We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Super Nice Place, Service is Lacking”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Hyatt Regency New Orleans
Ranked #67 of 164 Hotels in New Orleans
GreenLeadersBronze level
1 review
“Super Nice Place, Service is Lacking”
Reviewed 5 April 2012

Stayed at this hotel for a long weekend. The hotel itself is very nice. If you are attending an event at the Superdome there is simply no where better to stay. Super close. The French Quarter is a bit of a walk but not bad at all. The service is lacking. The rooms were no serviced until 6pm and when I called for a laundry bag the morning of checkout it never arrived. Also more signage is needed. The place is massive.

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sbj35215
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

3,868 reviews from our community

Traveller rating
    1,569
    1,206
    640
    312
    140
See reviews for
504
647
83
2,050
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (715)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
KANSAS CITY, MO
Level 4 Contributor
33 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 3 April 2012

When we arrived at the hotel, we had no choice but to use valet parking which can add up when you need to use the car during the day The desk clerk upon checkin was very nice and offered us a choice of floors and views. We asked for a view of the superdome which is beautiful at night. It's hard to figure out the floors where the elevators and restaurants are located. I loved the elevators. You use your keycard which tells you what elevator to use and once you enter it only goes to your floor. I felt very secure using this elevator because I have had a bad experience where I felt like I was followed to my room in another hotel. The room is very modern with nice furnishings. The room had a safe so you can lock up valuables you don't want to carry around. I read the other reviews and I totally agree with some of them. The air conditioning was very loud and it was hard to figure out. The room was either too cold or too hot. The next day when our room was cleaned we had used the glasses which are in the closet with the ice bucket which I thought was odd. They didn't replace them and left them sitting out where we had left them. We had used the bath mat and they didn't replace it with a clean one. The shower is terrible, the water is never hot enough and the pressure is poor. It takes forever to get the shampoo out of your hair.

The hotel is located too far from the French Quarter to walk back and forth at night for safety reasons but it's okay during the day. We used a cab and each way was only $10.00 including tip.

The staff was very friendly and the hotel is beautiful but they need to work on some improvements in housekeeping and maintenance of their rooms.

Room Tip: Ask for rooms facing the superdome because the view is beautiful
See more room tips
  • Stayed March 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EJAEIK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane, Australia
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 April 2012

Hotel has been rebuilt from the hurricans and would have to be the best hotel I have stayed in. The rooms are spacious and the technology used within the hotel is great. Facilities for families is great, along with the gym (Views to the superdome from the gym are spectacular). Would certainly recommend this hotel for business or holidays.
Does have a lot of conferences at the hotel, which crowd the restaurants and bars, but thats not all a bad thing.

Room Tip: All rooms are good
See more room tips
  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Brent F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston, Texas
Level 3 Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 30 March 2012

We stayed at the Hyatt Regency in New Orleans this past weekend. The location was great (it is right next door to the Super Dome) although you will need to take a taxi for transportation unless you have your own vehicle. I was very impressed with the renovation of the hotel, the decor, restaurants, bars, and especially the impeccable service. To top it all off, it was budget friendly. I would definitely recommend it.

  • Stayed March 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tutttravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lake Charles, Louisiana
2 reviews
Reviewed 30 March 2012

this place just reopened a few months ago and it is amazing...updated with the latest everything....great rooms, hotel, and staff...if this place disappoints you then you are just to hard to please

  • Stayed March 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank beachham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level 5 Contributor
62 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 29 March 2012

March and another conference! This time at the Hyatt Regency and again this place knows how to run a large event with great precision! Check in was easy and efficient, again always nice to meet friendly staff. I walked up through the hotel and was pleasantly surprised at the amenities, great big atrium bar and restaurant area, good atmosphere overall.
Once I worked out the elevator system, clever as it is I went to my room and was delighted to see that it was a great size, well appointed and laid out with everything I needed. Wireless was complimentry ( for one device only, anymore meant upgrading your wireless package $15 a day).
The bar and restaurant staff overall were excellent. Breakfast was great and the bar had a good "buzz" about it. I have to say drinks and food reasonably priced and good quality. There is a starbucks too in the conference area if you need a coffee and cake! The hotel also has a fantastic fitness center on the top floor so you can run on the treadmill looking out over New Orleans.
This is a very comfortable hotel, grand in its appearence and really did exceed my expectation in nearly every way, yes there is a "but" coming.The parking is an issue, the only option available is Valet parking which is expensive at over $35 a day, adding tips to this every time you need the car adds up! There is a car park to the right of the hotel as you drive along the street, it has a board saying "hotel parking" but this has nothing to do with the hotel, its misleading. I did bring this up on check-in and apparently they are aware of it but didnt do anything during my stay and once you drive in you will have to pay to get out.
My other niggle is house keeping, the room was never properly cleaned. When I checked in to the room I found a long black hair in the shower, very obvious and off putting. The room was never properly cleaned during my stay, water marks on the table never wiped off, floor not being vacumed and dirty towels left outside my door until 10pm. I did bring this up on check out and the staff apologised and were fantastic about it, taking notes and ensuring it would be looked into.
Would I stay here again? Yes, with the caveat that the house keeping is improved, otherwise i'd definitely recommend this hotel.

  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alan O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daphne, Alabama
Level 1 Contributor
2 reviews
Reviewed 29 March 2012

We stayed at the Hyatt Regency the weekend of March 23rd.
The hotel and staff were great .Hope to stay again in the near
future. Great job Hyatt and staff.

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank CANCUNCOOLER
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these New Orleans hotels
Central Business District
InterContinental New Orleans
InterContinental New Orleans
#19 of 164 in New Orleans
1,423 reviews
Central Business District
Le Pavillon Hotel
Le Pavillon Hotel
#85 of 164 in New Orleans
2,820 reviews
Central Business District
Hyatt Centric French Quarter New Orleans
Show Prices
Show Prices
Show Prices
Central Business District
New Orleans Marriott
New Orleans Marriott
#73 of 164 in New Orleans
3,449 reviews
Central Business District
Loews New Orleans Hotel
Loews New Orleans Hotel
#14 of 164 in New Orleans
2,512 reviews
Central Business District
Drury Inn & Suites New Orleans
Show Prices
Show Prices
Show Prices

Been to Hyatt Regency New Orleans? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hyatt Regency New Orleans

Property: Hyatt Regency New Orleans
Address: 601 Loyola Ave, New Orleans, LA 70113-3100
Phone Number:
Region: United States > Louisiana > New Orleans > Central Business District
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Green Hotel in New Orleans
#20 Luxury Hotel in New Orleans
#44 Business Hotel in New Orleans
#48 Romantic Hotel in New Orleans
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hyatt Regency New Orleans 4*
Number of rooms: 1193
Official Description (provided by the hotel):
Experience the Big Easy in style at the award-winning Hyatt Regency New Orleans. This AAA Four Diamond hotel features strikingly sophisticated guest rooms offering breathtaking city views, along with best-in-class amenities including free wi-fi, seven award-winning dining options, an outdoor saltwater pool, 24-hour fitness center, in-room massage services, and unprecedented service. Located in the heart of downtown, Hyatt Regency New Orleans is adjacent to the Mercedes-Benz Superdome, Smoothie King Center and Champions Square. The hotel sits directly on the Loyola Streetcar line offering quick and easy access to the city's top attractions including the historic French Quarter, Ernest N. Morial Convention Center, the Mississippi Riverfront, World War II Museum and the Aquarium of the Americas - all located within one mile of the hotel. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hyatt Hotels Corporation, Booking.com, Ctrip TA, Expedia, Odigeo, Hotels.com, TripOnline SA, HotelQuickly, Ebookers, Evoline ltd, Cancelon and getaroom.com so you can book your Hyatt Regency New Orleans reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hyatt Regency New Orelans Hotel New Orleans

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing