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“If you must stay here, request a ground floor room”

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Maison St. Charles Hotel and Suites
Ranked #117 of 162 Hotels in New Orleans
New York City, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“If you must stay here, request a ground floor room”
Reviewed 4 February 2014

Except for the courtesy of the front desk clerks, this property was very disappointing and actually gross in some key areas. If I had not gotten a relatively fair deal on Expedia, which was still too much, I would have heartily complained and checked out if no better accommodations could have been made. The pictures and explanation of services are very deceiving. The room was old, the carpeting dirty (not stained, like there was dirt on it) and the bathroom, especially the tub shower and overall condition was simply unacceptable. There are so many better options in New Orleans so take a chance somewhere else!

Room Tip: If you must stay here, choose a ground floor room or one serviced by an elevator. There are many ro...
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  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bainfam5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bret C, Front Office Manager at Maison St. Charles Hotel and Suites, responded to this review, 28 August 2015
Thank You! We really appreciate you taking the time to provide us with your thoughts. We are very sorry your stay was not favorable. We hope you’ll give us another chance to demonstrate everything we have to offer, as well as, the renovations we have made.
Thank You Again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,006 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (201)
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ohio
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 27 January 2014

Our room was old. The maid would want to clean the room early and would knock at the door before 9am and I said come back later and the maid would knock again and again! We got up at 3am for our flight to New Orleans and the maid was always knock and get us up. We stayed 4 nights and paid $179 a night. I would THINK we could sleep without the maid knock each morning to wake up, but no!

I would not stay here again.

Stayed December 2013, travelled on business
Helpful?
1 Thank deadlymantis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bret C, Front Office Manager at Maison St. Charles Hotel and Suites, responded to this review, 28 August 2015
Thank You! We appreciate you taking the time to offer your thoughts with us. We are glad you were able to enjoy everything we have to offer on our historical property. We will work with the Housekeeping Department on letting our guest sleep in. We look forward to seeing you again on your next visit to our wonderful city.
Thank You Again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
The Woodlands, Texas
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 22 January 2014

My boyfriend and I stayed at this hotel for 2 days. The location is perfect. The streetcar runs right in front of the hotel and can take you to almost anywhere. We were literally minutes from the French Quarter and the Garden District. Also tons of local food/store places. Gym is located across the street though.

The staff was great and super helpful by pointing us in the right direction for everything. The rooms were very nice and appeared very clean. Comes with fridge and microwave. The continental breakfast was also pretty good. Would definitely stay here again!

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Lecia819
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bret C, General Manager at Maison St. Charles Hotel and Suites, responded to this review, 14 May 2014
We would like to thank you for feedback. Our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
North Miami
Level Contributor
132 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
Reviewed 22 January 2014

Stayed here for couple of night this past weekend. Prepaid through http://Bookit.com for $150 a night (Friday & Sat). Pretty good bargain considering this hotel is centrally located on St Charles and about 5 min from the Quarter. The online pictures were decent so I took a chance and didn't bother looking for alternative.

Positives:
1) On St Charles strip walking distance to several local restaurants and bars.
2) Convenient trolley stop right across the street.
3) Noticed guest parking sign so I'm assuming there was free parking. I had no car rental so didn't ask. There are plenty of street parking as well.
4) Gorgeous lobby reception. Very friendly staff. I was checked in swiftly.
5) King Room #244 was very spacious. High ceilings. Old world decor. Liked the chandeliers.
6) Room had all standard amenities including Fridge and Micro, separate sitting area, coffee table and writing desk.
7) Free WiFi had surprisingly strong reception and fast connection.

Negatives:
1) Furniture were pretty beat up. Old World doesn't have to be banged up OLD
2) Bathroom was very dated but everything worked. Ceiling vent was unscrewed from one side so looked like it was about to fall.
3) Towels were so overwashed. They were stiff and rough!
3) All drapes were not hung properly so it was impossible to completely close to block the annoying street light shining towards the window and sunshine in the morning.
4) Although the sheets were laundry fresh, the bed itself was uncomfortable. I felt the springs and middle dip which common with old mattresses.
5) Door had gaps so cold air was getting into the room but the A/C provided enough heat through the night.
6) The most annoying part were the squeaky floors in the living area and constant vibration from the air ducts coming from the room below me? So weird....

I know I could have asked to be switched to another room but I really wasn't planning to stay indoors during my stay. My room was in the 2 story older "wood" building and noticed there were also newer 4 story concrete ones in the premises...maybe these had newer rooms? The price point didn't break the bank but I might not consider staying here again unless they renovate ALL rooms. See my pics.

Room Tip: Ask for room in one of the new concrete buildings. It may have newer rooms.
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  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Angelo R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bret C, Front Office Manager at Maison St. Charles Hotel and Suites, responded to this review, 28 August 2015
Thank You! We appreciate you taking the time to offer your thoughts with us. We are glad you were able to enjoy everything we have to offer on our historical property. We will work with the Housekeeping Department to resolve those issues you encountered. We hope that you'll give us another chance to provide you with the renovations made.
Thank You Again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Alphen aan den Rijn, The Netherlands
Level Contributor
212 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed 21 January 2014

At time of making reservations I thought to go to a nice hotel at a reasonable price. It turned out a noisy Quality Inn, just presenting itself as special, because it is situated on St. Charles avenue. Apart from the fact that the receptionist tried to give a smaller room then we reserved with just one Queen bed (we reserved and paid for 2 Queen beds) the envorinment was lousy. Especially during night time, the hotel is more a motel, all rooms lead to an outside concours, guests do not behave and there is no control from hotel employees. Moreover for the money we paid and the advertisement is mind that we could expect a warm breakfast the serving was lousy, plastic more like a $ 30 place then a $130 hotelroom with breakfast we paid for. Advice: avoid this place also frequented by youngster, who are allowed with 4 in one room and party with liqueur the whole night.

Room Tip: try room on the topfloor
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  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mountainst
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bret C, Front Office Manager at Maison St. Charles Hotel and Suites, responded to this review, 28 August 2015
Thank You! We really appreciate you taking the time to provide us with your thoughts. We are very sorry your stay was not favorable. We hope you’ll give us another chance to demonstrate everything we have to offer, as well as, the renovations we have made.
Thank You Again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Saint Louis, Missouri
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 20 January 2014

Our room was #130 ...first floor by the pool....king size bed and very large with a microwave and fridge. The breakfast was awesome with waffles and eggs and sausage every day. The staff was always friendly and helpful.

Room Tip: Our room #130 was great!
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  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank marythurman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bret C, General Manager at Maison St. Charles Hotel and Suites, responded to this review, 14 May 2014
Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. We are looking forward to your next visit to New Orleans.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Akron, Ohio
Level Contributor
40 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 11 January 2014

This is a quaint motel located just south of US 90 in the Garden District of the Big Easy. Beautiful gardens, pool, and rooms are nicely furnished. Staff is friendly and helpful. If you're staying with a car, parking is available at $17 per day or free if you're an AAA member (so if staying more than 3 days, buy a membership before arriving). The St Charles streetcar is outside the front door and the French quarter is about one mile.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank grafwick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bret C, Front Office Manager at Maison St. Charles Hotel and Suites, responded to this review, 28 August 2015
Thank You! We appreciate you taking the time to offer your thoughts with us. We are glad you were able to enjoy everything have to offer on our historical property. We look forward to seeing you again on your next visit to our wonderful city.
Thank You Again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Maison St. Charles Hotel and Suites

Property: Maison St. Charles Hotel and Suites
Address: 1319 Saint Charles Ave, New Orleans, LA 70130-4335 (Formerly Quality Inn & Suites Maison St. Charles)
Phone Number:
Region: United States > Louisiana > New Orleans
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #117 of 162 Hotels in New Orleans
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Maison St. Charles Hotel and Suites 2.5*
Number of rooms: 130
Official Description (provided by the hotel):
The Quality Inn & Suites™ Maison St. Charles is conveniently located on St. Charles Avenue, near the French Quarter and the central business district. The St. Charles Streetcar, the oldest continuously operating streetcar line in the world, runs right at the hotel's front door. This New Orleans, LA hotel is close to popular attractions, including the Audubon Aquarium of the Americas, the Audubon Zoo, Mississippi River Cruises, the Louisiana Superdome and the University of New Orleans.The hotel has just completed an extensive remodeling of the grounds and guest rooms, including 32-inch flat-screen televisions, painted walls instead of wallpaper, new carpet and new vanities that rival those of higher priced hotels.The Unofficial Guide to New Orleans (Macmillan Travel) named this hotel the Best Accommodation Deal in New Orleans.Hotel amenities include free continental breakfast, free local calls, free in-room coffee, free The Wall Street Journal, free in-room premium movies and delicious free coffee, juice and pastries. Be sure to take advantage of the outdoor pool with hot tub and poolside cabana.This New Orleans, LA hotel provides business travelers with conveniences like wireless high-speed Internet and access to fax services. Meeting and banquet space is available to accommodate most events and business functions.The guest rooms are located in buildings that surround patios with tropical flowers, plants and trees. Five of the hotel's buildings are listed as historically significant by the United States Department of the Interior. Select rooms come equipped with refrigerators and microwaves.Whether traveling to New Orleans, Louisiana for business or pleasure, the Quality Inn & Suites Maison St. Charles provides friendly customer service, unique accommodations and affordable rates to every guest. Come enjoy this hidden gem in the heart of it all. ... more   less 
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Also Known As:
Maison St. Charles Hotel New Orleans
Quality Inn New Orleans

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