We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Great hotel for a romantic escape!” 5 of 5 bubbles
Review of JW Marriott New Orleans

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 4 more sites!
JW Marriott New Orleans
Ranked #57 of 162 Hotels in New Orleans
Certificate of Excellence
Rogers, Arkansas
Level Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Great hotel for a romantic escape!”
5 of 5 bubbles Reviewed 25 December 2013 via mobile

My wife and I needed a quick getaway (sans kids!) and though New Orleans could be fun. We stayed at the JW Marriott and it completely fit the bill. We were warmly welcomed a day before our arrival through email (a nice, personal touch). Upon arrival, they allowed to get early check in and even upgraded our room. The location was perfect for walking to the Quarter as well as hopping on the streetcar to get to Uptown. The hotel was lively enough, but not loud. Room and bed were comfortable and clean. The workout facilities were top notch and the Executive Center breaKfast was perfect for starting the day . Special kudos to Jacob (front desk), Andrew (executive lounge) and George (lounge bartender). They all helped make our three day getaway perfect. We would certainly return to this hotel!

Stayed December 2013, travelled as a couple
Helpful?
2 Thank adam m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

2,223 reviews from our community

Traveller rating
    1,008
    795
    285
    91
    44
See reviews for
345
672
70
634
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (487)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Port Saint Joe, Florida, United States
Level Contributor
189 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
5 of 5 bubbles Reviewed 24 December 2013

Don't miss this place! When we checked in even the bell boy went out of his way to make sure everything was perfect. The entire staff shows great pride in their hospitality and it is contagious. Small details are important such as placing by the front door a large container of cold water bottles for guests. Because we were celebrating our 51st wedding anniversary we were upgraded to a nice corner room with a great view. There was also a chilled bottle of champagne and two nice champagne glasses in the room. We were able to use the concierge lounge so we were entertained every morning by Pauline, a retired airline stewardess who still maintains her manner and knows more about New Orleans than most tour guides (her history major). In the evening Tom, also a super personable retired airline steward, served delicious full meals and manned the honor system bar. We also don't want to overlook Gracie who checked us in and made sure everything was more than satisfactory. The valet service by Albert and William was fantastic. If the concierge was busy either one of them could provide guidance and recommendations. Although this JW is not as fancy as some others and the swimming pool is small, the location and proximity to the French Quarter and the streetcar system makes it a great place to stay. And the staff will make sure you forget about minor distractions such as age of the building or searching for the arrival entrance, by making you feel special, putting a smile on your face and providing super memories long after you have left.

Room Tip: Try to get an upgrade to a corner room and of course the higher the floor the better. Do not miss th...
See more room tips
  • Stayed December 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Marcia L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OpsManager70130, General Manager at JW Marriott New Orleans, responded to this review, 2 January 2014
Dear Marcia L,

Thank you for taking the time to review your recent stay at the JW Marriott New Orleans. It's wonderful to know that our staff made a lasting impression. We take great pride in our service, and nothing makes us happier than to hear such kind words from a recent guest. Moreover, we are beyond honored to have been a part of such a special occasion. Fifty-one years is truly a magnificent accomplishment, and our entire team wishes you two the very best in the years to come.

Whatever your reason for visiting, you can count on us to always maintain the same level of enthusiasm and professionalism throughout your stay. We've made our name on going the extra mile and can't wait to do it again next time you're here.

Sincerely,

Ted Selogie
General Manager
JW Marriott New Orleans
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
rodentplease
Level Contributor
29 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 bubbles Reviewed 23 December 2013

we chose this for a holiday visit and already our service is subpar. Nothing to eat, they closed an on site restaurant early nd did not inform guests. This is a sign of lack of follow through. We now have nothing to eat except pricey ridiculous room service menu.
Our coffee bar was not restocked and we had to call to have more brought up. It came from the doorman. Embarrassing.
Here less than a day and we do not recommend. Not a full service hotel. Same crappy quarter stuff. Do not stay here.

Room Tip: We have no clue. We have seen no one but a maid on our floor.
See more room tips
  • Stayed December 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank rodentplease
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OpsManager70130, Director of Operations at JW Marriott New Orleans, responded to this review, 2 January 2014
Dear rodentplease,

We are very concerned to learn about your recent experience. As with all JW Marriott properties, our guests' comfort and satisfaction are our two primary priorities. I encourage you to contact me directly at your earliest convenience so that we can better understand the issues discussed here, and so that we can begin the process of making things right.

I look forward to speaking with you further and showing you what makes the JW Marriott unlike any other hotel in the city.

Sincerely,

Cole Wallace
Director of Operations
JW Marriott New Orleans
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sao Paulo, SP
Level Contributor
29 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed 23 December 2013

The hotel is located in the Canal st, which is probably the safest neighborhood in the city. Rooms are good, but there was a strange smell that took me time to get used to. There was a conference in the hotel, so that may explain why it was so hard to be served at the bar.

  • Stayed May 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank easano
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OpsManager70130, Director of Operations at JW Marriott New Orleans, responded to this review, 2 January 2014
Dear easano,

Thanks for your review. We're so happy you chose to stay with us and appreciate that you took the time to share your thoughts. You're absolutely right about our location, which is not only safe, but also incredibly close to all of New Orleans' top restaurants, bars, museums, and other destinations.

Though we do frequently host conference and business travelers, we take every measure to ensure that such events do not affect guests' overall experiences. Please accept our sincerest apologies for any inconvenience or delay in service.

I hope you'll choose to stay with us again next time you're in town. If there's anything we can do to help plan a stay, please don't hesitate to contact me personally.

Sincerely,

Cole Wallace
Directly of Operations
JW Marriott New Orleans
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta, Georgia
Level Contributor
37 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
2 of 5 bubbles Reviewed 22 December 2013

If you are Platinum, booking a room over the weekend, staying here is not advised. All of the Marriotts that I stay in (160 nights a year) offer breakfast to Platinum members over the weekend when the concierge lounge is closed, but not this one.

They have lost my business as a Marriott Elite.

Stayed December 2013, travelled on business
Helpful?
2 Thank Police_Lives_Matter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OpsManager70130, Director of Operations at JW Marriott New Orleans, responded to this review, 2 January 2014
Dear Wayne0301,

Thank you for posting your comments regarding the Executive Lounge. We are sorry that you were disappointed in the closure of our lounge on the weekend. We are one of the few exempt hotels in the Marriott Brand that are not required to offer breakfast in lieu of our lounge being closed. We do however offer 1,000 bonus points per night as an alternative benefit, along with the $10 Food and Beverage Credit as a benefit for all of our Platinum Elite guests. The additional points are intended to off-set closure of our lounge on the weekends. Please contact me directly if you have any addition questions or concerns.

Sincerely,

Cole Wallace
Director of Operations
JW Marriott New Orleans
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Medicine Lake
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 21 December 2013

We stayed at this hotel 2 nights and the best part of it was being able to get a taxi quick....and the beautiful atrium and the customer service. The beds were uncomfortable, mine kept slipping off the bed frame. The room needed to be updated! The water took forever to get hot in the shower....took over a day to regulate the heat in the room. Our room service order came incorrect after taking 40 minutes....and the ice machine was broken to keep our drinks cold. For the money....I would stay at the Holiday Inn Suites by the Airport like we did when we flew into to NOLA.

Room Tip: perhaps if you book online with a package deal, they give you not the best rooms in the house?
See more room tips
  • Stayed December 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Laketonian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OpsManager70130, Director of Operations at JW Marriott New Orleans, responded to this review, 2 January 2014
Dear Laketonian,

Thank you for your feedback regarding your recent visit to New Orleans. We appreciate your comments regarding the atrium and service from our staff, however, it sounds like we missed the mark and did not live up to your expectations. Our goal is to deliver an outstanding experience for every guest that chooses our hotel. I would like to invite you back so that you can truly experience our hotel without any distractions. Please contact me directly to discuss your feedback and how we can make your stay flawless.

Sincerely,

Cole Wallace
Director of Operations
JW Marriott New Orleans
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fishers, Indiana
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 19 December 2013

I traveled to New Orleans for a Conference in early December and stayed at this hotel for 4 nights. Upon arriving, I met George, who was the bartender. He was very knowledgeable with the city and gave me some great options for restaurants near the hotel.
Likewise, his service was superb! He went out of his way to help me with my dinner one night, as I wanted a quick dinner on my last night and the hotel restaurant was full. Yet, I was able to order from the menu and he brought the order to me as I dined in the bar.
George is a friendly employee who provides genuine service to his guests!

  • Stayed December 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank DRW509
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OpsManager70130, DIrector of Operations at JW Marriott New Orleans, responded to this review, 31 December 2013
Dear DRW509,

Thank you for choosing the JW Marriott New Orleans for your business travel and for taking the time to share a review of your stay. It was great to hear your kind words about one of our standout employees, George. He has a reputation for going above and beyond to meet the needs of our guests, and we'll be sure to pass along your kind words to him. I'm glad you had the opportunity to dine at the bar and enjoy some of the fabulous food available at the hotel.

Incredible, personal service is a hallmark of the JW Marriott experience and we're very pleased to hear that your stay was consistent with that reputation. We hope to be able to welcome you back very soon- please feel free to get in touch for booking any future stays.

Cole Wallace
Director of Operations
JW Marriott New Orleans
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these New Orleans hotels
Central Business District
New Orleans Marriott
New Orleans Marriott
#73 of 162 in New Orleans
4.0 of 5 bubbles 3,242 reviews
Central Business District
Renaissance New Orleans Pere Marquette French Quarter Area Hotel
Central Business District
Courtyard New Orleans Downtown Near the French Quarter
Show Prices
Show Prices
Show Prices
Central Business District
The Saint Hotel, Autograph Collection
Central Business District
InterContinental New Orleans
InterContinental New Orleans
#11 of 162 in New Orleans
4.5 of 5 bubbles 1,207 reviews
Central Business District
The Westin New Orleans Canal Place
Show Prices
Show Prices
Show Prices

Been to JW Marriott New Orleans? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about JW Marriott New Orleans

Property: JW Marriott New Orleans
Address: 614 Canal St, New Orleans, LA 70130-2308 (Formerly Le Meridien Hotel)
Region: United States > Louisiana > New Orleans > Central Business District
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#16 Luxury Hotel in New Orleans
#24 Business Hotel in New Orleans
#31 Family Hotel in New Orleans
#36 Romantic Hotel in New Orleans
Price Range (Based on Average Rates): ££
Hotel Class:4 star — JW Marriott New Orleans 4*
Number of rooms: 487
Reservation Options:
TripAdvisor is proud to partner with Marriott, Booking.com, Travel Republic (UK), Expedia, Odigeo and Hotels.com so you can book your JW Marriott New Orleans reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Marriott New Orleans
New Orleans Marriott

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing