Poor. Booked tour thru our hotel, they did not give us a receipt instead wrote to details of our booking the back of bourchure. Went to join tour and as we didn't realise we needed what was written on the back of the bourchure would not let us check in & told by lady with long red hair 'you can just do it tomorrow night' - in a very rude manner. I explained I still had it in our hotel room which was literally across the street at royal omni, a 2 min wait. Was told the tour was already leaving. Very disappointed as I was looking forward to this & have no other time to do it during my stay. Group size looked very large and looked like a lot of people could not hear guide anyway.
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