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“Great In Every Way”

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The Ritz-Carlton, New Orleans
Ranked #24 of 162 Hotels in New Orleans
Certificate of Excellence
Miami
Level Contributor
199 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 181 helpful votes
“Great In Every Way”
Reviewed 15 October 2011

The fastest check-in ever. Beautiful, standard Ritz quality room. The property has been remodeled and carpets, paint, furnishings are all new and fresh. Everything at this location is Fast. Room service, valet for the car, housekeeping, bellmen are all fast. This hotel has great staffing. Who ever is hiring for this hotel knows how to get great people. We had a room service burger and it was perfectly cooked. A spinach salad with Gulf shrimp was good(someone missed cleaning a couple of shrimp, kind of disgusting). Coffee and breakfast were very good. The location is excellent and I enjoyed this stay.

  • Stayed October 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LOL305
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RitzManagement, Manager at The Ritz-Carlton, New Orleans, responded to this review, 17 November 2011
Thank you for taking the time to share your experience at The Ritz-Carlton, New Orleans. Thank you for weighing in on our newly renovated room product. We are sorry to hear about the shrimp, but appreciate the information. Your feedback is incredibly important to us as a hotel that prides itself on providing the finest service and facilitates in the city. Thank you for helping us and we appreciate your feedback.
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2,803 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (531)
Date | Rating
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English first
Dallas, Texas
Level Contributor
148 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed 13 October 2011

I just spent two nights here on a business trip and the experience was very good. I really liked the fact that with the lobby and Bistro Bar on the 3rd floor one is comfortably isolated from the hustle on Canal Street yet you are an easy walk to everything you need to see and do in the French Quarter. The room was excellent and the service great.

Room Tip: Ask for a high room overlooking the French quarter. My room had a great view of the River and the ro...
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  • Stayed October 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank seanmage
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RitzManagement, Manager at The Ritz-Carlton, New Orleans, responded to this review, 17 November 2011
Thank you for taking the time to share your experience at The Ritz-Carlton, New Orleans. And, thanks for the wonderful tip. Your feedback is incredibly important to us as a hotel that prides itself on providing the finest service and facilitates in the city. Thank you for helping us and we appreciate your feedback.
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Toronto, Canada
Level Contributor
146 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 11 October 2011

We stayed at the club floor. The lounge was lovely, the food plentiful, wine and champagne complimentary, the staff pleasant and helpful. The concierge(s) on the main floor however were almost unfriendly. The room was very comfortable. Unfortunately we had loud neighbors with kids and clearly walls and doors were not sound proof. A special thanks to Sonja for her kindness and her professionalism.

  • Stayed October 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TorontoFR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RitzManagement, Manager at The Ritz-Carlton, New Orleans, responded to this review, 17 November 2011
We regret that your stay was less than memorable and hope to earn back your business. We are sorry that you had challenges but are delighted to learn that Sonja was of assistance to you during your stay. Forums such as this allow us to better understand our guest’s needs and work to resolve issues. So, thank you for helping us and please feel free to contact the Front Office Manager at the hotel directly if you would like to discuss any of the issues further. 504-524-1331
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Bensalem, PA
Level Contributor
180 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 131 helpful votes
Reviewed 10 October 2011

I had a TravelZoo voucher for a massage and glass of champagne here. WOW. The best spa I have ever visited outside those in Las Vegas. The staff was pleasant, nice, and professional. The robes and sandals are comfy and the waiting 'relaxation room' is clean and serene. The champagne was delicious and they have coffee and tea as well for patrons to drink. The hot stone massage I received from Marilyn was GREAT. Super-relaxing and well-done. She was amazing. I felt so relaxed. I could then visit the sauna and steam rooms, which I did. Both amazing. The showers on-site are fully equipped with soap, shampoo, shave gel, etc and they have shower caps and razors available. My fave part was mixing the free sugar they provide with the shower gel for a wonderful exfoliating shower. Ahhhh! So blissful. They have hair dryers, combs, hairspray, and deodorant for you to use too. I loved every moment of it. A+++++ Best spa visit in NOLA!

  • Stayed October 2011, travelled solo
    • Value
    • Service
Helpful?
1 Thank msspungen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RitzManagement, Manager at The Ritz-Carlton, New Orleans, responded to this review, 17 November 2011
Thank you for taking the time to share your experience at The Ritz-Carlton Spa, New Orleans. We just received two more awards last week from SpaFinder Magazine and Spa Magazine for the amazing service that the ladies and gentlemen of our spa offer our guests. Thank you for acknowledging Ms. Marilyn. Your feedback is incredibly important to us, so thank you for helping us and we appreciate your feedback.
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SC
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 8 October 2011

I just completed a four night stay at the Ritz. First, there were many individuals who provided excellent service - the waiter who delivered room service was great. The lady who provided turndown service and other wait staff in the hotel were all very nice. However, at a management level and in other key areas, the hotel doesn't live up to the reputation they advertise. I arrived early the first day and knew that my room probably wouldn't be ready. Instead of welcoming me and others at the front desk, we had to stand there a ridiculous amount of time with no acknowledgement from the clerk that we wanted to check in. I've never seen a hotel at this level who did not have individuals ready to personally greet their guests as they waited to check in. That experience at the front desk was horrible, and set the tone for the rest of my stay. Management should recognize how important first impresssions are.

I reserved an 80 minute massage at the spa. They were advertising the recent Travel and Leisure #1 ranking that they received, but again, I just don't get it. The facilities were not that elaborate. In fact, when I went to the relaxation area it was extremely messy - obviously others had been there before me and no one had cleaned up behind them. I was very surprised - you would expect pristine conditions. The masseuse did a nice job, but again, the staff at the entrance to the spa was mediocre. They had trouble confirming my appointment and were certainly not very friendly considering the amount of money that I was about to spend with their service. In July I utilized the spa at the Four Seasons in Vail - by comparison, that was a first class facility. Head and shoulders above the Ritz in New Orleans.

Service and friendliness are why I choose one hotel over another. This hotel doesn't measure up.

  • Stayed October 2011, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sehpm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RitzManagement, Manager at The Ritz-Carlton, New Orleans, responded to this review, 17 November 2011
We regret that your stay was less than memorable and hope to earn back your business. We are sorry that you we did not meet your expectations. Forums such as this allow us to better understand our guest’s needs and work to resolve issues. So, thank you for helping us and please feel free to contact the Front Office Manager at the hotel directly if you would like to discuss any of the issues further. 504-524-1331
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Albuquerque
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 October 2011

The Ritz as I came to know it was a great place! A little too upscale for me, but then again I am pretty satisfied with the econolodge as long as the sheets are clean. I was there for four nights and the service was everything you'd expect from a 5 star establishment. The hotel was aesthetically pleasing and seemed to be located at the heart of the French Quarters although it lies on the edge. Bourbon Street is literally right around the corner and there are tons of great restaurants that offer tons of New Orleans style food. Overall, assuming you can afford the rates, I would highly suggest this hotel.

  • Stayed September 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Josh C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RitzManagement, Manager at The Ritz-Carlton, New Orleans, responded to this review, 17 November 2011
Thank you for taking the time to share your experience at The Ritz-Carlton, New Orleans. Your feedback is incredibly important to us as a hotel that prides itself on providing the finest service and facilitates in the city. Thank you for helping us, we appreciate your feedback and hope that you will visit us again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reading, United Kingdom
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 6 October 2011

Situates on the edge of the french quarter the Ritz Carlton New Orleans is ideally suited for a visit to this wonderful city. Even Katrina was unable to dampen the enthusiasm of the people of New Orleans and with Bourbon street right on your door step its easy to get into the thick of it. On the other hand walk into the hotel and the beauty and elegance takes you to a wonderful relaxing place with great service and a calm relaxing charm.

  • Stayed August 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mitchesh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RitzManagement, Manager at The Ritz-Carlton, New Orleans, responded to this review, 17 November 2011
Thank you for taking the time to share your experience at The Ritz-Carlton, New Orleans and give people insight regarding the hotel's location. Your feedback is incredibly important to us as a hotel that prides itself on providing the finest service and facilitates in the city. Thank you for helping us, we appreciate your feedback and look forward to your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Ritz-Carlton, New Orleans

Property: The Ritz-Carlton, New Orleans
Address: 921 Canal St, New Orleans, LA 70112-2503
Phone Number:
Region: United States > Louisiana > New Orleans > Central Business District
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in New Orleans
#9 Luxury Hotel in New Orleans
#14 Business Hotel in New Orleans
#27 Romantic Hotel in New Orleans
#32 Family Hotel in New Orleans
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — The Ritz-Carlton, New Orleans 4.5*
Number of rooms: 452
Official Description (provided by the hotel):
Creating memories within the historic 1908 Beaux Arts Maison Blanche building, The Ritz-Carlton, New Orleans retains the grace and charm of an antebellum mansion. Guests of our French Quarter hotel have the honor of resting near popular area attractions, including Bourbon Street, but can also experience local traditions in our Courtyard, which hosts special events with our Crawfish Concierge, Snowball Sommelier and Oyster Butler. The Ritz-Carlton, New Orleans offers a peaceful retreat with feature ... more   less 
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Also Known As:
The Ritz-Carlton New Orleans Hotel New Orleans
New Orleans Ritz Carlton
Ritz New Orleans
Ritz Carlton New Orleans

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