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“Beware”
Review of Soniat House

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Soniat House
Ranked #97 of 166 Hotels in New Orleans
Certificate of Excellence
Reviewed 6 April 2011

The following is a warning to anyonw who books this hotel. On their website and on the Small Luxury Club website they list their hotel as having suites with balconies. This is true but if you book one and then go to check in - they then claim that there is a mix up and their balcony suites are actually much more exoensive than the quoted rate of over $500. They then show you to what they claim is your 'suite'. Ours was up 3 flights of steep stairs. They said you could use the small elevator but it only worked once in four days so we had to climb the steps 4-5 times a day. This was ridiculous in 85 degree heat. Also there was no turn down on Sundays - also no discount for this lack of service. You may ask why did't you just leave? That's the best part. They charge your credit card for the full amount of your stay 14 days before arrival! So you have absolutely no alternatives since we were told there would be no refund if we left.

  • Stayed: March 2011, travelled with friends
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3  Thank Twinponds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
soniat1133, Owner at Soniat House, responded to this reviewResponded 8 April 2011

This guest brought to our attention an error on the Small Luxuryof the Hotels website . Their website (not ours) did say that category AS1 suites have balconies. They do not. The SLH telephone reservationists did have the correct information. This error has been corrected. Only the grand suites have balconies and they were all occupied during the entire time that this guest was with us. I apologized, offered a full refund and assistance with locating another hotel .But as this guest was travelling with friends who were quite happy with their room they preferred not to leave. I did everything I could do to make up for the error. I reduced their rate to a deluxe room rate, sent champagne and gave complimentary breakfast each morning of their stay.
I was not aware of the elevator problem. It will not operate if the gate is left ajar but a call to the Front Desk would have corrected the problem immediately.
I am completely mystified by the comment about the credit card charges. We charge one night at time of booking and the balance owed at check-out. I checked this guest's folio . He was charged 1 night when he booked on January 1, 2011 and the balance when he checked out on March 29, 2011.
The Soniat House does provide turn down service 7 nights a week. I have no explanation as to why this suite was overlooked that evening. Since you were obviously so happy with our location please give us another try someday. We'll try to do better.

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258 - 264 of 338 reviews

Reviewed 25 March 2011

If you want a typically big, anonymous American Hotel with 24h room service and faux-furnishings ... then don't go here. Soniat House is graceful, charming, elegant, personal -- a class act amidst the cacophony that is New Orleans. We adored the 'hot biscuits for breakfast', lounging in the peace of the courtyard and the exceptional service that made you feel as glamorous as the fellow celebrity guests. Additional touches like fabulous antique books about the history of NOLA were exceptionally done.

Soniat House oozes class -- quietly, confidently and consistently.

I can't wait to go back.

  • Stayed: March 2011, travelled as a couple
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3  Thank DuchessDarcy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 March 2011

Lovely, quiet, peaceful, antique. Wonderful, charming old place to retire to when exhausted from Mardi Gras festivities down the street.

  • Stayed: March 2011, travelled as a couple
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Thank mrscwp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 March 2011

This hotel serves the sophisticated traveler very well. I have stayed at the Soniat House twice and both times we were in the least expensive rooms - still beautiful and romanitic. We never had one problem. The biscuit and cafe au lait breakfast is divine and eating in their lovely courtyard is such a treat. The staff is courteous and helpful and always available. I would recommend this hotel over and over again. Call the hotel directly for the best rate.

Stayed: February 2011, travelled as a couple
1  Thank la-libellule
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 January 2011

Stayed at the Soniat House for 4 days over New Year's weekend. We really enjoyed it and would stay again. The common rooms and courtyards are beautiful and well kept. The service was very nice and polite though we rarely had any encounters with the staff other than check-in and check-out. We thought the honor bar in the main salon was a nice touch, albeit rather pricey so we only used it for an occasional water bottle. We also did not do the biscuit breakfast but saw many trays being delivered in the morning. Personally, I think $25 for 2 orders of biscuits, coffee and orange juice is a little high. Instead, we would walk around the corner to CC's coffee house for coffee and a pastry/muffin for $9.

We stayed in a Jr. Suite and it was lovely. It was across the street from the main hotel/check-in and was on the 2nd floor (#63). The room was large, clean and had a gorgeous and romantic canopy bed. Maid service came daily and promptly but never knocked or bothered us - it was as if they were secretly watching when we left the room. Yes, the TV in the room is small but who comes to NO to stay in their room and watch TV? It was sufficient to watch the news and weather in the mornings. The bathroom was large, clean, well-lighted, had lots of marble and a big jacuzzi tub. Excellent water pressure in the shower and tons of hot water.

The best part was the room was super quiet and when the curtains were drawn it was nice and dark - perfect for a great night's sleep. The mattress was very comfortable and the frette linens were a nice touch. My only quibble would be that the room could be a little dark in the evenings and the small lamps around the room had rather dim bulbs. The room is furnished with antiques so some of the dresser drawers may not be perfectly on track or a chair may be a little wobbly but I liked the personal touch of the old furniture, which was in keeping with the old southern style of the room and hotel. I did see 1 or 2 very small stains on the carpet but that is bound to happen - they can't replace the carpet after every guest and it was obvious that the carpet was being vacuumed and the room was cleaned very well each day (no dust on the window sills, etc...).

The location of the Soniat House was good - about a 5-8 minute walk to Jackson Square. It could be a bit of a haul if we had dinner reservations on the other side of the quarter (Arnaud's, Galatoire's), but it only bugged me (and very little) when I was walking in high heels. It was doable.

One benefit is the free pass to use the New Orleans Athletic Club during your stay (no gym at the Soniat House). We used it twice and thought it was great and they were super friendly at the club even though we were just visitors. It's about a 15 block walk to the club (we obviously didn't mind the extra exercise) but I could see how it might annoy you if it was pouring down rain.

Overall, I thought it was a lovely boutique hotel. Perfect for a romantic weekend getaway. I did manage to peek in and see one of their standard rooms on the ground floor and it looked nice. You really couldn't go wrong with the standard room either. However, I preferred having the extra space, larger bathroom and wardrobe that we got with the Jr. Suite.

  • Stayed: January 2011, travelled as a couple
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1  Thank BdawgDallas_Texas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 December 2010

We were on the 3rd floor in what I suspect was the old staff quarters. Old furniture, old tv, old everything. One wall of our room was against the stairs and we were awakened the first morning around 7 am by the echoing sound of loud footsteps clomping up and down for about an hour. We assumed that they were delivering coffee to the rooms or guests checking out. Our neighbors must have been on their honeymoon and we heard all about it morning and night if you know what I mean! There is no mini bar, no bottle of water, not even a q-tip available. I couldn't tell if the room was clean or didn't feel clean because it was so old. The elevator was the size of a shoe box and was not always available as people would not close the gate and door after using. So, we made many trips up and down the stairs. I have heard that other rooms are very nice and charming. But for the $380.00 we spent, we would have been better off almost anywhere else. The dying cock roach on the floor the last morning we were there didn't exactly add to the old New Orleans charm that we had hoped to experience. I could never recommend this hotel to anyone and if you see a picture don't be deceived by it. Make sure you ask for that room in the photo you see if you want to stay in this hotel.

  • Stayed: December 2010, travelled with family
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2  Thank luvadish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 November 2010

Looking at the photos of accommodations at the Soniat House in New Orleans made me think we were staying at some place special.

I wish I could show you some photos of the room that cost us $368 a night there. It was dark and damp, on the ground floor, and must have originally been a storehouse or stable. The walls were plastered unevenly. The furniture looked like it had been bought at a garage sale. The lamps were wobbly and some of the bulbs burnt out. A large dehumidifier hummed constantly in the corner. A big frameless mirror (its silver blackened and spotted) was glued to a wall in an attempt to make the room look larger. The charmless bathroom had not been updated in years, the wallpaper torn and stained, The grout between the bathroom floor tiles was stained and blackened, and the shower head was broken.

However, the staff were very friendly and helpful. The linens, especially the towels, were exceptional.

After the first night we asked for a different room, but were assured that the other rooms available had no windows (!). We had reservations to stay five nights but the whole experience led us to leave a day early (but of course we were stuck with paying for five nights).

The rooms on the top floor must have been the beautiful ones shown on the hotel’s website. Anyone tempted to stay here should ask for a description and photos of the particular room they intend for you, otherwise you might be stuck with a dismal room and an outrageous bill.

  • Stayed: November 2010, travelled with friends
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4  Thank Xzcycyk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Soniat House

Address: 1133 Chartres St, New Orleans, LA 70116-2593
Phone Number:
Region: United States > Louisiana > New Orleans > French Quarter
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Room Service Suites Wheelchair access
Hotel Style:
#50 Romantic Hotel in New Orleans
#70 Business Hotel in New Orleans
Price Range: £250 - £383 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Soniat House 3.5*
Number of rooms: 30
Official Description (provided by the hotel):
A historic small inn in the quiet residential section of the French Quarter. Three townhouses built in 1830 by the Soniat family now operated as a hotel. Exquisitely furnished. Lush tropical courtyards. The hotel has 20 suites and 10 rooms. ... more   less 
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Also Known As:
Soniat House Hotel New Orleans
Soniat Hotel New Orleans

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