying or the parking meter situation.
Our Santa Fe got dinged on the front bumper and I spotted it immediately, (somewhere out there, someone with a red car, also has body damage). An assistant manager took an incident report on the spot, and a follow up call to the GM left me assured they would do the right thing. I sent the estimate for damages and they turned around and denied any liability.

All things considered we loved the location, just weren't crazy about anything else. Next time we are overnight in Madison, the Best Western PLUS will not be part of the equation.

Room Tip: Ask for a quiet floor away from the pool, if your stay is during the summer.
  • Stayed: May 2014, travelled with family
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Thank Edwin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 July 2014

My stay here was totally ruined when they double charged us for our stay of one night. I also had a room next to the air conditioning unit with men walking past our window in the morning.

Rude staff. Will never return to this hotel or to Madison. What a horrible experience!!
Susan

Room Tip: Don't stay on the 9th floor!!!
  • Stayed: July 2014, travelled as a couple
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Thank Susan G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
George W, General Manager at Best Western Premier Park Hotel, responded to this reviewResponded 23 July 2014

Susan, thank you for contacting us directly (in addition to here on Trip Advisor) and providing us the opportunity to discuss your billing concerns. Thank you for being our guest and I hope we can welcome you back again. -George

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Reviewed 15 July 2014

Look out for the big room at the end of the hall. Initially inviting, the odd shape and massive windows combine with the misplaced air conditioner to overheat (and in winter, over cool) the room. The staff agree, but offers no meaningful response. Also, it's tired: old mattresses, spotted carpeting, old furniture, and a restaurant that gave my wife a severe stomach bug.

  • Stayed: July 2014, travelled with friends
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Review collected in partnership with Best Western
Thank Resab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
George W, General Manager at Best Western Premier Park Hotel, responded to this reviewResponded 23 July 2014

Resab, thank you for your feedback. I'm sorry to hear your stay did not exceed your expectations. I was very interested in the feedback about the air conditioner as that is not something we had heard before from prior guests. We appreciate comments such as yours that alert us to something we may not have been aware of. Our team has been discussing the HVAC units in the corner rooms since your stay so that we may identify and correct the problem. -George

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Reviewed 15 July 2014

Great location, but costly. Great outdoor seating for people watching, coffee and breakfast. Parking is valet only and if you need your vehicle it may take a bit of time to get it. The valet staff are very friendly and helpful.

  • Stayed: July 2014, travelled with friends
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Review collected in partnership with Best Western
Thank Pamela K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 July 2014

The rest of the hotel, meh. Overpriced, room was not clean upon check-in. Clumps of hair in the sheets, bobby pin on the floor (do they not vacuum in between guests?!!), poop stain on the bathroom wall. When I reported these issues to the front desk, she seemed annoyed with me and didn't even apologize. Don't waste your time with the overpriced restaurant, there's plenty of excellent restaurants near by. Also, there's no freezer in the in-room refrigerator which is annoying to not be able to freeze cooler freezer packs.

  • Stayed: July 2014, travelled with family
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Review collected in partnership with Best Western
Thank Elizabeth M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 July 2014

Inn on the Square/Best Western Hotel is in the midst of all that's going on around the square in Madison. The lobby is attractive, with restaurant and bar looking out onto the street. The room was fine, very comfortable and a very good value.

  • Stayed: July 2014, travelled with family
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Review collected in partnership with Best Western
Thank Linda C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Premier Park Hotel

Address: 22 South Carroll Street, Madison, WI 53703-3309 (Formerly BEST WESTERN PLUS Inn on the Park)
Phone Number:
Region: United States > Wisconsin > Madison
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#12 Romantic Hotel in Madison
Price Range: £120 - £217 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Best Western Premier Park Hotel 3.5*
Number of rooms: 213
Official Description (provided by the hotel):
The newly renovated Park Hotel stands as a reflection of Madison's history and growth as a city. The only hotel on Madison's Capitol Square, Best Western Premier Park Hotel is an icon of hospitality and a true symbol of downtown Madison. The Capitol Square is home to such popular seasonal attractions as the Dane County Farmer's Market, Art Fair on the Square and Concerts on the Square. Only blocks from the University of Wisconsin, Madison campus, Frank Lloyd Wright-inspired Monona Terrace Convention Center, Overture Center for Performing Arts, and the Kohl Center, Best Western Premier Park Hotel is your best way to experience the best of Madison. ... more   less 
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Also Known As:
Best Western Plus Inn On The Park Hotel Madison
Best Western Hotel Madison
Best Western Madison
Madison Best Western

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