Best part of the hotel was the beautiful decor, and the worst was the service.
The hotel is beautiful and has a great history. It is reminiscent of the golden era of New Orleans, with a gorgeous lobby and well-decorated rooms. Rooms were well decorated, and cozy, if a little small. It was a bit noisy, but thats what you get when you stay a block off of Bourbon St and Canal. Didn't bother us, but it could. We stayed in a King Deluxe.
As for service, it was subpar for what we paid. The cafe staff was rude consistently, and there was always a wait at the bell desk. One day our room wasn't even serviced, so I can't say good things about housekeeping. I personally prefer service over any other aspect, so this definitely hurt the overall value of the hotel. Although, it is fixable if a new manager ever took over and got the staff into shape.
The service and food at the restaurant Domenica was great though, although it is quite a bit different than the rest of the hotel (Who expected good Italian in NOLA?). Overall, I would still recommend the hotel despite the service, as it has more to offer in terms of amenities, decor, comfort, and location.
- Official Description (provided by the hotel):
- Let the good times roll at the rooftop pool, Waldorf Astoria Spa and legendary Sazerac Bar at The Roosevelt, New Orleans. Bask in the glow and elegant history of the huge chandeliers in the grand lobby, and relax in your beautifully upscale room or suite. Experience luxurious Southern hospitality at the historical Roosevelt New Orleans Waldorf Astoria. Our landmark hotel is a short walk to the French Quarter, close to New Orleans nightlife, dining and culture, providing an elegant sanctuary in a vibrant Mardi Gras town. Highlights • Close to the French Quarter, museums, restaurants and attractions • Exclusive Waldorf Astoria Spa • Rustic Italian dining at award-winning Domenica, a John Besh restaurant • Live music and inspiring cuisine at the Fountain Lounge • Seasonal rooftop pool and bar serving cocktails and snacks • Luxurious gifts by local designers in the Emporium Gift Shop The Roosevelt New Orleans is a repeat winner of the TripAdvisor Certificate of Excellence, which is an award given to hotels that consistently earn great reviews from travelers. ... more less
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- Also Known As:
- Waldorf Astoria New Orleans