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JW Marriott New Orleans
Ranked #57 of 161 Hotels in New Orleans
Certificate of Excellence
Los Angeles, California
Level Contributor
55 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Excellent stay”
Reviewed 12 November 2011

This is an excellent full-service hotel, with a great staff, including a concierge who was very helpful with tourist information, directions, etc. Rooms are good size, and somewhat usually shaped. Our room had a wall separating the sink and bathroom from the bedroom area. Room was very quiet, although we overlooked Canal Street and the French Quarter. Hotel is well located for sightseeing in the French Quarter, as Canal Street forms a boundary for it. Hotel offers a free laundry, next to the health club, so one can throw a load in the washing machine, work out, then throw the clothes in the dryer.

  • Stayed November 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Gornie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,253 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (492)
Date | Rating
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English first
West Palm Beach, Florida, United States
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 11 November 2011

Stayed here for a destination bachelorette party so we took up several rooms. Had a fantastic rate and were treated like very special guests. One in our party was physically disabled and was well accommodated - the rest of us were very comfortable in our rooms as well with cozy beds, pillows, and lots of necessary towels. Concierge often approached us to make sure we were making the most of our stay, which was greatly appreciated. Thanks JW Marriott! We'll be back! :)

  • Stayed October 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Jennifer M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Jersey
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 10 November 2011

We stayed at the JW Marriott for 3 nights in early November (11/5-11/8). The expereince was disapointing from the start. The check-in process was very slow and there were no apologies given. The front desk staff bordered on being rude, at the very least they were unattentive and disinterested. The king room was small and the bathroom smaller. The staff was not particularly helpful nor friendly. There were room service items left in the hallway for 2 days and no one picked them up. Two of the four elevators were apparently out of service for most of the first 2 days resulting in long lines to We are loyal Marriott travlers and have stayed in JW's before, but this hotel was not up to the standards of the brand at all. We had a good time in New Orleans despite the above, but I would not stay here again. We were willing to pay for luxury......this was not it!

  • Stayed November 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ews414
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York
Level Contributor
276 reviews
98 hotel reviews
common_n_hotel_reviews_1bd8 133 helpful votes
Reviewed 8 November 2011

Worth the visit. However needs more employees at the front desk.

  • Stayed November 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Richard Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hamilton, New Jersey
Level Contributor
57 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 8 November 2011

Pros: Outstanding location, very knowledgeable and helpful concierge (Melissa) and staff. The hotel in general and the room specifically were very clean.

Cons: Average size room (smaller than expected but comfortable), TINY bathroom, inconsistent housekeeping (one day skipped), (no extra toilet paper which almost became a real problem!), no refrigerator (which can be a problem for some), a safe up so high in the closet that I could not easily reach it (I am 5' 11! My wife is 5' 1 1/2" and was totally unable to use it.)

Overall, standard/to slightly below standard Marriott quality at what is supposed to be a very upscale Marriott brand. However, given the location and the helpfulness of the concierge and staff I would definitely consider staying here again.

It is hard for me to rate the value as we traveled there on an airline package.

  • Stayed November 2011, travelled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Granddog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Montreal, Canada
Level Contributor
116 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 8 November 2011

Luckily this was a business trip and I did not have to fork over the $400/night for an ok room. I've paid $140 for similar rooms in other hotels. The rate was expensive due to a local football game that night and all hotels in New O jacked up their rates accordingly. As well, being a business trip, it was a real bummer that we had no WiFi in the rooms - there were, however, 2 courtesy PC's in the lobby (stand-up stations). Service was courteous and the rooms were large and clean but just not worth that rate. Had it been $140/night, I would have given them a 4/5. Nice buffet breakfast with hot/cold options.

Room Tip: There are some "executive" floors for a higher rate that apparently have more amenities.
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  • Stayed October 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank souriz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hull England
Level Contributor
70 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 7 November 2011

Great location for all tourtistic activity. Good for public transport. This is more upmarket, then the normal Marriott chain. Had a great view of the Mississippi from the room, even though this is not the tallest building in the vicinity. The in house steak house is one of the best in the US. There was music available almost everyday in the music lounge. Very helpul and friendly staff. But then it is a a very friendly city. It is one of the foodie capitals of the World !

Room Tip: get a room up high
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  • Stayed September 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank senior_traveller60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about JW Marriott New Orleans

Property: JW Marriott New Orleans
Address: 614 Canal St, New Orleans, LA 70130-2308 (Formerly Le Meridien Hotel)
Region: United States > Louisiana > New Orleans > Central Business District
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#16 Luxury Hotel in New Orleans
#24 Business Hotel in New Orleans
#31 Family Hotel in New Orleans
#36 Romantic Hotel in New Orleans
Price Range (Based on Average Rates): ££
Hotel Class:4 star — JW Marriott New Orleans 4*
Number of rooms: 487
Reservation Options:
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Also Known As:
Marriott New Orleans
New Orleans Marriott

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