Just spent 5 days/4 nites at the W French Quarter. Hotel is ideally situated in the FQ, close to everything and a gorgeous property. Remodel is great and very trendy. . . Overall, the stay had highs and lows. Front desk staff was spotty, the use of the MDX was good and now they are taking reservations like every other W hotel. So Bou is awesome and the bartenders and servers were wonderful. . . So, it is not like I hated my stay there. . .it just wasn't up to par of a W hotel experience.
Main issue that I have has to do with the support staff - Our room was never really made up properly. The bathroom was not properly cleaned for the entire 5 days I stayed, normally they will move your items and wipe down the counter, add kleenex if you need it, leave towels, give you more soap and shampoo. . you know. . .normal stuff. This was not the case, even to point that the last day we had no tissues, 1 towel and no soap or shampoo after the room was serviced. When I asked the front desk for more, they didn't send anything up. . . .
ALSO, they were having problems with the hot water, so I had luke warm - at best - showers the entire trip. Now, I understand there can be issues in infrastructure but you let your guests know about it. . .leave a note on the bed apologizing and let them know when it will be fixed. What I got was, "We know and hope to get it fixed."
Overall, the hotel is a great place to stay and I would consider staying there again. . . Just need to work on the service.
- Official Description (provided by the hotel):
- W New Orleans French Quarter is adjacent to historic Jackson Square and boutique shops, and is a short walk from galleries, the Riverwalk and Harrah's casino. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Agoda, Travel Republic (UK), Odigeo, Hotels.com, TripOnline SA, Ebookers, HotelsClick, getaroom.com, Cancelon, Evoline ltd, 5viajes2012 S.L. and HotelQuickly so you can book your W New Orleans - French Quarter reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- w New Orleans - French Quarter Hotel New Orleans
- w Hotel New Orleans