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“Good hotel... Great service”

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Hyatt Regency New Orleans
Ranked #68 of 163 Hotels in New Orleans
GreenLeadersBronze level
Charleston, South Carolina
1 review
“Good hotel... Great service”
Reviewed 9 May 2014

My family & I recently stayed at the Hyatt Regency NOLA for an orthodontists convention, and I must say that I enjoyed my stay. The lobby and hotel in general is beautiful. The hotel is huge and it was easy to get a little turned around, but the staff was always there and extremely helpful. The rooms were a bit smaller than I would have liked, but they were comfortable. We ate at the hotel breakfast buffet and although I thought it was a tad bit expensive, when I realized my husband and I had 3 made to order omelets and more the price was actually fair. The star of my stay was my waiter at breakfast. I brought my 6 yo son since he was on spring break and Brant was able to suggest the aquarium, insectarium and zoo as possible places for my son to enjoy. We were able to take him to the zoo and aquarium and he absolutely loved them. On top of awesome suggestions Brant was attentive and whenever we left the table we would come back to a folded napkin (if too dirty, he brought us new ones) and refilled drinks. He even asked my advice on braces for his teeth, which, as a new orthodontist, made my day. The rest of staff was very friendly as well. The hotel was nice but I would return because of the staff.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Reshadt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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New York City, New York
Level 2 Contributor
5 reviews
Reviewed 8 May 2014 via mobile

Lap of luxury...salt water pool. Great restaurants, comfy beds and rooms....super deal through Travelocity! One drawback is the long walk to rooms but speedy elevator system & mostly private rides. Really good shampoos & body washes . Breakfast buffet two prices was excellent with amazing choices. & great coffee.

Stayed May 2014, travelled with friends
Helpful?
Thank Christine K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Milwaukee, Wisconsin
Level 4 Contributor
26 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 7 May 2014

This is my first stay back with the HR NOLA since its "revitalization" after 2005 and hurricane Katrina. I had stayed there on two separate occassions up to that point. WOW WHAT A DIFFERENCE. For a self-contained conference hotel, this is amazing. Large and plentiful space with nice signage all around. They still have the main spacious atrium hotel with a lot of life buzzing on the 3rd floor main lobby (restaurants/bars). Very nice and helpful staff throughout.
I don't remember the pool being so nice, but was pleasantly surprised when I went out there for some morning sun and air prior to heading to the festival grounds.
Our guestroom was a great size and close to elevators (No rooms are really that far from the 8 elevator banks) Wait time was what it was with the new smart-system that is implemented at the hotel now. With that many rooms, I know that the elevators are running a bit more efficiently than before... The Regency Club was truly a treat and adviseable to upgrade to. Staff up there was way too impressive... It is Hyatt staff, not Ritz or another 5-star hotel staff, right? Kudos to leadership for running one of the Hyatt large flagship hotels so well. Hope to see you all next year!

Room Tip: Upgrade to Regency Club floors for access to the top floor lounge. Really worth it.
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  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Frostdsnoman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois
Level 4 Contributor
40 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 6 May 2014

My friends and I stayed at the Hyatt Regency for Jazz Fest, really because it was the cheapest available (still not that cheap). I'd say the stay was ok.

My main gripe was that there was some disconnect with the functionality of the hotel. Here's why:
-The elevators: You have to take two escalators to get to the elevators. And just because the elevator you take goes to your room, doesn't mean it goes anywhere else that's useful (ie the gym). I was constantly taking the elevator to the third floor then getting on a different set of elevators and such. So time consuming when you wait for up to five minutes for an elevator.
-There is no signage of the hours of the restaurants. We were hoping to eat at the pool on the fifth floor but we had to go to the third floor bar to find out that the pool restaurant is only sporadically open, depending on the staff.
-After staying one of our four nights we noticed mold on the ceiling by the air conditioner. We spoke with the front desk before leaving for the day and she said they would inspect the situation while we were out. When we returned, a different front desk agent could not find any record of us reporting the mold. Luckily she was extremely helpful and moved us to a new room right away, while giving us some room service credit and free wifi (don't even get me started that you have to pay for wifi in the first place).
-We called housekeeping to get more towels (they only gave us three for four people) and to get more tea as it had not been refilled for the day. Instead of one person coming up giving us both the towels and the tea, we got one lady bringing towels, then another bringing more towels and tea and then another bringing tea. Obviously there is a huge disconnect in communication.
-Concierge: rather rude. I asked for directions to Jazz Fest using the streetcar and was told in a demeaning way that it was the most inefficient way to get to Jazz Fest. I was so thrown off by his demeanor that I took the map and walked away.
-Rooms are rather small. Might not matter to some but for four people in a room, there was almost no place to put your luggage without tripping over it.
-If you call any department at all, it will ring and ring and ring. Plan on waiting at least two minutes before someone answers.
-Room service is NOT 24 hours. I was shocked by this. I thought the whole point of room service was to be open any time. Totally put a damper on the day when we spent 20 minutes ordering through the flipping TV and then when doing the checkout realizing they were closed.
-The room had random bits of dirtiness. We found foreign hairs in the shower and brown spots on the towels. Otherwise very clean.
-Water pressure and plumbing could use some work. The water pressure was so low that we couldn't tell if we washed the shampoo out. The toilet had to have water put in it several times for it to be flushed.
-The day of checkout, housekeeping woke us up at 9am for no apparent reason. They just said "OH!" and walked away. We requested late checkout...

The good stuff (yes there's some):
-Food was yummy and had a big spread, even for me, the vegetarian
-Front desk agent Alexis was awesome and helpful
-The view of New Orleans was fun to look over
-There is a cab stand right out front
-Beds are comfortable
-If you're used to streetcars in NOLA, there is a stop right out front
-The decor of the hotel is modern and beautiful
-Beautiful outdoor pool
-Toiletries provided were good quality
-Gym was GORGEOUS. Better than most membership gyms. And it has an awesome view.
-Ice machine was on the floor

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Leela L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rochester Hills, MI
Level 3 Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 6 May 2014

I upgraded to a club room on the 27th floor and didn't regret it. The room was a good size(king room) with a nice chaise lounge. The overall feel of the hotel was classy and contemporary. I had read a lot of the reviews on this hotels and I read, too big, lousy customer service, room issues etc. This hotel is by no means too big, it is a large hotel, imagine that, I have to walk a bit... It is a pleasant walk! I had great customer service and my room was always clean and well cleaned every day. I would come back to this hotel! Spend a bit more for the club room if you can, the club room on the 32 floor offers snacks, water, juice and pretty passable espresso. The honor bar lets you poor as big a drink as you want for a good price. Well worth it...

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Arrow34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mount Vernon, Washington
Level 3 Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 6 May 2014

PROS: Top notch accommodations. Valet parking, expedited kiosk check-in/out, courteous concierge/bell service, expansive gorgeous lobby, soft music to welcome you as you enter your room, modern technology throughout the hotel including interactive menus, plush seating in the sports lounge, the list goes on... we were amazed and delighted at every turn.

CON: charge for parking - but so do all the other hotels in the area

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RnCnT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Portland, Maine
Level 5 Contributor
68 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 2 May 2014

Who in the world designed the layout of this place? How do you get from the 1st, to the 2nd, to the 3rd floor (which you must apparently get to, to get to the elevator which will take you to your room floor). And why, why, when this hotel has conferences that compel several thousand people to attend, does the Starbucks have only 3 cash registers? Honestly, waiting in line for coffee was the most maddening, the most ridiculous 30 minutes I've ever spent. The location is okay; you can walk to French Quarter, trolley, etc., but it's a business district without a freaking coffee shop to be had... except for the ludicrous Starbucks with 3 cash registers...

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TRichards19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hyatt Regency New Orleans

Property: Hyatt Regency New Orleans
Address: 601 Loyola Ave, New Orleans, LA 70113-3100
Phone Number:
Region: United States > Louisiana > New Orleans > Central Business District
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Green Hotel in New Orleans
#20 Luxury Hotel in New Orleans
#44 Business Hotel in New Orleans
#48 Romantic Hotel in New Orleans
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hyatt Regency New Orleans 4*
Number of rooms: 1193
Official Description (provided by the hotel):
Experience the Big Easy in style at the award-winning Hyatt Regency New Orleans. This AAA Four Diamond hotel features strikingly sophisticated guest rooms offering breathtaking city views, along with best-in-class amenities including free wi-fi, seven award-winning dining options, an outdoor saltwater pool, 24-hour fitness center, in-room massage services, and unprecedented service. Located in the heart of downtown, Hyatt Regency New Orleans is adjacent to the Mercedes-Benz Superdome, Smoothie King Center and Champions Square. The hotel sits directly on the Loyola Streetcar line offering quick and easy access to the city's top attractions including the historic French Quarter, Ernest N. Morial Convention Center, the Mississippi Riverfront, World War II Museum and the Aquarium of the Americas - all located within one mile of the hotel. ... more   less 
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Also Known As:
Hyatt Regency New Orelans Hotel New Orleans

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