The hotel itself is gorgeous. The lobby is striking. Clearly, no expense was spared.
But the staff have not been trained. There seemed to be no one in charge and only a handful of people on-site. Although the hotel was nearly empty, we were placed in a room overlooking major street construction - and a jackhammer woke us up at 7am. We finally just gave up and checked out at 8:15am - even though we had left an infant and toddler at home for this romantic overnight trip and hoped to sleep in. Of course the hotel cannot control the noise - but according to the construction workers in the street, they had been hard at work outside the hotel for nearly 10 days... meaning the staff should have known better. When we complained, they offered breakfast - at this point, we were so frustrated we left and told them we would not be eating.
When we arrived, the bar was closed in the middle of the day with no explanation by staff except "it's usually open at 11am, but today it's opening at 5pm." There is no other food or beverage service, not even room service, so this was notable.
It's hard to believe there is NO room service except a very overpriced mini-bar. And the materials in the room are all inaccurate. First, there is no pool and no roof-top bar. Second, the restaurant is not run by the famous chef as touted.
The room was beautiful, but small-ish and nothing to write home about. It certainly does not compare to the Roosevelt, which was also renting rooms for $150/night, the same price as the Saint and just across the street. The best thing that can be said about the rooms is the Niven Morgan bathrobe and bath amenities.
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