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Blake Hotel New Orleans, BW Premier Collection
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Reviews (1,219)
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All reviewsfront deskgreat locationfrench quarterlafayette parkfridge and microwaverestaurant downstairsmardi grasst charleswithin walking distancebusiness districtfew blocksvalet parkingcorner roomking bedthe room was nicewwii museumcanal street
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Reviewed 10 May 2014 via mobile

During our stay we experienced multiple challenges. One being the rude Night Auditor (younger African lady with BAD weave). Her attitude was horrible and she was not helpful with our valet issues. Valet took a little over 45 mins to retrieve our vehicle at midnight (which is parked around the corner). When we finally got the car, it came from a different direction from which the garage is located. The excuse for the wait was short staffed. We requested towels from Housekeeping on 2 occasions and never received them. The staff and the 3rd party company used for valet are horrible.

Stayed: May 2014, travelled with friends
1  Thank Adamslynnr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manny S, General Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this reviewResponded 20 May 2014

Adam,
We have used your review to better train our front desk staff on their courteousness as well as following up with housekeeping items. I am sadden to hear about your experience here and will make every effort to ensure each of our guests have an exceptional stay. Your review has also been forwarded to our valet company and I assure you they will improve as well. Please contact me at msingh@nolahotelgroup.com so we may discuss your stay further and do hope you decided to give us a second chance next time you are in New Orleans.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 May 2014

The room was fine. A little old but ok. Note, roll the TV out from in the cupboard if the signal isn't great. On the plus side, the room service was great!

One of the staff at reception wasn't particularly pleasant.

Best bit: The cheeseburger available through room service
Worst bit: The unfriendly lady at reception

  • Stayed: April 2014, travelled as a couple
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Thank AWholeNewWorld10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 May 2014

The location is great. It is at business district, has St. Charles street car right out of the hotel, walking distance to French Quarter, comfy Cafe downstairs open early to get a quick bite before heading out for a full day adventure. The staff are very nice and helpful. Valet parking is pretty quick too. It's quiet in the night. Overall, it's great experience.

  • Stayed: June 2013, travelled as a couple
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1  Thank qshmilu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manny S, General Manager at Blake Hotel New Orleans, BW Premier Collection, responded to this reviewResponded 20 May 2014

Thank you for taking the time to write a review with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. Come back and see us soon!

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Reviewed 1 May 2014

HOtel is in good location, close to French Quarter but not very close. Me and my colleagues stayed here for a conference and it was a really nice stay! The rooms are big enough for 4 people to stay with two beds in it and they put us in higher floors. We did not hear the street car running at night like other people. The hotel was very full and the elevators took a long time (they should fix).

Our flight arrived late and we did not get to hotel until late and Jann at the desk check us in quickly. She also offered us our own keys for the room so we did not have to share two keys for four people.The staff are very nice because they always greet people with a smile when they come in the door. and they have cookies for everyone in the afternoon, we always ate some. I did ask for extra blankets in two different nights and they said they would send a blanket to my room but it did not happen. I called about the blanket and they apologized because they did not have any more. Just get more blankets and make the elevators faster! My first visit in new orleans and first time in America in many years and this was a great place to stay. Thank you for all the restaurant recomendations too!

Room Tip: Ask for rooms in high floors.
  • Stayed: April 2014, travelled on business
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Thank Lydia V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 April 2014

The Blake was a pretty nice property. I believe it is just outside of the French Quarter (perhaps in the business district) Anyhow it is not very far..you could walk if you wished. We had a car and every time we went to Canal or Bourbon st. we were there in literally moments. The rooms are very small; but the customer service and valet were very nice :) It's a good option if you wish not to stay in the middle of all the excitement of the FQ; but you want to be near it. :)

  • Stayed: November 2013, travelled with friends
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1  Thank chavilicious
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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