This could be a great hotel. A beautiful lobby and hip feeling really set the expectations high but I agree with a lot of the other reviews that The Saint falls short.
The lobby reminds of the Delano Hotel in South Beach and while some may not like the mood lighting in the elevator and hallways I thought it was kind of cool.
Details are important when you aspire to be a top notch hotel and that's where The Saint falls short. Upon entering my room there were a number of things missing:
No Bath Soap
Broken Desk Chair
An oily film on the Bathroom floor (my Colleague in another room had the same thing)
The TV had an incredible number of selections but didn't match the channel listing next to the bed and also didn't have HBO or Showtime or any on demand service.
My biggest complaint with the hotel was that on the TV stand there was a tray with a bottle of water, a bag of M&M's and a food bar. I thought, how nice of them to provide a snack. There was no sign or anything else to indicate these weren't complimentary. I drank the water and evidently it has an electronic sensor because it immediately charged me $5. Come on people, if you are going to charge me at least give me fair warning! I felt ripped off.
The next morning at breakfast our waitress was brand new and could not have been more clueless. She was nice but clearly had received no training. I fault the hotel not her. She couldn't even answer basic questions like the availability of oatmeal!
After I checked out of The Saint I stayed at The Roosevelt Hotel about a block away for about the same price. Wow what a difference. The Roosevelt got everything right and I give them a big 5 stars. Unfortunately, not so with The Saint.
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