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“The worst hotel I have ever stayed at in my life”
Review of Empress Hotel

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Empress Hotel
Ranked #147 of 166 Hotels in New Orleans
Reviewed 11 May 2005

Booked a room here for my mom and myself through one of the well-known discount websites. No pictures of the hotel on this site, but I figured the hotel must be okay if it was advertised on this site. I couldn't have been more wrong. When we got there I just wanted to go home. I realized why that was the only hotel I could find that had availability. The parking is free - I guess they feel too bad about the location of the hotel, which is in the worst neighborhood in the city, to charge you for it. Our room was about as big as a closet. One small bed - said to be a double but I had doubts. There was no closet or hangers. Once we had our suitcases in the room there wasn't any room to move around, despite the fact that the small bed was pushed up against the wall. Our bedding was old and smelly and the bedspread had cigarette holes all over it. The bathroom was beyond filthy - I would have felt cleaner taking a bath at the sink at a public restroom. The door had a tiny, flimsy lock on it. The hallway smelled like sewerage - like a toilet had backed up - and the smell got worse every day. The tiny window in our room that had bars on it and didn't open overlooked what must have been a garden years ago. The TV had two channels, no cable, no remote. No radio in the room. I felt like I was in jail. Usually when I go to New Orleans I've had such a busy and tiring day that I can't wait to get back to my hotel room at night to rest, but this particular stay I just wanted to stay away. Do yourself a favor and sleep in your car if you have to.

  • Stayed: March 2003
    • Value
    • Rooms
    • Cleanliness
    • Service
89  Thank frenchqtrchef
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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217 - 223 of 265 reviews

A TripAdvisor Member
Valparaiso, Florida
175
Reviewed 2 May 2005

No clock, no phone, no closet, no clothes rod, no glasses, no cable, no carpet, broken shower rod, grimy floors, thin rough towels which the maid only remembered to replace half the time, old stained sheets that are not changed each morning, clogged shower, dirty old toilet, no fan, no openable windows, old musty airconditioner. Gross.

Nice staff.

Probably impossible to cancel reservations and get your money back as the rules regarding refunds seem to mysteriously change.

Only plus: rooms will make you feel so upset and sick that you'll spend all your time exploring the French Quarter and no time in your room.

75  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Florida
160
Reviewed 20 April 2005

The hotel looked creepy and is located in a delapitated block. Our reservation was made directly by phone and a confirmation was faxed back. Upon arriving and paying the airport shuttle fare, there were no ROOMs available. The man at the desk was unprofessional and unhelpful inspite of the fact that he was in the wrong. Here we were 2 women visiting NO for the first time , left stranded. Luckily we pulled our resources and found another hotel for the same a bit further from the French quarter for the same rate. I would not recommend this scroungy looking place to anyone.

  • Stayed: April 2005
    • Cleanliness
    • Service
60  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
madison wisconsin
180
Reviewed 17 April 2005

I ended up staying here because it was cheap - let me warn you it is not worth it if you value your life and your health . we are not the hilton type but rest assured i have never stayed at a place like this - it is really gross. It is so filthy i can not tell you - hairs, bugs , and centipedes . do not sleep on the sheets , i am sure they are contaminated with something . bring a tweezers to strip the bed and your own towels and linens . the carpet looks like it is a hundred years old - the neighborhood is dangerous . the staff was fairly friendly but refused to let us leave without paying for the first nights stay . most people rent it by the week or month . this place is no hotel , it is a flophouse for the lowest members of society . you can find another place that is not that much more really, we did . our cab driver told us it is the grossest place in the city .
people who say this place is clean are out of their minds - stay away !!!!

  • Stayed: May 2004
    • Rooms
    • Cleanliness
    • Service
80  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
chicago
111
Reviewed 20 March 2005

Room is small, dirty and it stinks. The bed is the worst. Springs came out from underneath. Definitely won't stay there next time.

  • Stayed: March 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
11  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 March 2005

If u want to book the hotel by yourself by calling the hotel directly? Forget it! You will get nothing after a 1-week reservaiton process and even u already give the credit card authoration! The worst thing is you dont even know whether u have ur reservation confirmed because they will ask u to call back again and again and dont tell u anything for 5 days!!!

3  Thank Zoe W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 February 2005

I booked this hotel months ago in a bit of a rush, afraid that we wouldn’t find anything else during the Mardi Gras period.

After booking a non-refundable 7 nights at the hotel I found this website and was absolutely horrified and worried sick for months about the type of hotel we would be staying at. The taxi driver didn’t help; on the way from the airport (approx. 20 minutes) he told us that it was the worst hotel in NO, in the ‘black’ neighbourhood, full of crack heads and prostitutes.

However, as mentioned before in other reviews, the staff is super, friendly, helpful and kind. The reception area was clean and so was our room. The laminate flooring was clean, the bed sheets looked and smelled clean. The bathroom is very small but everything was working fine; the temperature of the water is changing sometimes. The TV was not so good; it showed about 6 channels of which only 2 were just about watchable. No wardrobes, hangers or hooks to hang anything up on. No room in the bathroom either to store any items. Tiny window that looks out on a dilapidated building and neglected garden.

We never felt threatened though, after dark we ensured taking a taxi back, which we would have done anyway regardless of where we stayed.
I agree with other reviewers, this hotel is acceptable for a short stay; we changed hotels after 4 nights as we were in dire need of a bit of luxury.

But there is plenty to do in NO from early morning till late at night and despite the hotel we had a wonderful time sampling the local traditional food, enjoying the Mardi Gras and mingling with the locals; we will be back, just not at the Empress Hotel.

7  Thank MWheatley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Empress Hotel

Address: 1317 Ursulines Ave, New Orleans, LA 70116-2309
Region: United States > Louisiana > New Orleans > Treme
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #147 of 166 Hotels in New Orleans
Price Range: £60 - £82 (Based on Average Rates for a Standard Room)
Hotel Class:1 star — Empress Hotel 1*
Number of rooms: 36
Reservation Options:
TripAdvisor is proud to partner with Booking.com, HostelWorld, Travel Republic (UK), TripOnline SA, Ebookers, Evoline ltd, HotelsClick, 5viajes2012 S.L. and Cancelon so you can book your Empress Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Empress Hotel New Orleans
Empress New Orleans

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