I picked this hotel specifically to have a balcony. I reserved a balcony room a month in advance. First, if you dont know already, parking is $35 a day. Pretty steep but where else are you going to park? We checked in and once we got to our room I realized we had no balcony. Called the front desk and they apologized. I was told that they were doing some remodeling and all their balcony rooms were booked. I explained the only reason I booked with them was the fact that I wanted a balcony room. Eventually they called back and took off the parking fee and adjusted the rate of my room to reflect the room I received.
Later that night the circuit blew for the bathroom and hallway light. Someone came to fix it and gave us a bottle of champagne. Nice. It happen again the next night and the maintenance man (not the nice guy from the night before) came and told my husband that it had to be whatever was plugged in that cause the problem. After explaining that nothing was plugged in he got a mild attitude and said that was the only thing it could be.
We also ordered a movie and that was a disaster. Never got to watch the end of MIB3 because the picture was so terrible and kept shaking. They took that off our bill.
Other than the one maintenance man the second night, every single person we came in contact with was wonderful. The room was very clean and the the A/C worked magnificently. The comp. breakfast wasn't bad either. If I wouldnt have had to call the front desk 4 times I would have given them 5 stars. But they did a great job of trying to make it right.
- Official Description (provided by the hotel):
- The Dauphine Orleans Hotel is located in the heart of the historic French Quarter one block from the bustle of Bourbon Street. A multi-million dollar renovation in June 2008 has created a new era of elegance in this 18th-century landmark, featuring several private courtyards and balconies. The Dauphine Orleans offers modern amenities such as wireless internet, Tempur-Pedic bedding, fitness & exercise room, deluxe continental breakfast and a saltwater pool. ... more less
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- Also Known As:
- Dauphine Orleans New
- Hotel Dauphine Orleans