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All reviews converted warehouse french quarter free shuttle great hotel cruise port directly across the street high ceilings complimentary breakfast the breakfast area attending a conference wwii museum valet parking full kitchen within walking distance king suite front desk staff would definitely stay here again
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Reviewed 12 January 2014

We had a terrible stay here. They didn't tell us about the breakfast room, Locked us out of our room due to a stuff up of theirs, we made a phone call $15, but they didn't ask for our c/c for incidentals, so they locked us out, had the desk staff argue with us virtually calling us liars, and to top it all off they charged us $4. for receiving mail sent to us. The young lady at the desk was very incompetent she should be retrained or better still sacked, I have told this story to a lot of hotel staff across the US, they just couldn't believe it.
Thanks again Hampton I wouldn't stay again.

Room tip: Just don't stay here
Date of stay: December 2013
  • Trip type: Travelled with family
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2  Thank bruce a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charlene M, Manager at Hampton Inn & Suites New Orleans Convention Center, responded to this reviewResponded 13 January 2014

Thank you for taking the time to write a review about your recent stay. I apologize that you experienced difficulties with our front desk staff. Please contact me at your convenience so I can further address your concerns. You can reach me at 504-566-9990 or email martinez@highpointe.com. - Charlene Martinez, Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 January 2014

We were down for the four days during the New Years Eve holiday and we enjoyed the stay. Everything was nice from check in to check out. I will make this my stay for the next time I am in the city of New Orleans

Date of stay: January 2014
  • Trip type: Travelled as a couple
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Review collected in partnership with Hampton
Thank Ralph C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 January 2014

My friend and I stayed for a week at this hotel for to celebrate our birthdays and New Years in New Orleans. The hotel was convenient to everything we needed. It was walking distance to the French Quarter and most of the attractions people go to NOLA for. We walked and used the streetcar and local bus system to get around town. We never had to move our car during our week stay. The hotel staff was extremly friendly, you never passed any of them without being greeted. The desk staff, concierge and valet staff were all very helpful with directions or just giving advice and things to do and where to eat, if asked. The valets were prompt with unloading our stuff upon arrival, which we had alot of since we were staying for a week and equally prompt when they came to our room to hall it all back downstairs to our car. We really liked that it was out of the busy French Quarter district. It is in a very quiet area. It was just us two girls and we always felt safe walking to and from, even when it was 2 or 4am. An older person or family may be more comfortable taking a cab to French Quarter if a 15 or 20 min walk is too much for them. Breakfast was good. Some items changed daily, which was good for extended stay guest like us. You didn't have to eat exactly the same stuff everyday. They even have an on the go breakfast bag(not sure if thats what they call it) in case you don't have time to sit down for breakfast. They also have a list of restaurants that deliver right to your room. Ask them when the cookies are being put out on the front desk, they go fast...lol. The lobby was beautiful. It was just two days after Christmeas when we arrived, so the tree was still up in the lobby. Rooms were very clean, no stale smells or anything. Bathroom was clean. We slept in one day and missed room service, so we called down for towels and someone was at our door in literally 5 minutes. We were amazed. Can't say enough good things. We really enjoyed our stay here.

Date of stay: January 2014
  • Trip type: Travelled with friends
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Review collected in partnership with Hampton
2  Thank Demonica B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 January 2014

This luxury hotel features a nice restaurant. Wireless Internet access is complimentary in public areas. There is a 24-hour business center on site. The staff can provide concierge services and tour/ticket assistance. Complimentary breakfast daily, on site bar and food. Outdoor pool but no hot tub. Across from the Convention Center and walking distance to many activities including Bourbon Street. I would stay here again.

Date of stay: July 2013
  • Trip type: Travelled with family
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Thank george33700
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 January 2014

Nice facility, good size room, complimentary breakfast daily, on site bar and food. Outdoor pool but no hot tub. Across from the Convention Center and walking distance to many activities including Bourbon Street.

Room tip: Ask for view of river
Date of stay: January 2014
  • Trip type: Travelled as a couple
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1  Thank Sydor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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