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“Great Location”

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Maison St. Charles Hotel and Suites
Ranked #117 of 162 Hotels in New Orleans
Tulsa, Oklahoma
Level Contributor
31 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Great Location”
Reviewed 5 June 2014

First of all, let me say when we checked in, the young lady at the desk could not have been friendlier or more helpful. The decor and courtyards, etc were everything we expected and more for a stay in New Orleans - so quaint! My girls loved its charm! And the location couldn't have been better! Emeril's was across the street with a streetcar stop was right in front of the hotel. That being said, the hotel just needs a bit more upkeep and attention to detail. We stayed in room 214 and the carpet behind the chair had not been vacuumed, there was hair on the bathroom mirror, and the small fridge was on the floor, making it hard to open/shut. My youngest daughter and I slept together in one of the beds and we had to put a row of pillows between us so that we wouldn't roll into the middle of the bed. The bed was HORRIBLE - the mattress should have been tossed out many years ago! My older daughter slept alone in the other bed and said it was fine. We did enjoy our stay... good thing we were tired out from walking and I brought Tylenol PM with me!

Room Tip: Check your bed before moving into your room!
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  • Stayed June 2014, travelled with family
    • Value
    • Location
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Helpful?
1 Thank dwright63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bret C, General Manager at Maison St. Charles Hotel and Suites, responded to this review, 25 June 2014
We appreciate you taking the time to tell other guest about your stay at the Maison St. Charles. I’m pleased to know that our hotel is in a great location and that you enjoyed our beautiful courtyards and that the front desk agents were helpful and friendly. I would like to apologize about the issue you experience during your stay, we have been working on our improvements, which are just about complete! We hope you will be back again soon to see the end product. Once again thank you for choosing to stay at the Maison St Charles.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (205)
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English first
San Antonio, Texas
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 June 2014

This is by far the nicest Quality Inn and I have stayed in many over the years.
The room appeared to be newly renovated. I had a very spacious 2 queen bed room with comfortable beds. I wish I didn't have my cat with me so I could have taken advantage of the free suite upgrade.
The front office staff was very attentive and answered all of my questions. They will give you a map of the grounds which was very helpful.
I also noticed several staff members on the grounds to help answer questions.
The hotel is located on the trolly line which will take you right to the intersection of Canal and Burbon street.
Pets are allowed but I thought the 50 dollar fee per night is a bit steep in my opinion.
There is parking at 17 dollars per night. The lot is convieniently located on either side of th hotel with plenty of spots available.
Overall, I will definitely be staying in this hotel next time I am in New Orleans.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sbibbens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bret C, General Manager at Maison St. Charles Hotel and Suites, responded to this review, 25 June 2014
Thank you for leaving such lovely comment. We're glad that you enjoyed your stay here at the Maison St. Charles. Also, thank you for recognizing our staff we pride our self in making sure each guest stay is a memorable one. Thanks again and we hope to see you in the future
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Memphis, Tennessee
Level Contributor
35 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 1 June 2014 via mobile

The hotel is nicely located nearby the Garden District. The rates are decent for NOLA. However, the hotel has its flaws. E.g. room 201, renovated one. Well, you can't shut the curtains so one can see what's going on inside the room. We used a paper clip to resolve the problem. Then, what genius picked up the picture to hang in the room? It's just scary :-) The hotel hot tub isn't working. The front desk person left to use the bathroom while checking us in. A socket is coming out of the wall. A lamp is broken. I can go on and on. But, I guess, you get what you pay for. It's sure cut above the Bates Motel :-)

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Inna S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bret C, General Manager at Maison St. Charles Hotel and Suites, responded to this review, 25 June 2014
Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the issue you mention on your recent visit. I have shared your feedback with my department heads to ensure we handle these types of situations differently in the future. Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to New Orleans.
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Santa Rosa, California
Level Contributor
38 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 30 May 2014

Very good hotel, clean, efficient and close to Lower Garden and downtown. This "chain" hotel has a lot of southern charm, and the front desk staff was exceptional, they helped us with an unexpected room change quickly and pleasantly.

  • Stayed May 2014, travelled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank Stacey T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bret C, Front Office Manager at Maison St. Charles Hotel and Suites, responded to this review, 28 August 2015
Thank You! We appreciate you taking the time to offer your thoughts with us. We are glad you were able to enjoy everything we have to offer on our historical property. We will share your positive feedback with the Front Desk Agents that made your stay pleasurable. We look forward to seeing you again on your next visit to our wonderful city.
Thank You Again!
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Baltimore, Maryland
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 30 May 2014

We have stayed at this property a few times while our son has been in college. The rates are pretty good (they swing widely in New Orleans depending on what's going on in town, so beware), the property is acceptable (for us) and we like the location.

For those expecting a truly immaculate facility, this is not your place. At first glance it looks rather pretty but the heat, humidity and rain take quite a toll on buildings like this. There are some rotting pieces of wood here and there. In some place the paint is peeling (almost always outdoors). The breakfast is ok, though the eggs seem like they came from artificial chickens.

On the plus side the staff has always been helpful and friendly, there is a lovely patio area to sit/hang out. The rooms are clean and comfortable. This is not a luxury place, but remember in New Orleans you'll rarely be in room except to crash at the end of a fun-filled day when your biggest concern is a nice bed. This place will give you that.

And the location is super, right on the St. Charles streetcar line. It will be even more convenient when they finish some of that track maintenance.

Finally it's $17 a night to park in the gated lot. (free if you're AAA). It's possible to park for free on a side street (Thalia). It looks safe and I've been tempted, but never tried it.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank tuprof_bill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bret C, Front Office Manager at Maison St. Charles Hotel and Suites, responded to this review, 28 August 2015
Thank You! We appreciate you taking the time to offer your thoughts with us. We are glad you were able to enjoy everything we have to offer on our historical property. We look forward to seeing you again on your next visit to our wonderful city.
Thank You Again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 29 May 2014

Visiting New Orleans last week, we stayed at the Quality Inn on St. Charles Street, being members of the Choice Hotel network.

It was very nice, even better than we expected. The office staff was helpful and kind. The room was clean and spacious. The breakfast served was quality and had variety. The location was very convenient, next to the St. Charles tram line, in the nice Garden District and near...but not too near...the French Quarter. And it was not expensive.

What was there not to like? We have already recommended it to family and friends, and look forward to staying there on our next visit to the Crescent City.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Hal P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bret C, General Manager at Maison St. Charles Hotel and Suites, responded to this review, 18 June 2014
Thank you for taking time to review our hotel. Your kind words are truly appreciated. Our staff will also be delighted to learn that you enjoyed their service and your stay. Thank you for staying at the Maison St. Charles We look forward to your next visit.
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Jackson, Mississippi
Level Contributor
38 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 29 May 2014

Love the location of this hotel, which is directly across from Emeril's Delmonico's (a favorite restaurant) and just down from The Irish House (another wonderful place to eat). We had a short walk to the museums. The streetcar stops directly in front of the hotel, which is so convenient. I also love the architecture, landscaping and New Orleans atmosphere that this hotel has. There was a refrigerator in the room, and it was very quiet at night. There was also a very nice swimming pool and hot tub at this hotel. It is an older hotel, but it is clean and the staff is very friendly. The continental breakfast is complimentary, but doesn't provide a wide variety of food. There was a gap under the door to our room, and we had to put a towel there to keep insects from getting into the room. Other than that, we were very pleased with our stay there, and we will probably stay there again.

Room Tip: We were in the back area closer to Carondelet Street
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lhc2266
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bret C, Front Office Manager at Maison St. Charles Hotel and Suites, responded to this review, 28 August 2015
Thank You! We appreciate you taking the time to offer your thoughts with us. We are glad you were able to enjoy everything we have to offer on our historical property and we look forward to you witnessing the new renovations made. We look forward to seeing you again on your next visit to our wonderful city.
Thank You Again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Maison St. Charles Hotel and Suites

Property: Maison St. Charles Hotel and Suites
Address: 1319 Saint Charles Ave, New Orleans, LA 70130-4335 (Formerly Quality Inn & Suites Maison St. Charles)
Phone Number:
Region: United States > Louisiana > New Orleans
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #117 of 162 Hotels in New Orleans
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Maison St. Charles Hotel and Suites 2.5*
Number of rooms: 130
Official Description (provided by the hotel):
The Quality Inn & Suites™ Maison St. Charles is conveniently located on St. Charles Avenue, near the French Quarter and the central business district. The St. Charles Streetcar, the oldest continuously operating streetcar line in the world, runs right at the hotel's front door. This New Orleans, LA hotel is close to popular attractions, including the Audubon Aquarium of the Americas, the Audubon Zoo, Mississippi River Cruises, the Louisiana Superdome and the University of New Orleans.The hotel has just completed an extensive remodeling of the grounds and guest rooms, including 32-inch flat-screen televisions, painted walls instead of wallpaper, new carpet and new vanities that rival those of higher priced hotels.The Unofficial Guide to New Orleans (Macmillan Travel) named this hotel the Best Accommodation Deal in New Orleans.Hotel amenities include free continental breakfast, free local calls, free in-room coffee, free The Wall Street Journal, free in-room premium movies and delicious free coffee, juice and pastries. Be sure to take advantage of the outdoor pool with hot tub and poolside cabana.This New Orleans, LA hotel provides business travelers with conveniences like wireless high-speed Internet and access to fax services. Meeting and banquet space is available to accommodate most events and business functions.The guest rooms are located in buildings that surround patios with tropical flowers, plants and trees. Five of the hotel's buildings are listed as historically significant by the United States Department of the Interior. Select rooms come equipped with refrigerators and microwaves.Whether traveling to New Orleans, Louisiana for business or pleasure, the Quality Inn & Suites Maison St. Charles provides friendly customer service, unique accommodations and affordable rates to every guest. Come enjoy this hidden gem in the heart of it all. ... more   less 
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Also Known As:
Maison St. Charles Hotel New Orleans
Quality Inn New Orleans

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