We were so excited to try a new hotel in New Orleans, what a big disappointment. My husband saw this hotel on a travel channel and wanted to stay here, it sounded great to me too.
We arrived at the hotel and you just have to stand around at the "check in desk" and wait on someone to appear (no bell to ring). Kind of weird.
We go to our room which was right across from the elevator. I immediately called the front desk and asked to be moved to another room, which they accommodated. We went to our newly assigned room on the 2nd floor in another building connected to the main hotel. This room was just ok. (I booked a medium room btw) It did not look that new or modern but ok. The bed was comfortable and we slept very well until about 600am when the employees of the restaurant located on the first floor started coming to work. We could hear a door slamming approximately every 30 seconds for the next 45 mins. We were up for the day after this annoyance. (Which happened every morning!)
Our room was cleaned the first day but I had to leave a note for housekeeping to leave wash cloths the next day. They forgot to leave more coffee also.
The last day of our 3 night stay I put the "please clean room sign" on our door and when we returned to our room that afternoon, the sign had been turned to "shh do not disturb" and our room was not cleaned. I searched the hallway for the housekeeper and noticied numerous "shh do not disturb signs on the room doors", just more than I have ever observed in other hotels.
I went downstairs (waited for an appearance of an employee) and asked for towels. I was told "the linens just arrived, I will send some up to your room". This was 400pm in the afternoon and the place was just now getting clean towels.
We will not stay here again as the number one criteria I need for a hotel is a place to sleep and not to be repeatedly awakened at the crack of dawn. The employee entrance door that slams needs to be addressed by management.
Management should spend the night in the hotel and listen to this racket to understand how loud it is in your room.
The location of the hotel was fine on the St Charles line. The outside of the hotel and the lobby looked clean and when you could find an employee they were very nice and helpful. This hotel is just not up to any kind of professional standards and seems to be trying to be trendy and just forgot the basics.
- Official Description (provided by the hotel):
- The Hotel Modern New Orleans welcomes you. Our 135 comfortable rooms were designed in-house with a modern eclectic aesthetic that mirrors New Orleans' juxtaposition of Old World charm with New World diversity. Each of our rooms feature a spacious layout to meet the needs of our busy and well-traveled guests, hand-picked modern yet comfortable furniture, and a selection from our private antique collection. The Hotel Modern goes beyond the basics to offer an array of cultural amenities, such as thoughtfully curated books in every room. ... more less
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- Also Known As:
- Le Cirque New Orleans
- Le Cirque Hotel
- Hotel Le Cirque New Orleans