We celebrated a very special surprise 50th birthday for my husband with a trip to the French Quarter in New Orleans Thanksgiving weekend. Family and close friends joined us and I selected this hotel for everyone. The hotel is in a great location...a few blocks from the noise and craziness of Bourbon Street but close enough so that we did not have to take taxis! No help with baggage as we arrived at the hotel. If I had not known that check in was on the second floor, we would have been confused. The room was as expected, typical of Courtyards, which was great. But the front desk staff was unfriendly and unhelpful. They did not greet us in a positive manner. They acted like we were interrupting them when we tried to check in. Later when we asked for advice on directions, they could not help us. When we checked out, their service was worse...and a manager was standing there. Now it was a busy weekend. However, I was really disappointed that I did not get the usual higher level of service that I am used to at Marriott properties. I travel at least once or twice a month and have been choosing to stay at the Marriott properties due to their service.
- Official Description (provided by the hotel):
- Quality service and comfort come together at Courtyard New Orleans Downtown Near the French Quarter. Nested in the heart of the city, our hotel is within walking distance of popular attractions including Jackson Square and Bourbon Street. With a St. Charles Streetcar stop right outside our doors, we make it easy to access renowned sights including Audubon Nature Institute, home to a widely popular zoo and aquarium. Feel immersed in the city with the locally inspired decor featured in all rooms and suites. Complimentary Wi-Fi and flat-panel TVs help you feel at home in The Big Easy. A scenic backdrop and private balcony are available in select accommodations. Visit The Bistro for breakfast and energizing Starbucks® drinks, then stop by in the evening for dinner and handcrafted cocktails. During downtime, work out in our fitness center. Jazz up travel plans and discover Cajun culture while at Courtyard New Orleans Downtown Near the French Quarter. ... more less
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- Also Known As:
- Courtyard New Orleans St. Charles Hotel New Orleans
- New Orleans Courtyard