I know these reviews typically acknowledge the customer service staff, managers of the hotel but I am complimenting the service and dedication of Jennifer Simoneaux. I recently sent several members of my staff to a conference in New Orleans and they had the luxury of staying at this hotel. I was not pleased with the prices of this hotel, but I knew my staff was going around the time of Independence Day and also another local celebration that was going on in the city that weekend, therefore the prices were fair.
I was called over the weekend to say that my staff's room charges were more than expected. I questioned how that was possible given I had hotel confirmations showing the price. Fast forward to three weeks after my staff checked out, I received my credit card statement which said I paid $500 more for per person for their stay. Keep in mind 10 people attended. That’s $5000 extra. I spoke with Jennifer and she immediately was apologetic and started the process in fixing the issue. I spoke with Jennifer several days to get this fixed, no fault of her own though. Due to my schedule I was negligent to the emails she sent. Nonetheless, when I was available to finish this task, Jennifer was always there and patient. We have emailed each other back and forth with me asking questions tirelessly. Every question I asked, there was a patient, thorough answer provided.
Jennifer saved JW Marriott's business with me from a professional and personal stand point. Those working at the front desk should be trained by Ms. Simoneaux. Their lack of impatience and knowledge of their hotel is an inadequate for such a brand. For someone to fix someone else's mess and own the issue, speaks on her high character and integrity. It is ALWAYS an honor to work with someone who is patient, caring, and warm as she was. She is an asset to your accounting department, and building.
I feel you should get the point of where I’m going here.
She is awesome!
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- Also Known As:
- Marriott New Orleans
- New Orleans Marriott