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“Truly Amazing”

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Holiday Inn Downtown Superdome
Ranked #77 of 162 Hotels in New Orleans
UnitedStates
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Truly Amazing”
Reviewed 7 August 2009

I would definitely stay in this hotel again. I was on the 10th floor and the rooms were so clean and the view from the balcony was nice. Everybody at the hotel was very polite and I especially liked the painting of the clarinet on the side of the hotel. I would recomend this hotel to everybody solo traveler or a group of 20. The elevators were never crowded the lounge was nice. The pool could have been cleaner but I dont come to NOLA to swim in a pool. If you want to be close to everything this is a great hotel. I really enjoyed my stay and if I go back to NOLA I will definitely stay here again.

  • Stayed July 2009
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank takenvacations
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
miller128, manager at Holiday Inn Downtown Superdome, responded to this review, 14 September 2009
Glad that you found everything in order and the hotel staff polite. Thank you for taking the time out to share your experience. New Orleans definitely has a compact downtown. While not in the quarter, we do provide a courtesy shuttle. We believe we provide a GREAT vakue and product. Glad your review provides an affirmation of that.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Ft Lauderdale, FL
1 review
Reviewed 2 August 2009

Spacious, newly refurbished, contemporary room with frig & micro; balcony too!

  • Stayed January 2009, travelled on business
    • Value
    • Location
    • Rooms
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Helpful?
Thank FtlfFun4u
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
miller128, manager at Holiday Inn Downtown Superdome, responded to this review, 26 August 2009
Thanks for reviewing the property. We often hear from guests that we are the nicest Holiday Inn they have ever stayed at. The ownership continues to invest in the property well above and beyond that which is required by Holiday Inn. We are one of the highest rated, in the top 10%, in North America. We strive to make all our guests happy, glad we acheived that with you!
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Kansas City
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 August 2009

We have stayed at several different NOLA hotels over the years - and this one provided a great experience. Hotel and rooms were very clean. Staff was welcoming. Shuttle van made transporation to/from French Quarter convenient. Highly recommended accommodations.

  • Stayed May 2008, travelled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KCluvs2travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
miller128, manager at Holiday Inn Downtown Superdome, responded to this review, 26 August 2009
Thanks for your review and taking time to visit our great city and stay with us. Jazz Fest is such a great time in the city. We typically represent a great value and easy access durng this MAJOR special event. We hope you will return soon.
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Birmingham, Alabama
1 review
Reviewed 31 July 2009

When i first walked into the lobby i was greeted by their wonderful and very friendly staff.
They made you feel right at home . Checkin was fast, rooms very clean and a great view of New Orleans from the balcony. Parking was a breeze. It is great knowing your car is safe in their parking deck and parking for free, if you been to New Orleans you know how much parking can be staying somewhere else.
We had breakfast the next morning downstairs. The staff greeted you and made sure we were taken care of. The food, well lets say you can always eat more than you should.
While we were waiting for the others to come down, we notice the shuttle that was taking everyone to catch their cruise. Very helpful in everyway and making sure everyones luggage was taken care of and everyone was ready to go.
We walked to the french corner instead of taking the shuttle that will take you free of charge. It's not a far walk, but some people may think it is. We were very happy and the short distance didn't bother us.
Everytime we walked back into the hotel from being down in the French Quarters, again the staff was always glad to see us and wanted to know how day was.
I give this location a very high rating, and i have stayed in other places in New Orleans.
I RECOMMEND THIS HOTEL TO ANYONE.

  • Stayed July 2009, travelled with friends
    • Value
    • Location
    • Rooms
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Helpful?
Thank skippie55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oslo
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 18 July 2009

When we arrived, our bathroom floor was all sticky and tacky from unwashed dirt, hairpins lying about in corners, old used soapbars in the bathtub. The water kept running in the toilet, could not be stopped, had to listen to it all night. Keycard for the room worked 1 time out of 4, and even then, the door often could not be opened. According to the dis-interested person on front desk duty, you had to lift the door handle slightly before using the key card, to make it work. This "solution" was not offered on check in, only after trying for approx. ten minutes to get into the room, and then returning to the front desk was this brought to our attention. The A/C thermostat was broken, so it was either full cooling, or none. When in operation, the A/C unit made an uneven clanking, rumbling sound. The problems with the toilet and A/C was brought to the attention of the front desk, but they seemed totally uninterested, and no attempt was made to fix anything, even though we stayed for two nights. Using the computer in the business center cost 69 cent a minute (!) and printing was 99 cent per b/w page (!). All in all the hotel would be ok if it had a management that made sure the rooms were clean, that all techincal facilities were in working order, etc.

  • Stayed July 2009, travelled with family
    • Value
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Helpful?
2 Thank KolbotnNorway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
miller128, Manager at Holiday Inn Downtown Superdome, responded to this review, 29 July 2009
Thank you for detailing the issues you had while staying with us. We are truly sorry that your experience involved so many negative aspects. Your review included all of the major areas of a hotel experience that are simply unacceptable. While we are capable of providing so much better, we failed to do so for you. There is no excuse for that. Your review has been printed and shared with the front desk and members of the manaement team and will be used to make effective changes. The only explanation for the room, and this is intended not to be an excuse, is that we are in the final phases of room renovations and perhaps you received one of our older rooms. The treatment and attitude of the staff can not be explained away or excused. You should have been handled courteously and compassionately. Immediately, a room change certainly seems like it would have been appropriate. Thank you again for your review and please know we take them seriously.
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Lafayette, LA
Level Contributor
27 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 2 July 2009

This is a gorgeously renovated 18-story hotel. The room was spacious. Bedding was very comfortable, and was complete with the latest trend of providing a variety of pillow types.

Unusually, it had the bed turn 90 degrees to the usual orientation, with the head against the bath and the foot facing the windows. Maybe that's the reason I couldn't hear anything from any other room. There was a nice work desk with adequate wifi. I ate in the hotel's restaurant, and found the food good, having crab cakes for an appetizer and Shrimp Creole for the entre. The quality was entirely adequate for the business trip I was on, as I didn't have the time or energy to venture out anywhere.

Self parking in the hotel. Staff was courteous, but I was somewhat aggravate by the fact that Priority Club perk coupons didn't arrive under my door until after I went to bed. How come they didn't give them to me at check-in?

If you are in NO for city or court business, or are there for businesses along Poydras, this would be a suitable location. Obviously, it is a great location for Superdome or NO Arena events, as well. It would be a long walk to the Quarter or other tourist attractions.

  • Stayed June 2009, travelled on business
    • Value
    • Location
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Helpful?
Thank Dave-LafayetteLA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
miller128, manager at Holiday Inn Downtown Superdome, responded to this review, 15 July 2009
Thank you so much for taking the time to write a review of the property. We have really been trying to encourage our guests to do this.

Our location near the Superdome is a great one for exactly the reasons you mentioned. The New Orleans Arena, the Poydras business corridor and obviously the Superdome are all just steps away. Even though we are just outside the quarter we have a courtesy shuttle to the top attractions; including the Jackson square area. While New Orleans is such a GREAT walk-able city, we can provide door to door service to the top attractions like Harrah's Casino and the World War II Museum among others. This is available from 7 am - 10 pm daily. I hope this servie is helpful for you the next time you stay with us.

I wanted to talk about the rotation of the bed in the room you stayed in. Some of our King rooms have the closet and bathroom laid out in such a manner as to create an entry way of sorts upon entering the room. There are a limited number of these rooms on property. I'm glad the room provided a quiet experience for you. I previously have never given any thought as to why the bed is located on the wall as you describe. I'm sure my General Manager has a reason for this as he usually has an explanation for most things like this.

Finally, Priority Club perks should have been provided upon check in. This is definitely something we can work on as a training point with the our team. We'll address that.

Thanks again for the review and the details. You obviously took the time and thought highly of our property, that means a lot to us.
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TN
1 review
Reviewed 25 June 2009

We spend a lot of time in New Orleans and have stayed at most of the popular hotels. Since our first stay at the Superdome Holiday Inn we were very satisfied. The staff ,at all levels have been great. The hotel is also very clean with excellent onsite parking. At the end of the day its really nice to have a great meal with a friendly wait staff to end your day!

  • Stayed June 2009, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HJNDI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
miller128, Manager at Holiday Inn Downtown Superdome, responded to this review, 15 July 2009
Thank you for taking the time to write a review and let the tripadvisor community know about our humble property in downtown New Orleans.

I share the online comments with other members of the management team and I can assure you the housekeeping staff will smile when they hear this one. Cleanliness is preached about and taken so seriously here, it's practically its own religion. No offense to the world's reliogions intended. Right next to that is customer service. Many members of our staff have been with us 20 years or more and this has lead to such a fabulous rapport with guests, their families, their friends and has really been a blessing.

We thank you for your comments and your business. We look forward to serving you again when your travel takes you back this way.
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Additional Information about Holiday Inn Downtown Superdome

Property: Holiday Inn Downtown Superdome
Address: 330 Loyola Avenue, New Orleans, LA 70112-1807
Phone Number:
Region: United States > Louisiana > New Orleans > Central Business District
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#37 Business Hotel in New Orleans
#72 Romantic Hotel in New Orleans
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Holiday Inn Downtown Superdome 3.5*
Number of rooms: 296
Official Description (provided by the hotel):
Enjoy a refreshed Holiday Inn! Visit the recipient of the Customer Service Excellence award by IHG. Rooms feature Simmons pillow top mattresses and new pillow options. Relax in our courtesy area shuttle. Savor fresh coffee and pastries daily. Stay connected with FREE wireless. Plunge in our large rooftop pool and energize in our fitness center. Our full service property offers tantalizing meals morning, noon and night. Adult beverage options showcased in our Mardi Gras Lounge. ... more   less 
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Also Known As:
Holiday Inn Downtown Superdome Hotel New Orleans
Downtown Superdome Holiday Inn
Holiday Inn New Orleans
New Orleans Holiday Inn
Holiday Inn Superdome

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