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“great place to stay”

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SpringHill Suites New Orleans Downtown/Convention Center
Ranked #110 of 167 Hotels in New Orleans
Reviewed 29 August 2014

Newer property, clean and very safe. Great location-- close to River walk and Harrah's Casino.
Delicious hot breakfast included in price! Very quiet. Free WIFI Pool too.
Staff is very personable and accommodating. Less than one mile from AMTRAK.

  • Stayed: August 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank phyllis667
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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403 - 409 of 592 reviews

Reviewed 29 August 2014

Our room was clean, spacious and the bed was comfortable. Our room had a microwave, fridge, coffee maker and a sitting area. The front desk staff were very friendly and courteous. We liked the hotel but we prefer to be close to the street car lines and it was just a little too far for us. We cabbed it to the French Quarter and it is very close. Definitely walking distance but it was hot and we had been drinking a few so decided on the cab! If you are ok with the location then I would recommend this hotel.

  • Stayed: August 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank DRINDY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 August 2014

Wonderful hotel to stay at when visiting New Orleans. Very clean. Staff was very friendly. The free breakfast was outstanding. French Quarter was only a 15 minute walk so we didn't even a rental car. I would definitely recommend this hotel to anyone.

  • Stayed: August 2014, travelled with family
    • Value
    • Cleanliness
    • Service
1  Thank ElConquistador000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 August 2014

Stayed here from August 14th to August 18th. Was there for my husbands Navy Reunion' The staff were great and the room we had (handicap room) was very nice. The hotel is just outside of the French Quarters so you either have to take a cab, or if you have a car drive down to the French Market place to a parking lot or walk a few blocks to take a trolley.
the elevator in the hotel was not working on Saturday.
the hotel posted a notice that if you were on a floor above you needed to take the stairs and this made it difficult for most of the people at the reunion as they are mostly in their 80's. We had our banquet there. The food they served was good but the people who planned the reunion were not given a choice to pick from. They were told there were no choices. The hotel chose what they wanted to serve. As I said it was good but some people were limited what they could eat and some could not eat spicy food

  • Stayed: August 2014, travelled as a couple
    • Sleep Quality
    • Rooms
1  Thank Virginia B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rodney D, General Manager at SpringHill Suites New Orleans Downtown/Convention Center, responded to this reviewResponded 26 August 2014

Thank you for taking the time to share your thoughts with me. We much enjoyed hosting your husband’s reunion and we thank you both for your military service to our country.
I am however a bit confused with the comment about the hotel choosing your food for the event. We absolutely send the menu choices to the person that plans the meeting. So someone within your group would have chosen what was served to your group. I really wish that I had known that you were not ok with what the group chose because we are always willing to work with our guest in providing a menu that you all could enjoy.
Please accept my apologies for the elevator being down. The elevators actually worked fine between all floors accept the first because the call button was broken on the first floor. Unfortunately the elevator service company did not have a new button in stock. We did bring in additional staff members to help guest with their luggage and to try and help guide the traffic to the 2nd floor elevators.
It was indeed our privilege to serve your group and we all send our thanks of your families sacrifice for all of us.

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Reviewed 23 August 2014

I had to go to New Orleans for a college residency so I turned it into a family retreat with my husband and two granddaughters. I reserved a full room (2 beds) with sitting area. It was perfect for my situation in that it come with a small sink, fridge and microwave. There was a Wal-mart nearby. The morning breakfast was very impressive because they had a wide variety of choices - it was hot delicious and the staff was very friendly, and made sure all the diners needs were met. The desk clerks greeted me every morning (I was there for Sun-Sat) and very helpful with services if needed.

Room Tip: For travelers with disabilities (my husband uses a scooter), the first floor booking was essential i...
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  • Stayed: August 2014, travelled on business
    • Value
    • Service
1  Thank carolyn N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rodney D, General Manager at SpringHill Suites New Orleans Downtown/Convention Center, responded to this reviewResponded 26 August 2014

Carol, thank you for sharing your experience with us. We are really glad that you enjoyed your stay and were able to do it with your family. I hope that your rip back home was just as enjoyable and we look forward to the next opportunity to serve you.

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Reviewed 21 August 2014

first trip to new orleans and was kind of nervous when my hubby booked in the convention center district instead of the french quarter because i was afraid it wouldn't be in walking distance. what we quickly realized is everything is in walking distance! and we got a suite cheaper than the price of just one room in the frech quarter! it is a bit of a walk to the french quarter....about 10 min. though mardi gras world, civil war museum, etc. the included continental breakfast was exellent, even my picky kids loved it! only downside was paying $25 a day for parking.

  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Service
1  Thank wendy76244
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rodney D, General Manager at SpringHill Suites New Orleans Downtown/Convention Center, responded to this reviewResponded 26 August 2014

I'm glad that you got to see firsthand that there are a lot of hidden gems in the city of New Orleans that are not in the French Quarter. And the fact is that if you want to go to the quarter while it is less than a 10-15 minute walk you can also take the trolley which is just 3 blocks away from us.
While our guest must pay $25 to park on site they are allowed unlimited in and out privileges and we are still one of the more affordable parking rates in the city. Thanks again for sharing and we look forward to the next opportunity to serve you.

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Reviewed 20 August 2014

Stayed 5 nights...reasonable rates...parking convenient...rooms were clean and well appointed (think ours had just been refurbished) even though there was NO body lotion. Breakfast was plentiful, good variety and servers were very pleasant. Front desk clerks were helpful providing information regarding transportation and directions to various sites. Trolley car just 2 blocks away....There was some loud noise at night from a bar across the street... Would advise asking for a room off the atrium. Would definitely stay there again.

Room Tip: As before mentioned, would ask for room on center atrium or pool side. Very pleasant.
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  • Stayed: August 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
1  Thank etraylor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rodney D, General Manager at SpringHill Suites New Orleans Downtown/Convention Center, responded to this reviewResponded 26 August 2014

We really do thank you for taking the time to share your comments with us. Our goal is to help our guest to be able to enjoy all of the local attractions in our city and provide a safe and relaxing environment when you return from your day trips. It sounds like we accomplished our mission during your stay. I want to also let you know that we are addresiing the source of the noise outside on St peters Street. We look forward to you staying with us again

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Additional Information about SpringHill Suites New Orleans Downtown/Convention Center

Address: 301 St. Joseph Street, New Orleans, LA 70130-3617 (Formerly SpringHill Suites New Orleans Convention Center)
Region: United States > Louisiana > New Orleans > Arts District / Warehouse District
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#53 Business Hotel in New Orleans
#86 Romantic Hotel in New Orleans
Price Range: £96 - £330 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SpringHill Suites New Orleans Downtown/Convention Center 3*
Number of rooms: 208
Official Description (provided by the hotel):
At SpringHill Suites New Orleans Downtown/Convention Center, we make travel simple in The Big Easy. From our hotel, you'll be within walking distance of the area's premier attractions including the National WWII Museum, Harrah's New Orleans and The Outlet Collection at Riverwalk. Business travelers can also easily attend conferences, trade shows and other events at New Orleans Ernest N. Morial Convention Center. Our stylish suites make a perfect retreat after a busy day. Enjoy spreading out in our living rooms, resting on plush beds and connecting to our complimentary Wi-Fi. Every morning, begin your day with hot favorites or lighter choices at our free breakfast buffet. Excellent for meetings and celebrations, our event rooms provide style and flexibility to turn your gathering into a success. Let SpringHill Suites New Orleans Downtown/Convention Center be part of your travel journey. ... more   less 
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Also Known As:
Springhill Suites New Orleans Hotel New Orleans
New Orleans Springhill Suites

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