Why 1 lonely star? The hotel is fine, the location is great, but someone at the front desk and the manager don't understand simple math, hospitality, or customer service. Initially they tried to charge us for a week when we were staying for 4 nights. OK -they're going to remove the charge. Then they tried charging THREE different amounts that the bank fortunately stopped, but they let a charge for $220 go through. We checked out and paid and have the receipt. They can't even tell us WHY they charged us an extra $220 after the fact. They LITERALLY DO NOT KNOW -but are they willing to refund it? NO. Are they offering us anything like a free night or even a discount on a future stay? NO. They've been surly, rude, and completely unhelpful. At this point I wonder if they're running some sort of scam. Sorry, Hampton Inn, but most people need a REASON for an extra $220 charge. Even corporate was no help. Oh well, they've lost two loyal Hampton Inn customers for life.
- Official Description (provided by the hotel):
- Located in the heart of the French Quarter, Hampton Inn & Suites provides spacious, thoughtfully-appointed New Orleans accommodations amid the area's most celebrated attractions. Just a short walk from Jackson Square, Bourbon Street and numerous premier dining venues, we offer exquisite location near festivals, theater, music and nightlife, while providing a peaceful respite from all the noise and excitement. We also feature spacious, fully-equipped accommodations, contemporary amenities, free Wi-Fi and a delicious hot complimentary breakfast. Center your Big Easy adventure at our welcoming New Orleans hotel and discover a truly unique lodging experience in one of the world's most unique travel destinations. ... more less
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- Also Known As:
- Hampton Inn Downtown/French Quarter Area Hotel New Orleans
- Hampton Inn New Orleans
- New Orleans Hampton Inn