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“Lackluster Customer Care”

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Best Western Premier Park Hotel
Ranked #13 of 63 Hotels in Madison
Certificate of Excellence
Seattle, Washington
Level 3 Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Lackluster Customer Care”
Reviewed 22 July 2014

We stayed here for a weekend away in downtown Madison, Wisconsin. Our choice was based on affordability and location. The location was convenient (right across from the Capital), the hotel was clean and the lobby area even had a bit of character, but the customer service was poor. The front desk staff almost seemed bothered by having to accommodate us and the attached restaurant (Jerome's) was awful. Our room service came cold and without silverware. The vending machines on every floor were out of simple items like Sprite & Water and the doors to the hotel room were paper thin - we could hear all conversations in the hallway. If we were to do it again, we'd pay a little bit more to stay in another downtown hotel or we would stay outside of the city.

  • Stayed June 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ManderleyAgain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
George W, General Manager at Best Western Premier Park Hotel, responded to this review, 23 July 2014
I am truly sorry that we did not deliver the outstanding customer service that we strive for. We sincerely appreciate your business and should have conveyed this to you through our words and actions. I will be addressing this with our management and front desk team and I thank you for bringing it to my attention. -George
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (106)
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English first
District of Columbia, United States
1 review
Reviewed 22 July 2014

Park your car and enjoy the trip. There are museums for the entire family to enjoy. Walk to the capital building. Take a tour. Visit the market. Catch a show. Eat lots of different food from street vendors to top eateries. If you forgot something, there are plenty of stores within walking distance to obtain what you need. (Walgreens, clothing stores, a real camera shop, shoe store, what ever you need, you will find.) By and large the hotel staff acted like they wanted you there and wanted you to return on your next trip to Madison.

  • Stayed July 2014, travelled with family
    • Value
    • Location
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Review collected in partnership with Best Western

Helpful?
Thank Marcia H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oklahoma City, United States
1 review
Reviewed 22 July 2014

Very nice hotel. Accommodating staff and very friendly. Very clean rooms and comfortable beds. Loved the décor. I will stay here again when I visit Madison again soon. I like that they have free valet parking if you are a patron and even when we checked out, I was able to keep my car there for a very small fee.

  • Stayed July 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Angela R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
George W, General Manager at Best Western Premier Park Hotel, responded to this review, 23 July 2014
Angela, thank you for the feedback about your stay. I'm happy to hear you enjoyed your time with us and that we'll be welcoming you back soon. -George
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CA
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 July 2014

Perfect location, central to everything. Farmers Market on Saturday morning was fantastic, concerts at the capitol were fun. Lots and Lots of weddings going on so hotel is very busy and can get very loud. Bed was very uncomfortable and the room was TINY!! Staff is super helpful and courteous.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank LolaRoxanne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eagan, Lithuania
1 review
Reviewed 18 July 2014

Not as exceptional,. Service was normal. Not any problems. It seemed like I had to wait for service. Not all Best Western's have valet parking. My car appeared right away! The staff in the parking garage were fast and gentleman.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Faye J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wisconsin
Level 3 Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 17 July 2014

Outstanding location for dining or stroll. Parking is free for overnight guests. Room was SUPER clean and quiet. Dining option in the hotel but you are on Capitol Square and there are too many options to count. I was a bit concerned having read the reviews but this is a great stay - would recommend and stay here again.

  • Stayed July 2014, travelled on business
    • Value
    • Rooms
    • Service
Helpful?
Thank pcspitz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
George W, General Manager at Best Western Premier Park Hotel, responded to this review, 23 July 2014
Pcspitz - I'm so glad you enjoyed staying on Madison's Capitol Square. Our housekeeping team is a hard-working group and they will be happy to hear the feedback. I hope you will stay with us again next time you're in town. -George
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Madison, United States
1 review
Reviewed 17 July 2014

Although the hotel doesn't appear to be updated, the location makes it perfect for visiting Madison. The proximity to the capitol as well as the university makes it an ideal spot to stay at. The ability to leave your car in the hotel parking makes it easy to explore the area on foot. The rooms are clean, the internet is free and easy to connect to.

  • Stayed July 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Stacey M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Premier Park Hotel

Property: Best Western Premier Park Hotel
Address: 22 South Carroll Street, Madison, WI 53703-3309 (Formerly BEST WESTERN PLUS Inn on the Park)
Phone Number:
Region: United States > Wisconsin > Madison
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#12 Romantic Hotel in Madison
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Best Western Premier Park Hotel 3.5*
Number of rooms: 213
Official Description (provided by the hotel):
The newly renovated Park Hotel stands as a reflection of Madison's history and growth as a city. The only hotel on Madison's Capitol Square, Best Western Premier Park Hotel is an icon of hospitality and a true symbol of downtown Madison. The Capitol Square is home to such popular seasonal attractions as the Dane County Farmer's Market, Art Fair on the Square and Concerts on the Square. Only blocks from the University of Wisconsin, Madison campus, Frank Lloyd Wright-inspired Monona Terrace Convention Center, Overture Center for Performing Arts, and the Kohl Center, Best Western Premier Park Hotel is your best way to experience the best of Madison. ... more   less 
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Also Known As:
Best Western Plus Inn On The Park Hotel Madison
Best Western Hotel Madison
Best Western Madison
Madison Best Western

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