We had six in our party in three rooms for two evenings during Thanksgiving. The room was spacious with very comfortable beds and clean bathrooms. Housekeeping was exceptional, and provided additional towels within 5 minutes of our request. The breakfast buffet at M Bistro had a good variety of cheeses, pastries, smoked salmon, fruit and an omlette station. Our server was attentive and had impeccable timing. The front desk staff in general could be friendier and more knowledgeable, but the concierge and doormen were very friendly and provided helpful information.
I noticed billing issues after the stay. My reservation included Breakfast, but I was erronously charged for it. The Accounting department acknowledged the mishap, and they have processed the refund.
Later, I noticed that an additional night of valet parking was incorrectly billed. I have spent 20 minutes on the phone with no resolution. I contacted the front desk, who transfered me an impolite valet attendant - on hold for 8 minutes - who transfered me to the on-duty manager, who researched this charge for 10 minutes, and informed that he recognizes the error, but unfortunately he will be unable to assist me. He recommends contacting the Accounting department in the morning. How inefficient!
It is annoying to have multiple billing problems after a great Thanksgiving holiday with family. I will have to reconsider whether to stay at this particular Ritz Carlton again.
- Official Description (provided by the hotel):
- Creating memories within the historic 1908 Beaux Arts Maison Blanche building, The Ritz-Carlton, New Orleans retains the grace and charm of an antebellum mansion. Guests of our French Quarter hotel in New Orleans, Louisiana have the honor of resting near popular area attractions, including Bourbon Street, but can also experience local traditions in our Courtyard, which hosts special events with our Crawfish Concierge, Snowball Sommelier and Oyster Butler. The Ritz-Carlton, New Orleans offers a peaceful retreat with feature ... more less
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- Also Known As:
- The Ritz-Carlton New Orleans Hotel New Orleans
- New Orleans Ritz Carlton
- Ritz New Orleans
- Ritz Carlton New Orleans