I had a super early flight into New Orleans so when I wasn't able to check into my room at 10AM I wasn't too surprised. That said, I find it hard to believe every room at this hotel was booked on a Thursday night, leading to my Friday night reservation. It was a standard answer and procedure, which I understand, but have stayed in other New Orleans hotels which allowed me in early, so I'll keep that in mind for future visiting.
The hotel is laid out very interestingly. You walk in from St. Charles into the lobby. On each side of the lobby there is a circle driveway that leads to the parking lot. It's kind of hard to explain, but imagine a horseshoe with the lobby in the middle and behind the circle you have the rooms. There's one or two historic looking houses/buildings converted into rooms, then more of a traditional hotel behind that. We were in the converted older style building. Our room, unsurprisingly, was very small (located on the second floor in the corner). I expect rooms in New Orleans and other cities to be small so it wasn't a huge deal. I did, however, look in the windows of some other rooms (in the same building) and they were quite large(r). I probably got shafted because I booked through Orbitz and got a super (low) rate....just a guess...
The carpeting in the room looked to be fairly new and the bedding was comfortable and clean. (Just an FYI, they do charge a deposit to your credit card for damages based on your length of stay.) Hopefully I won't get dinged for the bathroom door that was hanging off the hinges (you had to pick up the door and push in the hinge to get it to close.) The shower was clean enough but there was some sort of a black discoloration above the shower (guessing some sort of mold.) One of the main issues we had with our room was that there was NO cold water...zero. Imagine being in New Orleans in August...cold water would come in handy. Turn the cold side of the sink...all warm...turn the shower...lukewarm. Terrible. The AC did work fairly well though, would be hard not to be able to cool such a small room. The front desk staff was okay, not very outgoing or helpful.
I didn't try the pool, but I heard some other guests talking about how it was out of order. There was also breakfast served daily but I didn't get to check that out. One final drawback is the location. It's a great location for catching the street car (just across the street) and a 5-7 minute ride to the Quarter but its around several fast food restaurants which leads to some less than spectacular interactions.
I'm not going to return to this hotel. Just not worth the risk when there are comparable hotels at very comparable rates in the city. If you get a super rate and are in town for a short stay you'll be fine. I'm sure you've stayed in worse, I have.
- Official Description (provided by the hotel):
- The Quality Inn & Suites™ Maison St. Charles is conveniently located on St. Charles Avenue, near the French Quarter and the central business district. The St. Charles Streetcar, the oldest continuously operating streetcar line in the world, runs right at the hotel's front door. This New Orleans, LA hotel is close to popular attractions, including the Audubon Aquarium of the Americas, the Audubon Zoo, Mississippi River Cruises, the Louisiana Superdome and the University of New Orleans.The hotel has just completed an extensive remodeling of the grounds and guest rooms, including 32-inch flat-screen televisions, painted walls instead of wallpaper, new carpet and new vanities that rival those of higher priced hotels.The Unofficial Guide to New Orleans (Macmillan Travel) named this hotel the Best Accommodation Deal in New Orleans.Hotel amenities include free continental breakfast, free local calls, free in-room coffee, free The Wall Street Journal, free in-room premium movies and delicious free coffee, juice and pastries. Be sure to take advantage of the outdoor pool with hot tub and poolside cabana.This New Orleans, LA hotel provides business travelers with conveniences like wireless high-speed Internet and access to fax services. Meeting and banquet space is available to accommodate most events and business functions.The guest rooms are located in buildings that surround patios with tropical flowers, plants and trees. Five of the hotel's buildings are listed as historically significant by the United States Department of the Interior. Select rooms come equipped with refrigerators and microwaves.Whether traveling to New Orleans, Louisiana for business or pleasure, the Quality Inn & Suites Maison St. Charles provides friendly customer service, unique accommodations and affordable rates to every guest. Come enjoy this hidden gem in the heart of it all. ... more less
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- Also Known As:
- Maison St. Charles Hotel New Orleans
- Quality Inn New Orleans