My husband and I stayed here in October for our 25 th wedding anniverary and loved it! I had read all the reviews so was prepared for both good and bad, however; after staying here I think some of the bad reviews must be for a diffferent hotel (maybe the Marriott across the street?) .
We stayed in a corner king room which was very roomy. We rented bikes for our stay and parked them in our room and hardly even noticed the bikes were there as there was plenty of room. No one minded that we took our bikes right up the elevator with us into our rooms. We tend to spread out also and had plenty of surfaces/drawers/etc. to lay our stuff. Other people were in the rooms on each side of us but noise was never a problem (I actually brought earplugs bc of other reviews but never needed them). The rooms were also very updated w/ a mix of modern and updated furnishings. Everything looked very clean and new.
The tub/shower and toilet were in a room together which proved interesting for us....while using the bathroom my husband noticed that the ceiling over the toilet was leaking into our tub. The people over us must have been taking a shower as he said it was prettty much a constant flow. We called the front desk who promptly had someone come see what was going on and then helped us move into a very similar room on a higher floor. The move was quick and painless and the accommodations were just as nice. Then the front desk staff sent us a wonderful wine and gourmet cheese tray for "our inconvenience"! The yummy tray was not expected but was very much appreciated even though any inconvenience to us was minimal!
When you first walk into the hotel , the lobby does look small and with many people sitting in it. However, if you walk around the corner the lobby extends to a much bigger area with a nice library and several tables and comfy chairs to lounge in.
I had first booked this hotel because some New Orleans brochures stated that Jeremy Davenport had a lounge here. Unfortunately this lounge was closed and awaiting a renovation. Not really a big deal though as many other music venues were in walking distance.
Plus we had our bikes. We only needed a cab once, to go to the Little Gem Saloon @ night.
Every single staff member was respectful and nice.
We used the rooftop pool once. I was hoping for a little sun but the pool was shady in the afternoon bc of the nearby buildings. Better sunning time would be in the morning. Oh well, gave us more time to explore!
Over all we were very happy staying here and would stay here again! The rooms as I said were above our expectations (from previous reviews), the staff were delightful, the location was perfect, and the problem with our bathroom ceiling was handled promptly and with grace.
- Reservation Options:
- TripAdvisor is proud to partner with Marriott, Expedia, Ebookers, Priceline, Booking.com, Hotels.com, Travel Republic (UK), TripOnline SA, Evoline ltd, getaroom.com, HotelQuickly and Cancelon so you can book your JW Marriott New Orleans reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Marriott New Orleans
- New Orleans Marriott