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“Great hotel, excellent service”

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JW Marriott New Orleans
Ranked #60 of 162 Hotels in New Orleans
Certificate of Excellence
New york
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Great hotel, excellent service”
Reviewed 7 May 2014 via mobile

I have come to New Orleans on many business trips but have never stayed at the JW Marriott. I arrived with my family a little over a week ago and decided to stay at this hotel for jazz fest. Upon arriving I met a very friendly and personable bellman named Durham. He was very welcoming to my wife and I and we looked him up every time we needed recommendations on places to go eat or venues to go check out. He was right on the money everytime...best concierge we could find. The front desk was fast at check in and the rooms were very spacious and comfortable. The location is right on canal street and you are able to get on a streetcar right in front of the JW. I will definitely return for both business and pleasure trips and always make sure to look up our new friend Durham.

Stayed April 2014, travelled with family
Helpful?
1 Thank Joshua F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OpsManager70130, Director of Operations at JW Marriott New Orleans, responded to this review, 11 May 2014
Dear Joshua,

What a pleasure it was to read your post! Thank you so much for your feedback. We are delighted to hear that Derham was an invaluable resource to you. It is always fantastic to hear stories about our team and the abundance of knowledge they have about the city. Derham definitely has as much knowledge as the best concierge you will find in New Orleans. We are looking forward to hosting you for your future business trips to the JW Marriott, which we are confident you will find as pleasing as your recent leisure stay.


Sincerely,

Cole Wallace
Director of Operations
JW Marriott New Orleans
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English first
Media, Pennsylvania
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 7 May 2014

In February 2014 we reserved a room on the concierge floor at the JW Marriott for 4 nights in April. We were looking forward to celebrating our anniversary and birthday with friends. We received confirmation 2 days before arriving. Unfortunately upon our arrival, we were told there was not a room for us and they were relocating us to the Marriott across the street which is inferior to the JW. We were shocked. Had we known months earlier that the JW does not honor reservations they have confirmed, we would have gone elsewhere! We would NOT have chosen the Marriott at 555 Canal St. After a day of travel we were handed a form and told to take our luggage and go to the other Marriott in a torrential downpour!
I will never trust the JW Marriott with my travel plans again and you shouldn't either.

Stayed April 2014, travelled as a couple
Helpful?
6 Thank Karen53158
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OpsManager70130, Director of Operations at JW Marriott New Orleans, responded to this review, 8 May 2014
Dear Karen,

Thank you for your sharing your feedback related to your trip to New Orleans in February. Please accept our deepest apology for your experience. We regret that we were unable to honor your reservation that you had carefully planned. In rare circumstances as yours, we will always take steps to offer accommodation that are equal to our hotel. We would like to regain your trust in our hotel and the JW Marriott Brand. Please allow us that opportunity by contacting me directly to discuss with you personally. I sincerely hope to hear from you so we can demonstrate the level of service we are capable of. I look forward to hearing from you.

Sincerely,

Cole Wallace
Director of Operations
JW Marriott New Orleans
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Marrero, Louisiana
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 6 May 2014

My husband and I stay in New Orleans 3 to 4 times a year. As part of the experience we stay in a different hotel each time. After our experience here we may never want to go anywhere else. Upon our arrival we were greeted at the door. Check in was really fast. Before leaving the counter Chris had asked what brought us to the city. When I told him it was my husbands birthday he offered to make our experience even better and gave us access to the executive club. They say they only serve appetizers however it was dinner for us. They had salad, cheese, fruits, baked Mahi in a crawfish sauce with potatoes and roasted pork loin with vegetables. That's more of a dinner. Then we were able to get dessert that evening and again breakfast in the morning. Again for no extra charge. My husband was sick and we had to stay in so the extras were a blessing and greatly appreciated. Our room was on the 30th floor and we didn't hear a peep. The room was really clean and the only phone call to the desk was for a hair dryer. She told me where it was (in the closet in a bag). To end our great experience we didn't have to check out until 12:00pm. Does any hotels do that anymore? What a blessing to not have to set an alarm to make sure you are out before check out time!. I would recommend this hotel 100 percent and the location is one of the best!

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank lsharmon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OpsManager70130, General Manager at JW Marriott New Orleans, responded to this review, 11 May 2014
Dear Isharmon,

We truly enjoyed hearing about your husband and your adventures in New Orleans! What a wonderful idea it is to take a trip and stay at a different hotel every time- that is, until you find one you love so much you don't want to stay anywhere else. It is a joy to know that Chris and the rest of the staff took such superb, thoughtful care of you during this birthday stay. We hope that your husband is feeling better and it would be our greatest pleasure to host you on your next adventure into New Orleans.

Sincerely,

Ted Selogie
General Manager
JW Marriott New Orleans
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Johannesburg, South Africa
Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 6 May 2014

This is an older hotel but still modern. The rooms were clean and comfortable, great beds and the staff were super friendly. Lovely dinning room for breakfast. Close to all the action.

Only complaints was the lack of free internet and freezing cold public spaces.

  • Stayed April 2014, travelled on business
    • Value
    • Location
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Helpful?
Thank MirandaI312578
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OpsManager70130, Director of Operations at JW Marriott New Orleans, responded to this review, 11 May 2014
Dear Mirandal312578,

Thank you for your kind words about the JW Marriott New Orleans! We agree about our location being close to all the action: our hotel is directly on New Orleans' famous Canal Street and located in walking distance from Bourbon Street, the French Quarter, and many major dining destination in the CBD and Warehouse District. It is also great to know that you appreciated our hotel's historic character but its fresh, contemporary spaces, particularly in our lobby and bar areas. We are glad you found the rooms clean and comfortable, as well as enjoyed our delicious breakfast and atmosphere in Canal Street Grill. Thank you for your feedback and we eagerly await your return.

Sincerely,

Cole Wallace
Director of Operations
​JW Marriott New Orleans
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Valley Stream, New York
Level Contributor
96 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 5 May 2014

We stayed here for our recent visit to jazz fest since we bought a package through the jazz fest web site . The hotel was very accommodating and clean. They upgraded our room and could not be more gracious. The concierge was very helpful. We were on a concierge floor and there was a full breakfast as well as plenty of coffee, drinks and fruit. The concierge was helpful in getting us bicycle rentals and storing the bikes for us which was a great way to go to and from jazz fest as well as sight see the city. Location was very easy to get to many restaurants and attractions. Would definitely stay here again on our next visit. Room was clean and very comfortable.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank amie f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OpsManager70130, Director of Operations at JW Marriott New Orleans, responded to this review, 7 May 2014
​Dear Amie F,

It is wonderful that you had such a delightful Jazz Fest experience at the JW Marriott New Orleans. We're glad that the service you received was gracious and exceptional. Our concierges are incredibly knowledgeable and we're thrilled to hear that you had such an authentic New Orleans experience such as riding bicycles to Jazz Fest, the weather was perfect for just that. We hope to have the opportunity to host you again very soon.


Sincerely,

Cole Wallace
Director of Operations
JW Marriott New Orleans
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 May 2014

The staff was extremely helpful and informative of the local area. The location is perfect for shopping, dining, bourbon street, French quarter, Harrah's casino, etc. The hotel was clean, they had complementary water. The only thing that didn't go super smooth was the valet parking, there is a sign in front of the hotel that gives you directions, but basically all you need to do is go to the back side of the hotel for valet.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Benjamin O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OpsManager70130, General Manager at JW Marriott New Orleans, responded to this review, 7 May 2014
​Dear Benjamin,

Thank you for taking the time to share your experience at the JW Marriott New Orleans. It is wonderful to hear that you enjoyed our convenient location near shopping and dining destinations such as the Shops at Canal Place. Our location allows our guests to truly experience the rich culture of the city. Thanks for your insightful feedback regarding the location of our valet parking. The address to our valet entrance is 611 Common Street. We will look for additional ways to communicate this to our guest prior to their arrival. We hope to have the opportunity to make it up to you on your next visit to New Orleans.

Sincerely,

Ted Selogie
General Manager
JW Marriott New Orleans
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, Texas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 May 2014

Looking forward to having a great get away to New Orleans? The JW Marriott is the place to stay.My family enjoyed our stay over the weekend. The staff was very pleasing, location was awesome and the rooms were lovely. The Hotel was very well kept with a modern, cozy feel and a refreshing aroma throughout the Hotel. I would recommend this Hotel to any and every one. Paul the Bellman was awesome... I'm looking forward to returning soon!!!!!!!!!!

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Nesha A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OpsManager70130, Director of Operations at JW Marriott New Orleans, responded to this review, 7 May 2014
Dear Nasha A.,

Thank you for the great endorsement. It is fantastic to hear that you enjoyed your stay over the weekend. We are glad that Paul delivered excellent service to you. It is equally pleasing that the entire family loved our convenient location in downtown New Orleans and that you found the hotel to be modern and well-kept. Thank you for your feedback and we eagerly await your return.


Sincerely,

Cole Wallace
Director of Operations
JW Marriott New Orleans
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about JW Marriott New Orleans

Property: JW Marriott New Orleans
Address: 614 Canal St, New Orleans, LA 70130-2308 (Formerly Le Meridien Hotel)
Region: United States > Louisiana > New Orleans > Central Business District
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#17 Luxury Hotel in New Orleans
#24 Business Hotel in New Orleans
#31 Family Hotel in New Orleans
#36 Romantic Hotel in New Orleans
Price Range (Based on Average Rates): ££
Hotel Class:4 star — JW Marriott New Orleans 4*
Number of rooms: 487
Reservation Options:
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Also Known As:
Marriott New Orleans
New Orleans Marriott

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