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“Two bedroom two bath suite $199”

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Maison St. Charles Hotel and Suites
Ranked #117 of 161 Hotels in New Orleans
Alexandria, Louisiana
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Two bedroom two bath suite $199”
5 of 5 bubbles Reviewed 16 February 2014 via mobile

Omg so a friend and I came for All Star weekend on a last minute whim. I booked a dbl room on Trip Advisor 2 days before for an exceptional price of $199. So we check in only to be surprised that we have a building to ourself. Wow! Two bedroom two bath suite. They really looked out for us. I will stay again definitely.

Stayed February 2014, travelled with friends
Helpful?
Thank Louisianamrs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bret C, General Manager at Maison St. Charles Hotel and Suites, responded to this review, 14 May 2014
On behalf of our entire team, I would like to thank you for exceeding your expectations. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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999 reviews from our community

Traveller rating
    287
    338
    196
    106
    72
See reviews for
273
318
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69
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (200)
Date | Rating
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English first
KCMO
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 14 February 2014

While the property itself could use some maintenance, the one redeeming quality was the staff. No request was too small and they were very friendly and responsive. The hotel itself was fully booked by our group of Vanners (Council of Councils) and we can be very demanding...lol.

  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PaulKcmo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bret C, Manager at Maison St. Charles Hotel and Suites, responded to this review, 27 February 2014
Thank you for you comments! We are undergoing updates to the property that I believe will impress! We have passed along your feedback to the staff to ensure they keep up the great customer service. Thanks again and hope to see you the next time you are in New Orleans.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Asheville, North Carolina
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 bubbles Reviewed 12 February 2014 via mobile

So old and dirty we wouldn't even stay- they could could at least put some fresh paint around the doors and stair railing. Carpets looked dirty, no way I would have walked on them without shoes. Looked run down and out dated. Disappointing. I have to say they nicely did not charge us when we explained why we did not want to stay. I think you get what you pay for.

Stayed February 2014, travelled as a couple
Helpful?
1 Thank Wanda R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bret C, Manager at Maison St. Charles Hotel and Suites, responded to this review, 27 February 2014
We apologize for your experience and appreciate you letting us know where we can improve. We do hope you will take a tour of the hotel once we are finished with the updates currently in progress. Again, we are sorry that you were not satisfied with the accommodations.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these New Orleans hotels

Houston, Texas
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 12 February 2014

From its French-Quarter inspired courtyards to its in-room amenities, Maison St. Charles is a great place to spend your time in New Orleans. The trolley car stop is on the corner, so your ride to Canal Street is fun and scenic. Its located within walking distance from the World War II Museum, which has become a must-see site for first-time visitors to New Orleans. ( DON'T MISS the "Beyond All Boundaries" movie! Our grandson was mouth-open thrilled!) We especially enjoyed meeting Louie at the restaurant/bar located in the lobby. The best margarita we EVER had was right there, made from fresh ingredients! The hot tub was fun for our grandson because the pool was very cold in this unusually cold February. The complimentary breakfast was ample (lots of variety), and typical motel fare (powdered eggs, pre-fab sausage), but the coffee was better than most and again, the ambiance was perfect. The breakfast time was a bit short - it ended at 9:30 a.m. I'm not a high maintenance traveler, but I think most would give this hotel at 5-star review too.

Room Tip: I prefer the ground floor opening into a lovely courtyard.
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  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sharon k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bret C, General Manager at Maison St. Charles Hotel and Suites, responded to this review, 14 May 2014
Thank you for you comments! We have passed along your feedback to the staff to ensure they keep up the great customer service. Thanks again and hope to see you the next time you are in New Orleans.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 4 February 2014

Except for the courtesy of the front desk clerks, this property was very disappointing and actually gross in some key areas. If I had not gotten a relatively fair deal on Expedia, which was still too much, I would have heartily complained and checked out if no better accommodations could have been made. The pictures and explanation of services are very deceiving. The room was old, the carpeting dirty (not stained, like there was dirt on it) and the bathroom, especially the tub shower and overall condition was simply unacceptable. There are so many better options in New Orleans so take a chance somewhere else!

Room Tip: If you must stay here, choose a ground floor room or one serviced by an elevator. There are many ro...
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  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bainfam5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bret C, Front Office Manager at Maison St. Charles Hotel and Suites, responded to this review, 28 August 2015
Thank You! We really appreciate you taking the time to provide us with your thoughts. We are very sorry your stay was not favorable. We hope you’ll give us another chance to demonstrate everything we have to offer, as well as, the renovations we have made.
Thank You Again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
ohio
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 bubbles Reviewed 27 January 2014

Our room was old. The maid would want to clean the room early and would knock at the door before 9am and I said come back later and the maid would knock again and again! We got up at 3am for our flight to New Orleans and the maid was always knock and get us up. We stayed 4 nights and paid $179 a night. I would THINK we could sleep without the maid knock each morning to wake up, but no!

I would not stay here again.

Stayed December 2013, travelled on business
Helpful?
1 Thank deadlymantis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bret C, Front Office Manager at Maison St. Charles Hotel and Suites, responded to this review, 28 August 2015
Thank You! We appreciate you taking the time to offer your thoughts with us. We are glad you were able to enjoy everything we have to offer on our historical property. We will work with the Housekeeping Department on letting our guest sleep in. We look forward to seeing you again on your next visit to our wonderful city.
Thank You Again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
The Woodlands, Texas
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 22 January 2014

My boyfriend and I stayed at this hotel for 2 days. The location is perfect. The streetcar runs right in front of the hotel and can take you to almost anywhere. We were literally minutes from the French Quarter and the Garden District. Also tons of local food/store places. Gym is located across the street though.

The staff was great and super helpful by pointing us in the right direction for everything. The rooms were very nice and appeared very clean. Comes with fridge and microwave. The continental breakfast was also pretty good. Would definitely stay here again!

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Lecia819
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bret C, General Manager at Maison St. Charles Hotel and Suites, responded to this review, 14 May 2014
We would like to thank you for feedback. Our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Maison St. Charles Hotel and Suites

Property: Maison St. Charles Hotel and Suites
Address: 1319 Saint Charles Ave, New Orleans, LA 70130-4335 (Formerly Quality Inn & Suites Maison St. Charles)
Phone Number:
Region: United States > Louisiana > New Orleans
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #117 of 161 Hotels in New Orleans
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Maison St. Charles Hotel and Suites 2.5*
Number of rooms: 130
Official Description (provided by the hotel):
The Quality Inn & Suites™ Maison St. Charles is conveniently located on St. Charles Avenue, near the French Quarter and the central business district. The St. Charles Streetcar, the oldest continuously operating streetcar line in the world, runs right at the hotel's front door. This New Orleans, LA hotel is close to popular attractions, including the Audubon Aquarium of the Americas, the Audubon Zoo, Mississippi River Cruises, the Louisiana Superdome and the University of New Orleans.The hotel has just completed an extensive remodeling of the grounds and guest rooms, including 32-inch flat-screen televisions, painted walls instead of wallpaper, new carpet and new vanities that rival those of higher priced hotels.The Unofficial Guide to New Orleans (Macmillan Travel) named this hotel the Best Accommodation Deal in New Orleans.Hotel amenities include free continental breakfast, free local calls, free in-room coffee, free The Wall Street Journal, free in-room premium movies and delicious free coffee, juice and pastries. Be sure to take advantage of the outdoor pool with hot tub and poolside cabana.This New Orleans, LA hotel provides business travelers with conveniences like wireless high-speed Internet and access to fax services. Meeting and banquet space is available to accommodate most events and business functions.The guest rooms are located in buildings that surround patios with tropical flowers, plants and trees. Five of the hotel's buildings are listed as historically significant by the United States Department of the Interior. Select rooms come equipped with refrigerators and microwaves.Whether traveling to New Orleans, Louisiana for business or pleasure, the Quality Inn & Suites Maison St. Charles provides friendly customer service, unique accommodations and affordable rates to every guest. Come enjoy this hidden gem in the heart of it all. ... more   less 
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Also Known As:
Maison St. Charles Hotel New Orleans
Quality Inn New Orleans

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