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“Excellent customer service”

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Wyndham Garden Baronne Plaza New Orleans
Ranked #100 of 161 Hotels in New Orleans
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Excellent customer service”
5 of 5 bubbles Reviewed 7 July 2014

I stayed here during Essence Fest. The location is just one block from Bourbon Street but far enough away so you aren't caught up in the chaos of the weekend. My stay there was excellent. I had a flight cancelation coming in and was upset over having to pay for a night that I would not be there. However they took care of tha. The hotel staff was beyond superb. The day stay is very friendly and professional. Whenever I stopped to ask anything, they were always nice and friendly. The night has a friendly vibrant female that is the best. The staff took the time to learn my name for the 3 days I was there. The day manager is superb. I really appreciate them. The rooms were clean and a good size. I would definitely stay there again.

  • Stayed July 2014
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank charbru
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WL-DHR, Public Relations Manager at Wyndham Garden Baronne Plaza New Orleans, responded to this review, 8 July 2014
On behalf of the entire Wyndham Garden Hotel staff, thank you so much for the wonderful 5 star review! Hearing positive feedback such as yours really makes our day! If there is anything else we can do to make your next stay even more memorable, please do not hesitate to contact us again (504-522-0083)!
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2,123 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (301)
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English first
Humble, Texas
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 7 July 2014

My wife and I stayed there as part of the surprise I gave her for our two year anniversary. I picked this hotel from prior reviews and there was no disappointment. Lobby was nice, room was nice, even the bed was nice too!! If I ever come to NOLA again I'm staying here! Though when we wanted to swim, we found out they had no pool. BUT, was told we could go to their nearby Wyndham hotel and show our room key and get to swim there.

Room Tip: If you like to sleep late and not have to worry about sunlight, grab an inside room. It's also...
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  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Shadowstarz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WL-DHR, Public Relations Manager at Wyndham Garden Baronne Plaza New Orleans, responded to this review, 7 July 2014
On behalf of the entire Wyndham Garden Hotel staff, thank you so much for the wonderful 5 star review! Hearing positive feedback such as yours really makes our day! If there is anything else we can do to make your next stay even more memorable, please do not hesitate to contact us again (504-522-0083)!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Austin, Texas
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 6 July 2014

While the location is semi-convenient, the the hotel service, including the manager and valet personnel are not professional. My car received a ticket while in valet! :-( Management did not handle the situation professionally and I doubt they will follow through appropriately. There was one very professional and polite front desk member Alicia and I thank her for her kindness, smartness, and professionalism. However, overall this is not worth your money and energy.

  • Stayed July 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Ragin_Cajun_Alumna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WL-DHR, Public Relations Manager at Wyndham Garden Baronne Plaza New Orleans, responded to this review, 7 July 2014
The majority of guests complaints are resolved within a timely matter.

Upon researching your complaint, it appears all of your information was forwarded to our Management team and we already took care of this matter.

Most of our guests have a positive experience so it was unfortunate yours was not.
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Travellers are raving about these New Orleans hotels

Zachary, Louisiana, United States
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 5 July 2014

Go during the week and you can get some very good prices on the rooms. Clean rooms, (although the cleaner they use has a very strong smell). The location puts you very close to everything. I suggest going right across the street for a tour of the Church of the Immaculate Conception and then a little further for Palace Cafe. The service at the hotel was very good. They have a very nice little diner on site, along with a coffee shop. Everything was very well put together.

Room Tip: Some rooms only have interior window. If you need an outside window, ask for it.
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  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Benton F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WL-DHR, Public Relations Manager at Wyndham Garden Baronne Plaza New Orleans, responded to this review, 7 July 2014
On behalf of the entire Wyndham Garden Hotel staff, thank you so much for the wonderful 5 star review! Hearing positive feedback such as yours really makes our day! If there is anything else we can do to make your next stay even more memorable, please do not hesitate to contact us again (504-522-0083)!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Forest, Mississippi
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 3 July 2014 via mobile

I had a international convention in new orleans hotel was wonderful. Staff Deidra and Sandra Gold was very patient and helpful. My family wanted to take the beds with them so comfortable. Restaurant prices and food great! My family is still talking about this hotel. They are usually hard to please. This fact alone speaks volume!!!

Stayed June 2014, travelled on business
Helpful?
1 Thank Christopher O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WL-DHR, Public Relations Manager at Wyndham Garden Baronne Plaza New Orleans, responded to this review, 4 July 2014
On behalf of Diedre, Sandra and the entire Wyndham Garden Hotel staff, thank you so much for the wonderful 5 star review! Hearing positive feedback such as yours really makes our day! If there is anything else we can do to make your next stay even more memorable, please do not hesitate to contact us again (504-522-0083)!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fayetteville, North Carolina
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 2 July 2014

great room, outstanding beds, very eceptional staff, especially Brayon Smith. He went out of his way to take good care of my wife and myself. We will be coming back to town in near future and hope to stay here again!

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Charlie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WL-DHR, Public Relations Manager at Wyndham Garden Baronne Plaza New Orleans, responded to this review, 3 July 2014
On behalf of Brayon and the entire Wyndham Garden Hotel staff, thank you so much for the wonderful 5 star review! Hearing positive feedback such as yours really makes our day! If there is anything else we can do to make your next stay even more memorable, please do not hesitate to contact us again (504-522-0083)!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Urbana, Missouri
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 1 July 2014

My husband and I just stayed at this facility....our first trip to New Orleans. We were impressed with the value, convenience, accommodations, and staff. While we were there renovations were under way, but the crew worked quietly and kept their work area tidy. The front desk staff went out of their way to helped us with navigating the area, making excellent recommendations for restaurants, and assisting us with any situation. We are from a very small town and unsure of where it was and was not safe...the front desk staff reassured us of where we could travel without concern.
Thanks to all!!

Room Tip: Our room was on the corner...we could see Canal Street.... One short block from our room.
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Katrina M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WL-DHR, Public Relations Manager at Wyndham Garden Baronne Plaza New Orleans, responded to this review, 3 July 2014
On behalf of the entire Wyndham Garden Hotel staff, thank you so much for the wonderful review! If there is anything else we can do to make your next stay even more memorable, please do not hesitate to contact us again (504-522-0083)!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Wyndham Garden Baronne Plaza New Orleans

Property: Wyndham Garden Baronne Plaza New Orleans
Address: 201 Baronne Street, New Orleans, LA 70112-1722
Phone Number:
Region: United States > Louisiana > New Orleans > Central Business District
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites
Hotel Style:
#73 Romantic Hotel in New Orleans
Price Range (Based on Average Rates): £
Hotel Class:3 star — Wyndham Garden Baronne Plaza New Orleans 3*
Number of rooms: 170
Official Description (provided by the hotel):
Come experience the best 3 star hotel accomodations in downtown New Orleans. What are you waiting for?! ... more   less 
Reservation Options:
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Also Known As:
Baronne Plaza New Orleans
Hotel Baronne Plaza
Baronne Hotel New Orleans

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