My husband and I arrived from our flight and were kindly greeted by Jasmine W, at the reception desk. We are from Canada and this was our first visit to New Orleans. We were so impressed. Jasmine was so friendly, helpful and attentive!
Jasmine provided us with a map and directions for our tourist destinations and also called to make reservations at a local restaurant for us. She also encouraged us to try out the breakfast at the hotel the next morning, which we did and were impressed by the service of waiters Edmond and Kassandra, who were very attentive and prompt. What I appreciated most about Jasmine, Edmond and Kassandra was that they took time to make a personal connection with us. They asked us how our day was and how we were enjoying our visit and was there anything else they could do.
The location of the hotel was great. It gave us a chance to enjoy a nice walk towards the French Quarter and soak up the ambiance of New Orleans!
I would like to also mention another employee, Michael, the bellhop. On the day of our departure (April 12), we were scheduled to board a cruise ship in the afternoon. We also had a tour planned for the morning. Michael assured us that we would make the bus and that if we were late, he would have the bus wait. Well, sure enough, our tour ended late and we hurried back to the hotel to gather our luggage (in storage) and make it to our bus. The bus to take passengers to the cruise ship was about ready to go, when Michael rushed out and asked the bus driver to stop. He did and we were able to board the bus and make it to our cruise ship on time. He really went beyond for us and we really appreciated this.
We were very impressed with the service at the hotel. All the employees did such a fine job and really left a strong impression on us. And this is coming from 2 polite Canadians! I think we can learn from them!
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- Also Known As:
- Hilton Garden Inn New Orleans Hotel New Orleans
- Hilton New Orleans
- New Orleans Hilton