Visited NOLA 07/21/2012. We had two rooms. Loved the decor and the location. Very happy with rooms. My wife recently had surgery and was unable to walk the city with the rest of us. She had planned to remain in the room and work. The hotel claimed it had Internet available. Internet was not available. The room was apparently located in the wrong place. No other rooms available. They tried to fix no go. Happens. The problem was how they addressed it. My wife was upset. Manager Abraham Cox offered her drinks in the bar. She couldn't drink. He said he would address this in the morning. Nothing....not even a sorry. Spoke with Katey she tried to help but I was uptight because we were ignored and the only solution to the problem was my wife should stand in the hall connect and go back in room. Didn't work. I have left 5 messages for General manager Eric Wilson and he has ignored every one. For what these rooms cost a wireless Internet system that doesn't work is not acceptable. For the alleged quality of this place a management team that cares about problems big or small should be the norm. Loved the building and location, but there are other options in the area just as nice and more attentive to problems. I do not like being ignored or treated like the problem is nothing. My wife was stuck in the room and frustrated.
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