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“Awesome hotel!”

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JW Marriott New Orleans
Ranked #63 of 164 Hotels in New Orleans
Certificate of Excellence
Tampa Bay, Florida
Level 3 Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Awesome hotel!”
Reviewed 1 September 2014

With exception of the pool deck (no shade and the deck waaay too hot), this was easily my favorite hotel in New Orleans. Conveniently located to everything. The staff was fantastic! Very helpful and friendly. We will definitely return.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ktdidfl1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OpsManager70130, Director of Operations at JW Marriott New Orleans, responded to this review, 4 September 2014
Dear Ktdidfi1.

Thank you so much for taking the time to share your experience at the JW Marriott New Orleans! We're thrilled to hear that we easily win your vote for your favorite hotel in New Orleans. We couldn't agree more about our fantastic staff. Please accept our apologies that the pool area did not exceed your expectations and we eagerly await the opportunity to deliver a flawless stay to you on your next trip to New Orleans.

Sincerely,

Cole Wallace
Director of Operations
JW Marriott New Orleans
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,357 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (508)
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English first
Brooklyn, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 31 August 2014

During a recent trip to New Orleans, we were delighted to discover that not only was the JW Marriott Hotel on NOLA's Canal Street a cut above other offerings, but the hotel staff was top notch. From Laura at the check-in desk to the fabulous bellhops who hailed us a cab to the airport, every employee gave us first-class service. When we needed a bottle opener for our Abitas, a bellhop brought one right up. Although the pool was out of service during our visit, the staff directed us to the Marriott across the street, which had two rooftop pools. And when we wanted to ask about checking out an hour later and the desk was super busy, the bellhop wrote down our info and took care of it for us. He even remembered me -- and my room number -- the next day and asked about it! Offering amenities like a posh lounge with whimsical board games, free bottled water and a giant urn of icy lemonade every afternoon are fabulous perks. But having a staff that is integrated across the board, with every person not just worried about their own job, but truly dedicated to the guests' enjoyment, is a real first-class act. Way to go, JW Marriott!

Room Tip: The view from the 18th floor was amazing.
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  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
1 Thank W1nniemc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OpsManager70130, General Manager at JW Marriott New Orleans, responded to this review, 4 September 2014
Dear W1nniemc,

What a pleasure it is to read about your experience! We couldn't be prouder of our staff and their first-class teamwork that carries into the guest experience. It's great to hear that you enjoyed our beautiful lobby lounge as well as the details like complimentary bottled water. It would be our honor to delight you again on your next visit to New Orleans.

Sincerely,

Ted Selogie
General Manager
JW Marriott New Orleans
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stockbridge, Georgia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 August 2014

This trip was a surprise for my husband's 50th birthday. A week before arriving I called the concierge and spoke with Daisy. I told her what the trip was for, she suggested having balloons & cake in the room when we arrived. We arrived early so the room surprise was delayed until we came back from lunch, it was perfect. When I first met Daisy it was like I had known her for years, she was very lovely. She gave us maps and books of restaurants and attractions . Her guidance was so helpful! Location of the JWM is perfect! Your in the midst of everything around the French Quarter. On the plane before take-off back home my husband realized he left his headphones in the hotel room. I called the desk clerk (Kimberly) from the plane. I let her know my dilemma. She informs me she will send someone to check the room and will give me a call back shortly. When she returned the call we were in flight. When we landed I had a voicemail from Kimberly letting me know the headphones had been recovered and she would mail them to us. My husband received the headphones two days later. He was very impressed! I was very impressed with the entire staff from the day of check-in to the day of check-out. Especially DAISY & KIMBERLY! Also my husband loved the layout of our KING EXECUTIVE ROOM! Needless to say my next trip to NAWLINS will be sooner than later and my hotel will be the JW MARRIOTT ON CANAL ST!!!!

  • Stayed August 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank melissadixon29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OpsManager70130, Director of Operations at JW Marriott New Orleans, responded to this review, 4 September 2014
Dear Melissadixon29,

We are so pleased to hear how Kimberly and Daisy helped make your husband's 50th birthday a wonderful memory! We often host guests for special occasions and our associates are masters of the craft when it comes to making your experience outstanding. We hope to see you again soon.

Sincerely,

Cole Wallace
Director of Operations
JW Marriott New Orleans
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Denver, Colorado
Level 6 Contributor
96 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 29 August 2014 via mobile

Hotel is centrally located on Canal St. About a block or so from Bourbon street. The lobby/bar/lounge area is very nicely done. Very modern and upscale.The hotel rooms do not match the downstairs lobby. The rooms are a very good size however they are showing their age somewhat. The decor is a bit out dated however, the room was very clean and made for an enjoyable stay.

Seney (?) who checked my in was extremely polite and attentive. She was pleasant to talk to. Chris who was also at the front desk was very helpful on my questions with Seney.

Stayed August 2014, travelled solo
Helpful?
1 Thank jjones4180
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OpsManager70130, General Manager at JW Marriott New Orleans, responded to this review, 10 September 2014
Dear jjones4180,

Thank you for sharing your valuable feedback with us on your recent stay at the JW Marriott New Orleans! We appreciate you letting us know about the details of your experience. We are glad that you found the location convenient for your travels, the lobby upscale and modern, and the service exceptional. We are happy you had such a great experience at the front desk and enjoyed your stay! We hope to welcome you back again soon.


Sincerely,

Ted Selogie
General Manager
JW Marriott New Orleans
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cincinnati
Level 3 Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 29 August 2014 via mobile

Great hotel stay. The Staff was awesome. Daryl the bellman was incredible. He gave us some great places to eat and see. The whole entire staff was wonderful. Only bad thing was the pool and fitness centers were closed and we were not informed if that when we made the reservation. You have to go across the street to the Marriott to use the pool. Taking 2 young boys across Canal St wet and tired was no fun but oh well. Great time had by all.

Stayed August 2014
Helpful?
Thank bearcatfan50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OpsManager70130, Director of Operations at JW Marriott New Orleans, responded to this review, 4 September 2014
Dear bearcatfan50,

Thank you for taking the time to tell us about your fantastic experience at the JW Marriott New Orleans. We are delighted that your family had such a wonderful time with us and that you especially received such excellent service from Derham. We are glad to hear that he guided you to the best of New Orleans restaurants and attractions, which included plenty of family-friendly options near the hotel. We hope you had the time to enjoy the nearby Insectarium, Aquarium and Children's Museums with your little ones! Additionally, please accept our deepest apologies for the inconvenience you experienced while our pool and fitness center were closed. We hope you'll have a chance to experience our refreshed pool and fitness center on your next visit to New Orleans!

Sincerely,

Cole Wallace
Director of Operations
JW Marriott New Orleans
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Charlotte, North Carolina
Level 3 Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 29 August 2014

Me and some of my friends stayed at the JW Marriott on Canal Street for a weekend getaway. The hotel is located in a prime location, putting you right at the French Quarters. A couple of blocks away from bourbon street, and a few blocks away from the River Walk, Malls and other places to see in New Orleans. The staff at the hotel was outstanding,very accommodating and extremely responsive to our needs and requests. The hotel is very clean and décor is lovely.

  • Stayed August 2014, travelled with friends
    • Service
Helpful?
1 Thank Denali0045
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OpsManager70130, Director of Operations at JW Marriott New Orleans, responded to this review, 4 September 2014
Dear Daneli0045,

Thank you for your feedback. We could not be more pleased to hear that you found our hotel ideally located near some of the best sightseeing and shopping in New Orleans, such as the recently opened Outlet Collection at Riverwalk and Bourbon Street. It's great that you also enjoyed our exceptional service as well as ambiance. We'd be delighted to host you again on your next trip to New Orleans.

Sincerely,

Cole Wallace
Director of Operations
JW Marriott New Orleans
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Detroit, Michigan
Level 6 Contributor
145 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed 27 August 2014

The positive points for this hotel are:
1. Clean
2. Friendly Staff
3 Good location
On the other hand, the hotel does not offer free internet to Gold Status member. The size of the room is on the small size as compare with other JW Marriott.

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
1 Thank 08180326
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OpsManager70130, General Manager at JW Marriott New Orleans, responded to this review, 4 September 2014
Dear 08180326,

We deeply appreciate the time you took to provide us with your feedback. Thank you for telling us how much you enjoyed our hotel's cleanliness, wonderful staff and prime location in the heart of downtown New Orleans. We apologize for the confusion concerning your complimentary wireless internet. It is complimentary for all Gold Elite reward members. Please contact the hotel directly to make the appropriate correction to your bill. In addition, we are disappointed to hear that you found us to be an average JW and hope that we may have an opportunity to truly amaze you with our luxury service on your next visit to New Orleans.


Sincerely,

Ted Selogie
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about JW Marriott New Orleans

Property: JW Marriott New Orleans
Address: 614 Canal St, New Orleans, LA 70130-2308 (Formerly Le Meridien Hotel)
Region: United States > Louisiana > New Orleans > Central Business District
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#18 Luxury Hotel in New Orleans
#24 Business Hotel in New Orleans
#31 Family Hotel in New Orleans
#36 Romantic Hotel in New Orleans
Price Range (Based on Average Rates): ££
Hotel Class:4 star — JW Marriott New Orleans 4*
Number of rooms: 487
Reservation Options:
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Also Known As:
Marriott New Orleans
New Orleans Marriott

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