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“Needs additional staff”

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Wyndham Garden Baronne Plaza New Orleans
Ranked #100 of 166 Hotels in New Orleans
Reviewed 8 June 2014

Check in on labor day weekend and the hotel needed additional staff. Only one clerk to check in and check out plus answering the phone plus other duties. Parking space is limited and VERY tight spaces. Rooms were small, and we could hear all the noise from other guest. Location is good, Close to Bourbon street, hotel has appeal but because of service and parking I rated it poor.

  • Stayed: May 2014, travelled as a couple
    • Value
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1  Thank jesfire415
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WL-DHR, Public Relations Manager at Wyndham Garden Baronne Plaza New Orleans, responded to this reviewResponded 11 June 2014

Thank you for taking the time to write a review on your most recent stay with us. We apologize if your stay was not 100% satisfactory for we do value your business and strive to ensure every guest experience is positive.

Most of our guests have a positive experience and we again, apologize if yours was not. We will be sure to pass along your comments to our staff members so we can make the necessary changes and hopefully, win back your business in the future.

Report response as inappropriate
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Reviews (2,268)
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1,205 - 1,211 of 2,268 reviews

Reviewed 5 June 2014

  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Wyndham Hotel and Resorts
1  Thank Tammy K
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
WL-DHR, Public Relations Manager at Wyndham Garden Baronne Plaza New Orleans, responded to this reviewResponded 11 June 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 5 June 2014

  • Stayed: May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Review collected in partnership with Wyndham Hotel and Resorts
1  Thank Randy H
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
WL-DHR, Public Relations Manager at Wyndham Garden Baronne Plaza New Orleans, responded to this reviewResponded 11 June 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 5 June 2014

There was a strong pungent odor in the room. We saw roaches on the curtains and in the restroom. There were huge rats in the parking garage. In addition, the parking garage looked like a scene from "Thriller". It was very difficult to maneuver around in the parking garage. It also looked like they were storing old soiled carpet and trash in the garage instead of placing it in the dumpster. I will NEVER stay at a Wyndham Hotel again. I would have been better off staying at a motel. The air conditioner had a mind of it's own. It would be freezing cold one minute and warm the next. Oh and I almost forgot, the room was as small as a matchbox.

  • Stayed: May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Wyndham Hotel and Resorts
1  Thank 401dta S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WL-DHR, Public Relations Manager at Wyndham Garden Baronne Plaza New Orleans, responded to this reviewResponded 11 June 2014

Thank you for taking the time to write a review on your most recent stay with us. We apologize if your stay was not 100% satisfactory for we do value your business and strive to ensure every guest experience is positive.

Most of our guests have a positive experience and we again, apologize if yours was not. We will be sure to pass along your comments to our staff members so we can make the necessary changes and hopefully, win back your business in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 June 2014

This is a charming hotel about two blocks from the French Quarter. The bed was very comfortable and the room was large. The staff was very friendly and helpful during our entire stay. We arrived about 9:30 in the morning and they already had a room ready for us 45 minutes later even though check-in is not usually until the afternoon. We would definitely stay there again.

  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wyndham Hotel and Resorts
Thank Corny602
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WL-DHR, Public Relations Manager at Wyndham Garden Baronne Plaza New Orleans, responded to this reviewResponded 11 June 2014

On behalf of the entire Wyndham Garden Hotel staff, thank you so much for the wonderful 5 star review! Hearing positive feedback such as yours really makes our day! If there is anything else we can do to make your next stay even more memorable, please do not hesitate to contact us again (504-522-0083)!

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Reviewed 5 June 2014 via mobile

We stayed at this hotel recently, and I must say it was a very nice comfy stay except for the stench in the air. It's Only 2 blocks from Bourbon St. I now know why everyone complains about the smell. There are NO ventilation fans in the restrooms of the hotel rooms. So we're smelling everyone's #2 odor as it permeates out the door and into the hallways of the rest of the hotel. I would stay again , but will bring a can of air freshener next time.

Stayed: May 2014, travelled as a couple
Thank X E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WL-DHR, Public Relations Manager at Wyndham Garden Baronne Plaza New Orleans, responded to this reviewResponded 11 June 2014

Thank you for taking the time to write a review on your most recent stay with us. We are glad to hear your stay was overall satisfactory, but we will still pass along your comments to our management team. If there is anything else we can do to make your next stay even more memorable, please do not hesitate to contact us again (504-522-0083)!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 June 2014

  • Stayed: May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wyndham Hotel and Resorts
1  Thank Dana B
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
WL-DHR, Public Relations Manager at Wyndham Garden Baronne Plaza New Orleans, responded to this reviewResponded 11 June 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Wyndham Garden Baronne Plaza New Orleans

Address: 201 Baronne Street, New Orleans, LA 70112-1722
Phone Number:
Region: United States > Louisiana > New Orleans > Central Business District
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites
Hotel Style:
#73 Romantic Hotel in New Orleans
Price Range: £63 - £218 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Wyndham Garden Baronne Plaza New Orleans 3*
Number of rooms: 170
Official Description (provided by the hotel):
Come experience the best 3 star hotel accomodations in downtown New Orleans. What are you waiting for?! ... more   less 
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Also Known As:
Baronne Plaza New Orleans
Hotel Baronne Plaza
Baronne Hotel New Orleans

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