I stayed at the Homewood Suites from 24 to 29 June. As a Hilton Honors Gold I frequently stay at Hilton properties, but had never stayed at a Homewood Suites. I was intrigued by the included breakfast and dinner, so decided to try it. The included meals were perhaps the best part of my stay, but even that was less than satisfactory as I had to fight the gnats in the dining room that were trying to eat my food before I could. I had checked in on-line the day before my arrival, but the room I had requested was not available, so I was given another room. The temperature in NOLA during the week was in the nineties and the air conditioner in the room did not work. Despite setting the thermostat to 60 degrees, the room temperature never went below 80. After sweltering from Sunday to Wednesday and three requests for maintenance to check it out, I finally had someone rewire the AC so that I was cooler my last day there. Every other room on my floor had a USA Today paper at their door in the morning, but I never did. I mentioned this to the front desk twice and after the second request, one lady told the other to write down my room number to insure that I received a paper the next day. Yep, you guessed it -- no paper. I began to think that maybe this was a filming of Candid Camera. The hotel was convenient to the reason I was in town, but if this hotel was representative of the Homewood Suites, I believe in the future I will stay at a Hilton that is more committed to the concept of good customer service.
- Official Description (provided by the hotel):
- We are a 166 all suite hotel in downtown New Orleans. Many complimentary amenities are included in the rate that is provided such as a hot buffet breakfast, free wifi, and a light dinner meal with beer/wine service Mon-Thu. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, Hilton Hotels Direct, Travel Republic (UK), Ebookers, Cancelon, Evoline ltd, 5viajes2012 S.L., HotelQuickly and getaroom.com so you can book your Homewood Suites New Orleans reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Homewood Suites New Orleans Hotel New Orleans
- Homewood New Orleans
- New Orleans Homewood Suites