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“great place.. to visit not to stay”
Review of Columns Hotel

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Columns Hotel
Ranked #121 of 166 Hotels in New Orleans
A TripAdvisor Member
New Orleans, LA
Reviewed 2 July 2003

After reading the previous reviews, I must give my version of the Columns Hotel. I have been living in New Orleans for three years now, and I am getting married at the Columns Hotel this year. I have told my out of town guests that they can stay at the Columns Hotel during their stay, however, I have suggested other places as well. If I were coming from out of town and I were not staying at the typical Holiday Inn or the Sheraton (which they have downtown New Orleans) I would gather more information about my chosen place of stay before booking a room (Specially if it's an unfamilar and non-chain hotel). I can't imagine not asking if the hotel will be hosting any parties or events (such as weddings with live bands), knowing that New Orleans is a city where people come to celebrate and party. Yes, the Columns hotel may not have all the amenities that the bigger chain hotels may have; but it is located in the BEST area of town, the bar is great... and taking the trolley ride to downtown adds to the experience. If you have any special needs this is not the place for you to stay.. but if you want to get a true flavor of the garden district... either stay at the Columns hotel.. or at least enjoy a drink at its charming bar.

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169 - 175 of 175 reviews

Reviewed 26 May 2003

We made our plans more than a year in advance, eagerly awaiting the perfect New Orleans experience. A deposit for half was required up front and billed to our charge card as a check in date for 2002. This should have been my first indication of something not quite up to standards. The second portion of the three day stay was due in full BEFORE arrival. We later learned our charge card was double billed. Instead of being in one of the rooms pictured on the web site or the brochure, we were in the attic, a 3rd floor walk up...no bellman, no working elevator. I am physically disabled and this was quite a struggle. The air conditioner, a window unit, was not working. The room was musty, moldy, and filthy. The bed ruffle torn and hanging, walls cracked, and the bathroom smelled of urine. We were traveling with two other couples and tried to be pleasant and make the best of the situation. The front desk claimed to have no other rooms available, although all doors on the second floor were open and rooms appeared empty. We went out while they attempted to repair the air conditioner. When we returned after allowing ample time for cooling down time, we were locked out of the hotel, which means the guests were also locked in! We had to wait for the front desk clerk to come to let us in like small children. I awoke in the morning struggling to breathe and discovered an inch of dust and mold and mildew behind the beds. The shower head was broken and flooded the bathroom floor and soaked any clothing hanging in the room. All of this was again reported to the front desk and a clean up was requested or a room change. Upon return from an afternoon venture, the a/c was broken again, the room was still dirty and dusty and no other rooms were available. The font desk clerk was quite snippy. When we chose to leave because I was now too ill to stay any longer, I was told we would have to pay for the entire time because we had a contract. My doctor had already told me I needed to be in a hospital emergency room when sheSt. turned out to be the place to stay. Clean, convenient, great service, all of the amenities. And they didn't take my money until after I stayed there. We have been billed twice for three days for a room that only a one night stay gave me a pulmonary infection. I would not recommend this place to anyone.

9  Thank disper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Phoenix, AZ
Reviewed 26 September 2002

Just returned from four days/three nights in New Orleans; stayed at The Columns. Here's a list of comments:
1) Great bar! Host bartender "Mike" is a great guy and a wonderful bartender. The rest of the crew (Rico, "The Preacher", et al) were terrific too.
2) Hotel not ADA compliant (I'm guessing). Had to carry our luggage up the front steps (no ramp visible). No bell captain.
3) Room on third floor small (#20) but comfortable nonetheless. No TV, no problem.
4) Breakfast overpriced. No room service, no problem.
5) There are some beautiful rooms (check out #8 on the 2nd fl. if you can; it's where Brooke Shields reportedly stays). If you can, ask to look at rooms before deciding. The suites are nice.
6) Great history of the hotel itself. Check out the photos in the dining room.
Overall impression: Good hotel, not great. Should be brought up to more modern standards (ie: ramps for wheelchairs, rolling luggage, central air/heat, room service).

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A TripAdvisor Member
Reviewed 19 February 2002

From what I could tell by the web site, The Columns Hotel appeared to be a quite, pleasing place. A place one might like to sit on the porch and watch the world go by. In fact, it is a pleasing place architecturally, but quite it is not.

My fiancée surprised me with stay at the Columns Hotel with the hopes that we would be able to relax and unwind. During check-in, the beauty of the interior blew me away. The same went for our room. After getting settled in we took a couple of minutes to freshen up and then headed out in search of food.

When we returned, the "quite Columns Hotel" had turned into an out of control party. One thing that they don't tell you when you make your reservation or when you check in, is that the bar in the Columns Hotel has been voted one of the best bars in New Orleans for young people - this was evident! The other thing they forgot to inform us about was that there was a wedding the weekend we were there, and our room was the only one not part of it. According Jacque (owner of the Columns Hotel), weddings are a regular occurance.

We went directly to our room and laid down (in our room above the bar). Within seconds, the water bottle on the table started moving to the music downstairs. Sleep was going to be impossible.

I went down stairs and talked to a very nice gentleman at the front desk, I believe his name was Bo. I told him how we came to the Columns to have a quite relaxing weekend - and this is anything but. He tried to find us another room, but no such luck. After a couple of minutes of discussion, we found another hotel, and Bo said that he would take care of the situation and make sure we weren't charged for the room. We felt this fair since we were "sold" this room under false pretenses.

We left, disappointed that we didn't get to stay at the Columns, but were pleased that the situation was handled the way it was. That was until we got our Visa bill.

There it was on our bill, a charge for the Columns. In fact the charge was never taken care of as promised. We made several calls to the Columns Hotel and spoke with managers at the front desk. All of them said the matter would be taken care of. Months went by, more calls were made. Nothing.

Enough was enough; we wanted to talk to Jacque. We left messages with the front desk, and again, nothing. Jacque couldn't even return a phone call. Again we called and left a message. This time we told the person at the front desk that if Jacque didn't return our calls, we would report him to the Better Business Bureau. (Not sure what the BBB would have done, but Jacque returned our call none-the-less).

Jacque told me that there was nothing he could do since we had signed an agreement when we checked in. I agreed with him that we did sign it, but only because we were told we were going to have a quite and relaxing weekend. What really irritated me was Jacque saying that none of the managers that we had talked with had the authority to make such a decision, which was, we could check out and our card would not be charged

Where does this issue stand today? Pretty much in the same place. Last week Jacque promised that he would call me back after talking with his partner, to see if there was anything he could do. And yet again, there's been no returned phone call. And, our card still hasn't been credited as promised.

So, if you're looking for a nice relaxing place to stay in New Orleans and are considering the Columns Hotel, ask them when you call to make a reservation, "is there a wedding this weekend or any parties we should know about?" You might be surprised; the Columns Hotels is not what it appears.

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A TripAdvisor Member
Reviewed 6 January 2002

Nevertheless, as a LA native, I've always been supicious of N.O. - a tourist gig with a sleezy underground. Still, my days with my xwife in roon F were beyond compare. The Columns rules! Quaint, eccentric, cool - all the adjectives I'd care to implore. I'll always have a soft spot for the place. You can't make a mistake staying there.

3  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 May 2017
Google Translation

  • Stayed: May 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Laura J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 March 2012
Google Translation

  • Stayed: September 2011, travelled on business
    • Value
    • Location
    • Cleanliness
    • Service
Thank Lina R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Columns Hotel

Address: 3811 Saint Charles Ave, New Orleans, LA 70115-4681
Region: United States > Louisiana > New Orleans
Bar / Lounge Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #121 of 166 Hotels in New Orleans
Price Range: £127 - £198 (Based on Average Rates for a Standard Room)
Hotel Class:1 star — Columns Hotel 1*
Number of rooms: 29
Official Description (provided by the hotel):
Historic Boutique Hotel featuring Louisiana Dining & Craft Cocktails Wedding Venue, Catering and Meeting Planning Services also available ... more   less 
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Also Known As:
Columns Hotel New Orleans

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