My best friend and I went to New Orleans for a girls weekend. We stayed in the club level of the Ritz in room 982. Overall it was an excellent experience, however there were a few things that were inconsistent and annoying. This Ritz lived up to its name, it was beautifully appointed and the service was outstanding. This was my first time as a club member guest and I would absolutely recommend that level of service for any future stays. There were always drinks and food available to us. We utilized the services of the private concierge on numerous occasions. The food was plentiful enough that if we didn't want to eat out, we didn't have to and that really saved us a lot of time and hassle. The food was also healthy and unique. We loved the assortment of cheeses, hummus, fruit and the desserts were amazing. Our room was wonderful, the bathroom was spacious and the room was well-appointed. The cleaning staff did an amazing job. Overall, the hotel was great and I would recommend it. However, there were a few inconsistencies with their normally outstanding service. Wireless internet was not included, even for club member guests. When I inquired at the front desk, the attendant gave me an answer that led me to believe it was included but when I went to sign in, the cost was explained. For the expense of the hotel and in 2013, it should be included. The club room was exclusive, which was nice but it was a trek to get there from the front desk. You needed your key card every elevator visit. From the front desk you had to take the elevators to 4, walk a long hall-way to the club room, and then to go to different set of elevators to get to your room. While we were there the hotel experienced some renovations and the water was shut off for a short time period on Sunday. The person that checked us in told us that the facilities at the spa would still be available. So during that time period we went to use the restroom at the spa and was told that it was closed as well. When we tried to use the other restrooms at the hotel, they were locked. Also, we only had to call the front desk once, to ask to bring up another bathrobe. After waiting 45 minutes we had to call again. The turn-down service also included chocolates & weather reports some days, and nothing other days.
Overall, it was a great experience. Eddie, a concierge at the club level was outstanding. He was very helpful, answered all of our questions and attended to our needs.
- Official Description (provided by the hotel):
- Creating memories within the historic 1908 Beaux Arts Maison Blanche building, The Ritz-Carlton, New Orleans retains the grace and charm of an antebellum mansion. Guests of our French Quarter hotel have the honor of resting near popular area attractions, including Bourbon Street, but can also experience local traditions in our Courtyard, which hosts special events with our Crawfish Concierge, Snowball Sommelier and Oyster Butler. The Ritz-Carlton, New Orleans offers a peaceful retreat with feature ... more less
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- Also Known As:
- The Ritz-Carlton New Orleans Hotel New Orleans
- New Orleans Ritz Carlton
- Ritz New Orleans
- Ritz Carlton New Orleans