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“Close to everything!”

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Maison St. Charles Hotel and Suites
Ranked #118 of 164 Hotels in New Orleans
Santa Rosa, California
Level 4 Contributor
39 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Close to everything!”
Reviewed 30 May 2014

Very good hotel, clean, efficient and close to Lower Garden and downtown. This "chain" hotel has a lot of southern charm, and the front desk staff was exceptional, they helped us with an unexpected room change quickly and pleasantly.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Stacey T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bret C, Front Office Manager at Maison St. Charles Hotel and Suites, responded to this review, 28 August 2015
Thank You! We appreciate you taking the time to offer your thoughts with us. We are glad you were able to enjoy everything we have to offer on our historical property. We will share your positive feedback with the Front Desk Agents that made your stay pleasurable. We look forward to seeing you again on your next visit to our wonderful city.
Thank You Again!
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1,025 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (206)
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Baltimore, Maryland
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 30 May 2014

We have stayed at this property a few times while our son has been in college. The rates are pretty good (they swing widely in New Orleans depending on what's going on in town, so beware), the property is acceptable (for us) and we like the location.

For those expecting a truly immaculate facility, this is not your place. At first glance it looks rather pretty but the heat, humidity and rain take quite a toll on buildings like this. There are some rotting pieces of wood here and there. In some place the paint is peeling (almost always outdoors). The breakfast is ok, though the eggs seem like they came from artificial chickens.

On the plus side the staff has always been helpful and friendly, there is a lovely patio area to sit/hang out. The rooms are clean and comfortable. This is not a luxury place, but remember in New Orleans you'll rarely be in room except to crash at the end of a fun-filled day when your biggest concern is a nice bed. This place will give you that.

And the location is super, right on the St. Charles streetcar line. It will be even more convenient when they finish some of that track maintenance.

Finally it's $17 a night to park in the gated lot. (free if you're AAA). It's possible to park for free on a side street (Thalia). It looks safe and I've been tempted, but never tried it.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank tuprof_bill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bret C, Front Office Manager at Maison St. Charles Hotel and Suites, responded to this review, 28 August 2015
Thank You! We appreciate you taking the time to offer your thoughts with us. We are glad you were able to enjoy everything we have to offer on our historical property. We look forward to seeing you again on your next visit to our wonderful city.
Thank You Again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 29 May 2014

Visiting New Orleans last week, we stayed at the Quality Inn on St. Charles Street, being members of the Choice Hotel network.

It was very nice, even better than we expected. The office staff was helpful and kind. The room was clean and spacious. The breakfast served was quality and had variety. The location was very convenient, next to the St. Charles tram line, in the nice Garden District and near...but not too near...the French Quarter. And it was not expensive.

What was there not to like? We have already recommended it to family and friends, and look forward to staying there on our next visit to the Crescent City.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hal P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bret C, General Manager at Maison St. Charles Hotel and Suites, responded to this review, 18 June 2014
Thank you for taking time to review our hotel. Your kind words are truly appreciated. Our staff will also be delighted to learn that you enjoyed their service and your stay. Thank you for staying at the Maison St. Charles We look forward to your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jackson, Mississippi
Level 4 Contributor
38 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 29 May 2014

Love the location of this hotel, which is directly across from Emeril's Delmonico's (a favorite restaurant) and just down from The Irish House (another wonderful place to eat). We had a short walk to the museums. The streetcar stops directly in front of the hotel, which is so convenient. I also love the architecture, landscaping and New Orleans atmosphere that this hotel has. There was a refrigerator in the room, and it was very quiet at night. There was also a very nice swimming pool and hot tub at this hotel. It is an older hotel, but it is clean and the staff is very friendly. The continental breakfast is complimentary, but doesn't provide a wide variety of food. There was a gap under the door to our room, and we had to put a towel there to keep insects from getting into the room. Other than that, we were very pleased with our stay there, and we will probably stay there again.

Room Tip: We were in the back area closer to Carondelet Street
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lhc2266
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bret C, Front Office Manager at Maison St. Charles Hotel and Suites, responded to this review, 28 August 2015
Thank You! We appreciate you taking the time to offer your thoughts with us. We are glad you were able to enjoy everything we have to offer on our historical property and we look forward to you witnessing the new renovations made. We look forward to seeing you again on your next visit to our wonderful city.
Thank You Again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kent, Ohio
Level 4 Contributor
35 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 12 May 2014

We stayed at this hotel in early April while attending Wrestlemania 30 in New Orleans. This hotel was a big surprise. We originally booked it because it was one of the cheaper ones that we could find close to downtown. We were surprised at how much we liked this hotel. It was only a fifteen minute walk to the Superdome and the New Orleans arena. It is within walking distance to Bourban Street and the French Quarter. There are a few taverns located within a short walk that are open all night long. The location is great.

The hotel has decent wifi, parking on site in a gated lot at an extra charge. The rooms are pretty clean and well supplied with towels and the standard hotel amenities. The breakfast was typical hotel breakfast with a nice selection. Where this hotel shines is how beautiful the grounds are. The hotel is in an older building and has that charm that you hope to find in a hotel located in New Orleans.

If I travel to New Orleans I will definitely consider staying at this hotel again.

  • Stayed April 2014, travelled with friends
    • Value
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Helpful?
4 Thank unklestinky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bret C, Manager at Maison St. Charles Hotel and Suites, responded to this review, 14 May 2014
Thank you for leaving us feedback on the hotel! We truly appreciate the comments and are excited to hear that you enjoyed your stay with us. Please do contact us the next time you are in New Orleans!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Beaverton, Oregon
Level 5 Contributor
84 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 8 May 2014

Great location, pool and patio and assorted old buildings make this a feast for the eyes. However, many small things could make this hotel much more pleasant.

The rooms are large enough to hold a 2nd chair and even a second nightstand. Since there were two us..... The little refrigerator was unplugged and the floor around it was all wet from its defrosting when we arrived. I am happy to save on towel washing (we were there 3 nights), but there was NO PLACE at all to hang the towels, no towel bars, not even a shower curtain rod. There was no shower curtain and water got everywhere in the adjoining bathroom.

Worst of all: we broke a glass on the brick pavers of the patio when we first arrived and immediately started to clean it up, but the nearby patio attendant saw us and stopped us, insisting that she would take care of it. But she never did; in the 4 days we were there, it was never swept. Not having access to a broom or brush, we continued to pick up glass as we spotted it, and thus were very aware of this failing,

In addition they had a terrible time with all the reservations (3 rooms for our family, part of a much larger wedding party) though in the end they gave us the best of the various prices quoted over the 8 month period. I would stay there again, but only if I was confident I would get it at this best price.

Room Tip: All areas felt very safe and farthest buildings face onto patios.
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank suemap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bret C, General Manager at Maison St. Charles Hotel and Suites, responded to this review, 14 May 2014
Thank you for your feedback regarding your recent stay at Maison St. Charles.
Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the issue you mention on your recent visit. I have shared your feedback with My Department heads to ensure we handle these types of situations differently in the future.
Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to New Orleans.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Omaha, Nebraska
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 30 April 2014

The location of this hotel is great. The streetcar stops right in front, or if you are so inclined, you can walk to the French Quarter. The person at the front desk was friendly and was able to answer all of our questions. Our room was great, even though we did have a slight problem with getting towels/washrags replaced. Other than that, we had a very enjoyable experience. I had a question about an extra charge (minimal) on my CC after I got back so I called and left a message for someone to call me back. They called me back the next day and all was taken care of. I would not hesitate to stay there again.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Dana H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bret C, Manager at Maison St. Charles Hotel and Suites, responded to this review, 14 May 2014
We appreciate you choosing Maison St. Charles and are glad that you would stay with us again! Thank you for providing feedback to us as it helps us improve our service and product for our guests. We hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Maison St. Charles Hotel and Suites

Property: Maison St. Charles Hotel and Suites
Address: 1319 Saint Charles Ave, New Orleans, LA 70130-4335 (Formerly Quality Inn & Suites Maison St. Charles)
Phone Number:
Region: United States > Louisiana > New Orleans
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #118 of 164 Hotels in New Orleans
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Maison St. Charles Hotel and Suites 2.5*
Number of rooms: 130
Official Description (provided by the hotel):
The Quality Inn & Suites™ Maison St. Charles is conveniently located on St. Charles Avenue, near the French Quarter and the central business district. The St. Charles Streetcar, the oldest continuously operating streetcar line in the world, runs right at the hotel's front door. This New Orleans, LA hotel is close to popular attractions, including the Audubon Aquarium of the Americas, the Audubon Zoo, Mississippi River Cruises, the Louisiana Superdome and the University of New Orleans.The hotel has just completed an extensive remodeling of the grounds and guest rooms, including 32-inch flat-screen televisions, painted walls instead of wallpaper, new carpet and new vanities that rival those of higher priced hotels.The Unofficial Guide to New Orleans (Macmillan Travel) named this hotel the Best Accommodation Deal in New Orleans.Hotel amenities include free continental breakfast, free local calls, free in-room coffee, free The Wall Street Journal, free in-room premium movies and delicious free coffee, juice and pastries. Be sure to take advantage of the outdoor pool with hot tub and poolside cabana.This New Orleans, LA hotel provides business travelers with conveniences like wireless high-speed Internet and access to fax services. Meeting and banquet space is available to accommodate most events and business functions.The guest rooms are located in buildings that surround patios with tropical flowers, plants and trees. Five of the hotel's buildings are listed as historically significant by the United States Department of the Interior. Select rooms come equipped with refrigerators and microwaves.Whether traveling to New Orleans, Louisiana for business or pleasure, the Quality Inn & Suites Maison St. Charles provides friendly customer service, unique accommodations and affordable rates to every guest. Come enjoy this hidden gem in the heart of it all. ... more   less 
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Also Known As:
Maison St. Charles Hotel New Orleans
Quality Inn New Orleans

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