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“Horrible place to stay”

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Family Inns New Orleans
Ranked #159 of 166 Hotels in New Orleans
Reviewed 30 December 2013

We spent one night there. Room smelled of smoke, curtains had holes, room was dirty. Sheets were not clean, they were Grey colored. I will never stay here again. Office said it was a safe place. However we did not sleep all night. Attempted armed robbery occurred on the night we stayed there. Very scary place to stay. Would not recommend this place to anyone.

  • Stayed: December 2013, travelled as a couple
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3  Thank Brianj627
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FamilyInnsNOLA, Front Desk at Family Inns New Orleans, responded to this reviewResponded 23 August 2017

We are sorry your stay here at The Family Inns was not enjoyable. We want to fix any and all issues you may have had while staying with us. Also, we are under new management, and we are doing renovations to better the motel. As we try to maitain Hotel Policies, we also want to accommodate the guest in any way we can when similiar situations may arrive. We value you as a guest and would like to get the chance to have you stay with us again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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34 - 40 of 53 reviews

Reviewed 15 August 2013 via mobile

It was the average ho-stroll mo/ho tel. Nothing special. Front desk nice. But I can't really tell you how it looked due to me getting in at 4 and over sleeping the next day. But my cousin did say she saw a roach in her room. Pulled in around 10-11 saw some dudes outside but they weren't thinking bout me. Had a blast New Orleans! See ya in 2 months! Not here though. Lol

1  Thank Teresa W
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
FamilyInnsNOLA, Front Desk at Family Inns New Orleans, responded to this reviewResponded 23 August 2017

We are sorry your stay here at The Family Inns was not enjoyable. We want to fix any and all issues you may have had while staying with us. Also, we are under new management, and we are doing renovations to better the motel. As we try to maitain Hotel Policies, we also want to accommodate the guest in any way we can when similiar situations may arrive. We value you as a guest and would like to get the chance to have you stay with us again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 11 August 2013

somebody had jaculate it on the curtains the air condition made noise all night and they didn't have no tissue I call for room service he told me they wouldn't have no tissue unto 7 in the morning.Morning came I still didn't get it please do not rent from these people a con artist

  • Stayed: August 2013
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3  Thank Lontraill82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FamilyInnsNOLA, Front Desk at Family Inns New Orleans, responded to this reviewResponded 23 August 2017

We are sorry your stay here at The Family Inns was not enjoyable. We want to fix any and all issues you may have had while staying with us. Also, we are under new management, and we are doing renovations to better the motel. As we try to maitain Hotel Policies, we also want to accommodate the guest in any way we can when similiar situations may arrive. We value you as a guest and would like to get the chance to have you stay with us again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 July 2013 via mobile

The room i was in was in serious need of updating. The door didnt shut properly, like it had been kicked in a few times. The tub looked new but had a lot of cig burns. The table in room blocked a/c unit and its location is in the less than desirable part of town. The staff was great. Very friendly and helpful.

  • Stayed: July 2013
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5  Thank Richard W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FamilyInnsNOLA, Front Desk at Family Inns New Orleans, responded to this reviewResponded 23 August 2017

We are sorry your stay here at The Family Inns was not enjoyable. We want to fix any and all issues you may have had while staying with us. Also, we are under new management, and we are doing renovations to better the motel. As we try to maitain Hotel Policies, we also want to accommodate the guest in any way we can when similiar situations may arrive. We value you as a guest and would like to get the chance to have you stay with us again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 March 2013

Always wanted to do the Mardi Gras thing money was tight, went for it anyway. Found this hotel, during Mardi Gras price was right, on the busline straight to downtown, parades Bourbon Street, the French Quarter. Meet some Interesting people from all over. Sunday they had a real good breakfast selection. Slept well felt safe they had a guard walking around, overall me and my roomates agree with the money we saved it saved our Mardi Gras. Staff was realy nice and helpful. We will be back, good stay.

Room Tip: Let them know what you are looking for, they had two hotel in one extended stay and over night.Didn...
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  • Stayed: February 2013, travelled with friends
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4  Thank Sharon r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FamilyInnsNOLA, Front Desk at Family Inns New Orleans, responded to this reviewResponded 23 August 2017

Thank you for being a guest at Family Inns of America, New Orleans. We value your feedback and hope to see you again. We are currently under new management and undergoing renovations to help better serve our customers.

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Reviewed 20 December 2012

Stayed here before wasn't all that thrilled, price was right though, met a lot of tourist from Europe and west coast, had lots of street walkers traffic in area. This time much impressed my room looked almost new, no more street walkers, the breakfast on Sundays is for real, not just juice coffee and a donut..... real food. The tiny black lady at the desk was so nice They even had a security . Rates were the same.... I will be back for the Mardi Gras and the Superbowl.

Room Tip: Sometimes its better staying away from the Quarter, do the crowds on your own terms, especially with...
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  • Stayed: November 2012, travelled on business
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6  Thank james s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FamilyInnsNOLA, Front Desk at Family Inns New Orleans, responded to this reviewResponded 23 August 2017

Thank you for being a guest at Family Inns of America, New Orleans. We value your feedback and look forward to seeing you again. We are currently under new management and undergoing renovations to help better serve our customers.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 April 2012

This place is horrible,caint believe that they have the nerve to rent out a room in such terrible condition.the carpets moldy,the toilet had a black residue,the blanket was old and dusty,the curtains had holes,the sheets were not white,they were light gray,the pillows were flat as pancakes,worst of all,it's infested with bed bugs,I woke up covered in bed bug bites,my legs,toes left arm has multiple bites,ankles,wrist,even one under my butt,I'm so angry and discusted,the owner says that he don't have bed bugs,well I beg to differ,I was damn near eaten alive and I'm pissed about it,please do not go to this hotel if you value your health,totally Nasty!!!:-l

Room Tip: Check out the reviews,spend the extra cash if you have to,ask to see the room before you pay.
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  • Stayed: April 2012, travelled as a couple
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4  Thank Tina t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FamilyInnsNOLA, Front Desk at Family Inns New Orleans, responded to this reviewResponded 23 August 2017

We are sorry your stay here at The Family Inns was not enjoyable. We want to fix any and all issues you may have had while staying with us. Also, we are under new management, and we are doing renovations to better the motel. As we try to maitain Hotel Policies, we also want to accommodate the guest in any way we can when similiar situations may arrive. We value you as a guest and would like to get the chance to have you stay with us again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Family Inns New Orleans

Address: 6303 Chef Menteur Hwy # 10, New Orleans, LA 70126-5128
Region: United States > Louisiana > New Orleans
Amenities:
Free Parking Suites Swimming Pool
Hotel Style:
Ranked #159 of 166 Hotels in New Orleans
Price Range: £44 - £121 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Family Inns New Orleans 2*
Number of rooms: 118
Official Description (provided by the hotel):
Independent property providing affordable, comfortable accommodations. We're not glitzy, but the beds are warm. ... more   less 
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