We stay for 3 nights at the JW Marriott for the second weekend of Jazz Fest. The lobby are of the hotel is very attractive as are the rooms. However, it was the staff that really made our stay at this hotel enjoyable. Upon arriving at the hotel we were checked in and up to our room within 5 minutes. We heading out to the French Quarter to wander around for awhile. A couple of hours laters we returned to the hotel to get ready for our dinner reservations. We stopped by the front desk to see if we could get a key for the mini bar, they said there actually wasn't a mini bar in our room but they could send up a refrigerator for us to use. We said that would be great and headed to our room to change for dinner. Within 5 minutes a refrigerator was delievered and plugged in, so we headed to dinner. We had a leisurely dinner and some time on Bourbon Street before returning to our room. When we got into the room, about 5 hours later, we checked the refrigerator and discovered it hadn't gotten cold at all. We called the front desk and within minutes they were there with another refrigerator. It was delievered by the same employee, David as the first one. He apologized several times and said the new refrigerator should be cooling down quickly. Rather than leaving right away he waited a few minutes to see it the fan on the new refrigerator came on, it didn't. So he called the maintence office who sent someone else up to see what was going on. Turns out the electrical socket was bad and after switching sockets the fan on the refrigerator came on instantly. David again apologized and insisted on sending up a cheese tray and bottle of wine for the inconvience. We finally agreed and about 10 minutes the cheese tray and bottle of wine were personally delievered by David. This was not something that had to be done but we really appreciated it and this is one of the reason we will stay at the JW Marriott next time we are in New Orleans.
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- Also Known As:
- Marriott New Orleans
- New Orleans Marriott