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“Beautiful, historic hotel right off Canal Street.”

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The Roosevelt New Orleans, A Waldorf Astoria Hotel
Ranked #20 of 162 Hotels in New Orleans
Certificate of Excellence
Marietta, Georgia
Level Contributor
66 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
“Beautiful, historic hotel right off Canal Street.”
Reviewed 12 March 2011

The Roosevelt is a beautiful, historic hotel in downtown New Orleans, right off Canal Street across from the French Quarter. Our room was spacious, beautiful with large flat screen TV. The bed was extremely comfortable. Our room had no view. The bathroom was equally spacious and had a small flat screenTV . Service was excellent. We were there during Mardi Gras and they had security at the doors and elevators to insure that only registered guests could gain access. The hotel had 2 lounges, a small cafe, a full-service restaurant, an outdoor pool and a fitness center. If you stay during Mardi Gras, be aware that your access to the Quarter is often restricted due to parade routes. The only real downside was the cost of parking at $40 per day.

  • Stayed March 2011, travelled as a couple
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1 Thank wpm0307
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Vancouver
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24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 12 March 2011

The hotel has been beautifully restored, the location was perfect - easy to walk anywhere. It was very quiet which was surprising considering we were in the midst of Mardi Gras. The staff was very friendly (with the exception of the bartenders at Sazerac - not bad, but certainly not like most bartenders). Cody was the best concierge I have ever met - very patient, very helpful. If the hotel is smart, they will do whatever they need to do to keep him! All in all, great experience.

  • Stayed March 2011, travelled with friends
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Helpful?
1 Thank alynnem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlanta, GA
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 March 2011

This hotel was simply amazing. The decor was classy New Orleans all the way. The staff was very professional, even though I was there with lots of people for a convention. The only downside is that they rake you over the coal for parking -- they wanted to charge us $40 per night, so we just went half a block away to a parking garage.

I booked a suite, and it was everything I wanted. A flatscreen TV in the master bedroom and in the foyer, a separate guest bathroom and closet, and the king size bed was amazingly plush. On the downside, my girlfriend demanded that we find out what sort of sheets they wanted so that we could get some for our home. The shower was a slate tile deal with large glass doors and several nozzles that the water comes from. That part was a bit tricky to figure out, and the bathroom itself wasn't huge as you can see in the photo (though the guest bathroom was). There were some nice pieces of photography on the walls. Our view was pretty good too.

The pool area looked pretty amazing, and got good reviews from friends, but unfortunately we were too busy partying to use it.

There were some very swanky looking restaurants in the hotel. We only went into one, which was set up for a convention party with some nice hors d'oeuvres and a nice little dance floor area.

Location-wise, it's close enough to walk to Bourbon Street, though it is a few block hike to get to the strip. I didn't mind, but if you plan on wearing high heels it could be a problem. Then again, I highly recommend against wearing high heels on Bourbon Street regardless.

Overall we had a great experience here. Would definitely recommend it.

  • Stayed September 2010, travelled on business
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Helpful?
1 Thank UmbralEchoes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Antonio, Texas
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 6 March 2011

We stayed one night at The Roosevelt in New Orleans during Mardi Gras. The hotel was absolutely stunning with historic charm. Our room was beautifully decorated and luxurious. The bathroom had a walk-in shower with 4 shower heads and a flat screen that you could watch from the shower or toilet. There was also a huge flat screen in the room to view from the comfy king size bed. The bed was so comfortable. We were on the 14th floor with amazing city views. The hotel had great soundproofing as were heard nothing all night. The concierge was very helpful in giving us a map and directions to where we wanted to go. My ONLY complaint about the hotel would be the wrist bands. During Mardi Gras you have to wear a wrist band to get in and out of the hotel. They were very strict about seeing your wrist band and I found it to be a little silly. I think showing your room key to get in should suffice. We were walking distance to the Mardi Gras parade location, French Quarter, Cafe Du Monde, riverfront, etc. It was a perfect location. Wi-fi is 13 bucks a day and valet parking 40 bucks a day. We parked on the same block in a garage for $20 a day, much cheaper! This hotel is pricey, but worth the splurge for luxury and location in New Orleans.

  • Stayed March 2011, travelled as a couple
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Helpful?
1 Thank navy_wife7606
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dallas, Texas
Level Contributor
1,922 reviews
225 hotel reviews
common_n_hotel_reviews_1bd8 521 helpful votes
Reviewed 3 March 2011

We booked 3 nights at the hotel and was given an upgrade to a 2 bathroom suite the hotel was beautiful, Hilton should be given a metal for restoring this to its former beauty, but should reconsider how they treat customers.
After the first night in the room we were rudely awaken by banging on the door. Please know that the do not disturb sign was on the door. The house keeper handed me the sign and asked if she could clean the room. After slamming the door in her face and contacting the front desk and advising what had happened. They advised they were extremely sorry and would correct the problem, which they did for about 4 hours. Then someone came up and told us that the hotel tower was closed and we were not allowed to be there, after contacting the front desk they advised that was there mistake and would move us to the other tower. So for our inconvience they down graded our room, and when the front desk manager came out, she was extremely rude. Being a Diamond memeber with Hilton and having received some of the best service at hotels in there company I was shocked that they would hire someone this poor at customer service to run there flag ship hotels.
The hotel is beautiful and a must see, but I would pass on giving them my money again.

The restaurant inside the hotel are ok, the room service was exceptional. Truffle oil french fries were out of this world.

  • Stayed July 2010, travelled as a couple
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Helpful?
5 Thank wick1979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NJ
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 27 February 2011

We stayed at the Roosevelt for New Years weekend, and had high expectations based on previous stays at other Waldorf Astoria properties. The lobby is spectacular and rooms are nice, though small. But the customer service we received throughout our stay was light-years away from what I'd expect from the Waldorf name. The staff was very slow to respond to basic requests, if they responded at all. As an example, one day we planned to spend the afternoon relaxing in the room and requested that housekeeping service our room earlier in the day if possible. We made the original request in the morning on our way out for breakfast, and after returning to the room twice throughout the day and calling to reiterate our request, we gave up and went out again for the afternoon, and returned to find it the room still not cleaned at 6:30 PM. We also received towels that were not clean, and had a terrible breakfast at the hotel restaurant.
The location is nice, but given that there are at least 10 other hotels within a 5 block radius, I highly recommend saving your money and staying at a lower-priced hotel with better service. Some Waldorf-Astorias are definitely worth the money, but this, unfortunately, is not one of them.

  • Stayed January 2011, travelled as a couple
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Helpful?
3 Thank anonymous95
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KY
Level Contributor
25 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 26 February 2011

Overall, I love the Roosevelt. I had stayed here twice back when it was the Fairmont. Grand old hotel. A few points:
Hotel/location - Gorgeous lobby. The hotel offers a great little deli style place downstairs as well as two more formal dining options and the Sazerac bar. Great gift shop as well. Neat rooftop pool. Also has a spa and nice workout area. The location is good. You are across Canal from the French Quarter so it is nice if you want to be close but not necessarily in the Quarter. It is also a great option if you need to access the CBD. About a 20 minute walk to the Superdome. It is about 20 minute walk down to the convention center so if you need to get down there for meetings The Roosevelt isn't a terrible option but you may want to look for something closer if you need to go back and forth a lot.
Rooms - My room was a tad small but not atypical for an older hotel. The bathroom was actually pretty large and offered a TV next to the mirror which was cool. Room was comfortable overall; great bed.
Service - The front desk staff was average. I would have expected more from a Waldorf Astoria property. The valet service was short staffed. Waited over 20 minutes for my car because there was only one guy who was working his butt off retrieving cars and hailing cabs for folks. (You can park across the street but I had some issues with the garage so I just went ahead and used the hotel valet.) Hotel does have turndown service. There was a lady working in the gift shop who was an absolute jewel. She was extremely helpful and just as charming as she could be.
Value - Rates were comparable to most other hotels in the area including the larger chain hotels and the smaller boutique hotels so I can't really complain.
I would return to the Roosevelt given the opportunity but my confidence has been shaken somewhat.

  • Stayed February 2011, travelled on business
    • Value
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Helpful?
Thank KentuckyPT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Roosevelt New Orleans, A Waldorf Astoria Hotel

Property: The Roosevelt New Orleans, A Waldorf Astoria Hotel
Address: 130 Roosevelt Way, New Orleans, LA 70112-2502
Region: United States > Louisiana > New Orleans > Central Business District
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in New Orleans
#4 Spa Hotel in New Orleans
#4 Business Hotel in New Orleans
#8 Luxury Hotel in New Orleans
#17 Family Hotel in New Orleans
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — The Roosevelt New Orleans, A Waldorf Astoria Hotel 4.5*
Number of rooms: 504
Official Description (provided by the hotel):
Let the good times roll at the rooftop pool, Waldorf Astoria Spa and legendary Sazerac Bar at The Roosevelt, New Orleans. Bask in the glow and elegant history of the huge chandeliers in the grand lobby, and relax in your beautifully upscale room or suite. Experience luxurious Southern hospitality at the historical Roosevelt New Orleans Waldorf Astoria. Our landmark hotel is a short walk to the French Quarter, close to New Orleans nightlife, dining and culture, providing an elegant sanctuary in a vibrant Mardi Gras town. Highlights • Close to the French Quarter, museums, restaurants and attractions • Exclusive Waldorf Astoria Spa • Rustic Italian dining at award-winning Domenica, a John Besh restaurant • Live music and inspiring cuisine at the Fountain Lounge • Seasonal rooftop pool and bar serving cocktails and snacks • Luxurious gifts by local designers in the Emporium Gift Shop The Roosevelt New Orleans is a repeat winner of the TripAdvisor Certificate of Excellence, which is an award given to hotels that consistently earn great reviews from travelers. ... more   less 
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Also Known As:
Waldorf Astoria New Orleans

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