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“Nice Premium Hotel”

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JW Marriott New Orleans
Ranked #68 of 166 Hotels in New Orleans
Certificate of Excellence
Reviewed 16 July 2014

All amenities of a luxury hotel with the price of a premium hotel. The concierge lounge served great food and had a really nice breakfast. Rooms are well appointed and elevators are fast. Lots of space in the rooms and good closet and drawer space for the business traveler who needs to call this home for more than a couple of days. The hotel itself is excellent, but food in the lobby restaurant "Canal Street Grill" is just fair. Example - gumbo was barely lukewarm and the shrimp in it were soggy (not fresh.) Skip it and venture across the street to the French Quarter for something to eat. Otherwise great place and would definitely stay here again.

  • Stayed: May 2014, travelled on business
    • Value
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1  Thank Joe R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OpsManager70130, Director of Operations at JW Marriott New Orleans, responded to this reviewResponded 21 July 2014

Dear Joe,

Thank you for taking the time to share your experience with us. It is spectacular to hear that you were very satisfied our luxury amenities, such as the delicious cuisine in our Executive Lounge and well appointed rooms. While we definitely encourage our guests to explore the incredible dining options nearby such as Tableau and Le Foret, we are sorry to hear that your meal at Canal Street Grill did not exceed your expectations. Our Executive Chef, Rene Bajeux, is a French Master Chef and we would very much like to make this up to you on your next visit.

Sincerely,

Cole Wallace
Director of Operations
JW Marriott New Orleans

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1,263 - 1,269 of 2,424 reviews

Reviewed 15 July 2014

Phenomenal concierge lounge. Sodas, juices, water, and coffee available all day. They say "Hors d'oeuvres" around 5:30PM, but it was so good and such a great spread it could serve as dinner if you're in a pinch.

Rooms are what you'd expect at a JW Marriott and you are centrally located so it's a great place to enjoy New Orleans.

  • Stayed: July 2014, travelled on business
    • Sleep Quality
    • Rooms
    • Service
2  Thank joshua15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OpsManager70130, General Manager at JW Marriott New Orleans, responded to this reviewResponded 21 July 2014

Dear Joshua,

We couldn't agree more about our Executive Lounge! It's a wonderful place to work or rest, with its panorama views, great service and wonderful food and beverage options. There's nothing better than grabbing an Illy cappuccino and enjoying the view of the French Quarter to jumpstart your day. Additionally, we thank you for mentioning our excellent rooms and exceptional, convenient location in downtown New Orleans. We hope to see you again soon!

Sincerely,

Ted Selogie
General Manager
JW Marriott New Orleans

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Reviewed 15 July 2014

Great hotel !
It's all about the people - what a amazing staff
From Elizabeth ( the front desk manager ) to George at the bar what a great team.
They are truly the gold standard of Marriott customer service always going above and beyond

thanks from a 20 year Marriott Platinum member

Scott

  • Stayed: July 2014, travelled on business
    • Value
    • Rooms
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Thank tymike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OpsManager70130, Director of Operations at JW Marriott New Orleans, responded to this reviewResponded 21 July 2014

Dear tymike,

Thank you for your feedback! It is always a delight to read about our guests' experiences with our outstanding staff and we couldn't be prouder. Our luxury service truly sets us apart from other hotels and we are honored to be your hosts during your business visits to New Orleans.We also would like to thank you for your 20 years of loyalty to the Marriott brand and we are very grateful for the opportunity to be of service to you.

Sincerely,

Cole Wallace
Director of Operations
JW Marriott New Orleans

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Reviewed 14 July 2014 via mobile

We stayed on July 9 to 10th 2014. We had an excellent room on the 24th floor with a very first person we encountered at the hotel was in valet and he was extremely nice and helpful. The young woman at check in was very polite but with an effervescent personality.
However; the older woman working the concierge desk was quite dismissive of both the employees and any guest who seemed "below" her. It was very disconcerting to be treated in such a way. While she was not overtly rude my children and I felt very uncomfortable as she kept staring at us every few minutes while we were waiting in the lobby( first to check in then just to speak with the porter about our bags.) To the point that my oldest who is 14 said "I guess she doesn't feel like we belong here."
A 14yr old young woman should never be made to feel like she doesn't belong. While our family is by no means rich we are comfortable enough to travel extensively by living modestly and in all of our stays from NYC, Boston, Dallas..etc never have I seen a concierge act like that. Usually they are the one person to help you with anything you may need going above and beyond to make you comfortable. The worst part was it was my youngest child's birthday and the JW was were she wanted to stay.
We did however meet the nicest employee shortly after our unpleasant encounter at the front desk area and his name is Raymond. He was polite, extremely helpful, and made my children and I feel very welcome in the hotel. He gave us great suggestions of where to go for breakfast and lunch the next day and was spot on telling us that the room service was very good. (We did order that for dinner and the food was great and the same cost as ordering from a number of restaurants in the Quarter and the best part was eating in P.Js)

The next morning we ran into the same woman and again she was less than pleasant. My sincere suggestion to management would be to promote Raymond and while that woman may be an effective employee her forte may not be in personal relations and she may be better off behind the scenes.

  • Stayed: July 2014
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1  Thank lovestotravellotts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OpsManager70130, Director of Operations at JW Marriott New Orleans, responded to this reviewResponded 15 July 2014

Dear Lovestotravellots,

We are happy to hear that you enjoyed your recent trip to the JW Marriott and had a great interaction with Raymond. We will definitely pass on your great comments about his suggestions for dining, especially since you had an opportunity to experience an outstanding meal in your guestroom from In Room Dining. On the other hand, please accept my apology regarding how you felt you were treated by our concierge. Your feedback is invaluable and we will insure that all guest feel welcomed and at home when they choose our hotel. We would love a return visit from you to our hotel and allow an opportunity to be of service to you and your family.

Sincerely,

Cole Wallace
Director of Operations
JW Marriott New Orleans

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 July 2014

My recent stay at the JW Marriott was excellent! From Paul the doorman, to Craig the front desk manager & staff, along with George the bartender made my stay a great experiences! This hotel staff is the most friendliness group of people! Keep those smiles going JW Marriott Staff!

  • Stayed: July 2014
    • Value
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Thank Kathy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OpsManager70130, General Manager at JW Marriott New Orleans, responded to this reviewResponded 21 July 2014

Dear Kathy,

What wonderful feedback to read! We certainly will keep on smiling, especially when we tell George, Paul and Craig about your compliments. We deeply appreciate the time you took to tell us about your experience on TripAdvisor. It would be our greatest pleasure to deliver flawless service to you once again on your next trip to New Orleans!

Sincerely,

Ted Selogie
General Manager
JW Marriott New Orleans

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 July 2014

I really enjoyed the Manager Craig, Doorman Paul & staff. They all delivered Outstanding Customer Service! The buffet breakfast and cocktails were yummy and I would highly recommend the JW Marriott located in the French Quarter!!!

  • Stayed: July 2014
    • Value
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    • Rooms
    • Cleanliness
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Thank IamAYD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OpsManager70130, General Manager at JW Marriott New Orleans, responded to this reviewResponded 21 July 2014

Dear IamAYD,

Thank you for taking the time to share your experience at the JW Marriott New Orleans. We really believe that it is outstanding service that truly makes a hotel a luxury experience. Paul, Craig and our staff consistently deliver amazing service. Additionally, it's wonderful that you experienced our exceptional breakfast buffet! We hope you have a chance to try our dinner cuisine at Canal Street Grill on your next stay, which is led by distinguished French Master Chef Rene Bajeux.

Sincerely,

Ted Selogie
General Manager
JW Marriott New Orleans

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 July 2014

I traveled to the JW for an educators convention. The hotel was welcoming upon my arrival. The staff went above and beyond to ensure I enjoyed my stay. I really want to thank Paul the door man for sharing his picks on the best places to dine, shop and eat. He and Chris really made my stay one to remember.

Room Tip: Enjoyed the view from the upper floor that faced the main street.
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  • Stayed: June 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank Robyn P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OpsManager70130, Director of Operations at JW Marriott New Orleans, responded to this reviewResponded 21 July 2014

Dear Robin,

Thank you for your kind words! It is our mission to make sure that every guest is well cared for and we are so happy to hear that our staff went above and beyond during your stay. It's especially fulfilling to know that Paul's expert advice on where to dine and shop, as well as Chris's service, really made your stay exceptional. We hope you had a chance to shop at the new luxury outlets at Riverwalk as well as the sophisticated Shops at Canal Place, which are both located close to the JW Marriott. It would be our pleasure to host you again!

Sincerely,

Cole Wallace
Director of Operations
JW Marriott New Orleans

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about JW Marriott New Orleans

Address: 614 Canal Street, (Driveway Entrance on 611 Common Street), New Orleans, LA 70130-2308 (Formerly Le Meridien Hotel)
Region: United States > Louisiana > New Orleans > Central Business District
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#19 Luxury Hotel in New Orleans
#24 Business Hotel in New Orleans
#24 Family Hotel in New Orleans
#36 Romantic Hotel in New Orleans
Price Range: £126 - £324 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — JW Marriott New Orleans 4*
Number of rooms: 487
Reservation Options:
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Also Known As:
Marriott New Orleans
New Orleans Marriott

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