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“Beautiful!!”

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Hampton Inn & Suites Convention Center
Ranked #22 of 162 Hotels in New Orleans
Certificate of Excellence
charlotte
Level Contributor
129 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
“Beautiful!!”
Reviewed 21 January 2014

I must start off by saying we are diamond members so when we asked for an upgrade, we didn't expect such an amazing room. We were placed in a suite with tall ceilings, separate bedroom from the living room and a kitchenette. The hotel was clean, the staff friendly and they always had hot chocolate available. Tip: do not park in the hampton inn parking deck, we parked at the fulton street parking deck for $20 a day and asked for an in and out pass. The walk was less than 10 minutes.

  • Stayed December 2013, travelled as a couple
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Helpful?
Thank educator26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (267)
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English first
Gray, LA
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 19 January 2014

We travel quite a bit and I'm a Hilton honors member because the experience is always so pleasant until we hit this hotel. In town for weekend cheer competition across the street. Booked room so we could take little breaks as the day went on. Started trying to check in around 12:00 but room was not ready so we kept coming back as day progressed. The 3:00 "guarantee" is a joke. Finally I annoyed desk clerk enough that she called housekeeping and we checked in around 4:30. I really wanted to leave at this point. Asked what the deal was she just shrugged her shoulders and said "I don't know" . Then there is no room service. We didn't realize that until that night when competiton was finally over. Went to our room too tired to go any where and realized no room service. Went back out and found a subway. Finally ready to take a nice Jacuzzi bath around 11:00 that night and what a surprise. The Jacuzzi did not work. Called the front desk and she said she could try to send maintenance up . It's after 11:00 now and I just said forget it I'm too tired. Next morning want a waffle and machine breaks before we can even get one. Do I get free night? discount? apology? nope. Nobody even cared. Could not get out of there fast enough. This was worst hotel experience I've ever had. I could go on about the parking too but I'm contacting more people at Hampton. This was ridiculous and someone should be held accountable

Room Tip: Room itself was nice and clean.
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  • Stayed January 2014, travelled on business
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Helpful?
1 Thank Qtrmilecrazy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charlene M, General Manager at Hampton Inn & Suites Convention Center, responded to this review, 22 January 2014
Please accept our sincere apologies for the disappointing service and amenities of your group's recent stay. We know our guests deserve the best and we will use your comments as we continually evolve to best meet and exceed our guests' expectations. We have shared your comments with our team and assure you appropriate steps have been made to correct the issues you encountered with comfort and hospitality. Should you return to our area in the future, we would love to have you back so we may better demonstrate the complete quality stay you expect and deserve. - Charlene Martinez
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n ireland
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 15 January 2014

I stayed in this hotel as a single traveller within a group tour last November. I found the room amenities to be very good, clean and comfortable. The building is a little out of the centre but a short walk from the end of the tram line. The foyer/reception and breakfast area are very attractive and still maintain some of the historical features of the building. Staff were very pleasant and helpful. I am visiting New Orleans again in April and will stay here again.

  • Stayed November 2013, travelled solo
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Helpful?
Thank depurvis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 15 January 2014

This property is very unassuming from the outside. But step inside and step back in time to old New Orleans. All of the updates have been tastefully and carefully done to preserve the feel of this historic building. It is impressive. Our corner room had what looked to be 12' ceilings with enormous windows on two walls, a sitting area, and a kitchenette. It's a couple blocks too far for walking back and forth from the Quarter, but that was no problem. Lots of bang for your buck.

Stayed January 2014, travelled as a couple
Review collected in partnership with Hampton

Helpful?
1 Thank JPaulHouston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ogden, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 January 2014

This is a great place to stay pre cruise. The complimentary breakfast, shuttle service, and all the employees are so very friendly and helpful. It was great! We arrived late at night so did not really walk around or see where we were, but at the end of our cruise stored our luggage, walked to French Quarter, and took a cab to airport from Hampton. Staff is so accommodating… don't hesitate to stay here prior to your cruise out of New Orleans!

  • Stayed January 2014, travelled with family
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Review collected in partnership with Hampton

Helpful?
1 Thank Lora K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacksonville, United States
1 review
Reviewed 14 January 2014

A Hotel with great old time charm and excellent service. Has everything a business traveler needs. Close to the conference center and great dining and very comfortable and quiet. If you are looking for New Orleans old time character, this is the Hotel for you.

  • Stayed January 2014, travelled on business
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Review collected in partnership with Hampton

Helpful?
Thank Douglas G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 12 January 2014

We had a terrible stay here. They didn't tell us about the breakfast room, Locked us out of our room due to a stuff up of theirs, we made a phone call $15, but they didn't ask for our c/c for incidentals, so they locked us out, had the desk staff argue with us virtually calling us liars, and to top it all off they charged us $4. for receiving mail sent to us. The young lady at the desk was very incompetent she should be retrained or better still sacked, I have told this story to a lot of hotel staff across the US, they just couldn't believe it.
Thanks again Hampton I wouldn't stay again.

Room Tip: Just don't stay here
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  • Stayed December 2013, travelled with family
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Helpful?
2 Thank bruce a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charlene M, Manager at Hampton Inn & Suites Convention Center, responded to this review, 13 January 2014
Thank you for taking the time to write a review about your recent stay. I apologize that you experienced difficulties with our front desk staff. Please contact me at your convenience so I can further address your concerns. You can reach me at 504-566-9990 or email martinez@highpointe.com. - Charlene Martinez, Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hampton Inn & Suites Convention Center

Property: Hampton Inn & Suites Convention Center
Address: 1201 Convention Center Boulevard, New Orleans, LA 70130-8904
Phone Number:
Region: United States > Louisiana > New Orleans > Arts District / Warehouse District
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Business Hotel in New Orleans
#12 Best Value Hotel in New Orleans
#13 Romantic Hotel in New Orleans
#26 Family Hotel in New Orleans
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hampton Inn & Suites Convention Center 3*
Number of rooms: 288
Official Description (provided by the hotel):
A restored property housed in a historic landmark building, the Hampton Inn & Suites New Orleans Convention Center provides unique, luxurious accommodations in an ideal location. Set amid the vibrant Arts & Warehouse District, across from the Ernest N. Morial Convention Center, our upscale New Orleans hotel is the perfect home base for business travelers. It's also situated near popular leisure attractions, including Riverwalk Market Place, Louisiana Children's Museum, National World War II Museum, Riverboat Cruises and the Mercedes-Benz Superdome. With spacious, beautifully-appointed rooms, free Wi-Fi, a hot daily breakfast, premium amenities and good, old-fashioned Southern hospitality, our New Orleans Convention Center hotel provides an unforgettable lodging experience in one of the world's most unforgettable destinations. Don't forget to visit our Warehouse Bar, located in the lobby, during your stay. The historic and laid back atmosphere is a great place to unwind after a long day and to gather with friends to enjoy a few cocktails before hitting the town. Not to mention all guest 21+ will receive a buy one, get one free drink coupon at check-in! The Warehouse Bar is open daily from 5-11 pm. ... more   less 
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Also Known As:
Hampton Inn & Hotel New Orleans
Hampton Inn And Suites Convention Center
Hampton Inn New Orleans
New Orleans Hampton Inn

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