We decided to celebrate our anniversary in New Orleans at the ritz. We used a complimentary upgrade to the club level using our rewards credit card. Check in was easy. Got to our room with a view of a rooftop. So much for complimentary view upgrades...the club rooms have just been updated ad are nice featuring hardwood floors. The club offers food servings almost all day until 10:00pm. The food was very good with many options for vegetarians. Free wine, beer, cocktails and bottles of water.
While everyone is nice, the service was lacking. One example. We got back to our room one day around 5:00pm and the room was not clean. A call to guest services was placed to request service. When we returned to the room a couple hours later, the maid had been there, taken our soap and towels and left no replacements. Another call to guest services where Tim was very understanding. We left again and we got back, still no towels or soap. Another call to Tim and he personally delivered the towels and soap. He comped our room for one night for our inconvenience which was very nice. However, it should not be that hard.
On a positive note, both Sylvia and Madeline in the club lounge went out of their way to make sure we were happy. Sonja went downstairs to get gumbo for my husband when she heard we were leaving and had not had a chance to try it. That is service above and beyond the call of duty.
- Official Description (provided by the hotel):
- Creating memories within the historic 1908 Beaux Arts Maison Blanche building, The Ritz-Carlton, New Orleans retains the grace and charm of an antebellum mansion. Guests of our French Quarter hotel have the honor of resting near popular area attractions, including Bourbon Street, but can also experience local traditions in our Courtyard, which hosts special events with our Crawfish Concierge, Snowball Sommelier and Oyster Butler. The Ritz-Carlton, New Orleans offers a peaceful retreat with feature ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Odigeo, Agoda, Marriott, Ebookers, Priceline, 5viajes2012 S.L., TripOnline SA, HotelQuickly, Evoline ltd, getaroom.com and Cancelon so you can book your The Ritz-Carlton, New Orleans reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- The Ritz-Carlton New Orleans Hotel New Orleans
- New Orleans Ritz Carlton
- Ritz New Orleans
- Ritz Carlton New Orleans