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JW Marriott New Orleans
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Reviews (2,512)
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1,103
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66
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All reviewscanal streetgreat locationthe executive loungecorner roomfrench quartercommon streetlobby barbourbon stfitness centervery nice hoteljazz festvalet parkingthe entire staffmardi grastwo blocksgarden districtjackson square
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2,220 - 2,225 of 2,512 reviews
Reviewed 25 October 2010

My husband and I came to New Orleans in celebration of our 10th anniversary. JW Marriott's location is perfect: walking distance to Bourbon Street, Jackson Square, Riverwalk etc. Front desk staff were professional, not especially go-out-of their-way. Room was ok, but comfortable bedding. There was not enough hot water if you showered at night. Restaurant manager was courteous, but the omelette station woman was quite unpleasant. Despite her giving my husband an attitude when he ordered his omelette, he continued to be polite. She came around and told us her sob-story of how she's sick etc. (TMI). Not very professional. Chef Frank came around the tables to find out how everyone liked the breakfast. We reserved the room with breakfast; so if you did too, make sure that you are not charged for the breakfast. Somehow the restaurant's system does not communicate with the front desk, we were charged for breakfast. It was all straightened-out eventually, but it was not hassle-free.

  • Stayed: October 2010, travelled as a couple
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Thank BaidowFamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 October 2010

My friend and I booked our trip through JetBlue Getaways. We felt that we got a great deal. This hotel was very clean, upscale and we felt we had great service. The room was small but nice. We requested double beds. We had a great view of Canal street and the French Quarter. We were also able to see the river. We ordered breakfast for the morning the night before, using an order form placed in the room. You select the time that is should be brought. You have to place the order on the outside of the room door before midnight.There were great selections. Our breakfast arrived on time and it was fresh tasty and plentiful. There is a gym on the 8th floor and internet service is available for a fee.
The location of the JW is perfect - 5 minute walk to the Quarter and a 10 minute walk to the Riverwalk and Harrah's casino. We were very happy and will stay at this hotel whenever we come back to New Orleans.

  • Stayed: October 2010, travelled as a couple
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1  Thank sablewolf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 October 2010

This hotel was nice, but we had a couple of crazy things happen. The shower wouldn't stay on without holding the handle. Took a couple of calls to get it fixed. Fire alarm went off a couple of times. We all evacuated in the middle of the night down 22 flights of stairs in our pajamas and robes and the front desk looked at us like they didn't know what was going on when we got to the lobby. Very frustrating. The alarm went off again during the day. It was a nice hotel in a good location. Clean with big rooms and Marriott worthy. They just need a little help with some of the staff.

  • Stayed: September 2010, travelled on business
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1  Thank TravelfromDuluth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 October 2010

I am a silver Marriott member and we stayed in 7 different Marriott Hotels in last two months with my wife. My wife has chosen this hotel to try a "JW". We liked the location indeed. However, we payed almost 2 times of what we payed to the other Marriott hotels and this one did not stand out. Overall I think the hotel is nice but a little overpriced.

  • Stayed: August 2010, travelled as a couple
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Thank ersinbaba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 October 2010

We loved this hotel. Located on Canal Street, the JW Marriott was central to many of New Orleans main attractions. You could walk to Bourbon Street, Royale Street, and the Riverwalk. The staff is very friendly and our room was very clean.

  • Stayed: September 2010, travelled as a couple
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Thank cabobaby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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