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“2nd visit to Homewood..”

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Homewood Suites by Hilton New Orleans
Ranked #85 of 167 Hotels in New Orleans
Reviewed 30 October 2013

This review is comparing our recent visit with a previous visit 6 months ago.
Housekeeping was greatly improved this time around.Room was promptly made up and clean towels provided.

The evening dinners have been cut back dramatically. First visit, a salad bar with cut up fresh fruit and dessert was provided each night with the meal. Now all of that is gone. Very disappointing as on Monday you had three items to choose, gumbo, corn and rice. Nothing else.if you are graving carbs and fat, this would be perfect.
2nd night BBQ hamburgers and macaroni salad except there was no macaroni salad.We skipped dinner altogether at this point and for remainder of the stay.
I hope the very least they would provide the salad bar back again for those who are health conscience.
The rooms are clean and functional. Nothing over the top but nice. The noise level from the HVAC system is unbearable . Sounds like a airplane coming through your room. Sleeping sound is really not possible.

Staff is friendly. Overall, I don't think there will be a 3rd visit. As a loyal Hilton patron and a gold Hilton Honors member we expect better from their hotels.

Stayed: October 2013, travelled as a couple
Thank LewCar C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,108 - 1,114 of 1,580 reviews

Reviewed 28 October 2013

Wifi was spotty, had to sign in every couple of hours, no restaurant or bar, however had free buffet but only during certain times of the day, so if you are busy and miss it, you miss out. Parking is not great, although they have valet parking.

  • Stayed: October 2013, travelled solo
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Thank Eric C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 October 2013

Homewood Suite's property in New Orleans was perfectly located near enough to Bourbon Street (4 blocks west) but far enough away so sleeping was uninterrupted. We were traveling with our 22 and 24 year old children on a family vacation. The corner suites actually have TWO separate rooms, which made it perfect for parents, and each sibling to have their own spaces. Hotel was well-managed, well-maintained, and the staff was very helpful. We'll stay there again on our next NOLA trip.

  • Stayed: October 2013, travelled with family
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Review collected in partnership with Homewood Suites by Hilton
Thank Mike W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 October 2013

We recently spent three days at The Homewood Suites in New Orleans, arriving there from a cruise through the Panama canal to celebrate our 50th wedding anniversary. We were joined by our friends from Seattle and took a double suite, which was spacious and comfortable. We enjoyed the buffet breakfast and even ate in one evening after a long day sight seeing in the high temperature and humidity, which we are unaccustomed to in the UK. When the Sales Manager, Cameron Pearl, heard about our celebration she left a lovely card and bottle of bubbly in our fridge, a very kind and much appreciated gesture.
The Consierge, Kylie, could not have been more helpful. She was friendly and approachable and nothing was too much trouble for her. She made suggestions and advised us how best to spend the time we had in the city. She even gave us discounts on trips and meals and arranged our airport transfers. She seemed to be there to help guests from morning to night and was always bright and breezy. We had a most enjoyable time in New Orleans and the hotel fulfilled all our needs, being in a good location, easy to walk to the French Quarter and only two blocks away from a really good deli.

  • Stayed: October 2013, travelled with friends
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Thank Anne S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 October 2013

The hotel, staff and proximity to all the main city attractions are top notch!! The pool and hot tub are inviting - the concierage will do all she can to make sure that you are visiting the city highlights and also make sure that you know of anything you are missing. The sleep quality is not a 100% - but that is no fault of the hotel's, its the location. Lots of noise from honking horns and sirens...

  • Stayed: October 2013, travelled with family
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Review collected in partnership with Homewood Suites by Hilton
Thank Shawn P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 October 2013

Upon arrival the hallway and room smelled of mildew I contacted to front desk and they sent the maintance up with air fresher which was terrible. Then the bathroom light didn't work. The housekeeping cleaning was horrible. I asked for a wake up call I didn't get it. Then on myy final billed I was over charged. I contact the manager on duty about my issues and she was so rude I asked to speak to some one else she said she would have to have her manager call me from home. She called me and was arguing with me on the phone she has no professionalism. I can not believe how we was treated. This was my birthday weekend and I had a great time in the city but I wouldn't recommend this hotel.

Room Tip: I did not get the room I ws promise. So when you book online don't expect the same kind of room...
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  • Stayed: October 2013, travelled with friends
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Thank Zenella S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer_H_Jones901, Director of Sales at Homewood Suites by Hilton New Orleans, responded to this reviewResponded 22 October 2013

Zenella, Thank you for taking the time to write a review about your recent stay with us. We sincerely appreciate your feedback and apologize for the disappointing condition of your guestroom. I'm sorry that you encountered a billing issue and hope that it was eventually rectified to your satisfaction. We will take your comments under consideration as we continually work to improve our guest experience, and hope you will consider staying with us again in the future so we may better demonstrate our commitment to your comfort and service expectations.

Kind regards, Jennifer Jones, Director of Sales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 October 2013

Homewood suites was quiet, clean and gave us exactly what we needed. Beds were comfortable, suite was spacious, and the breakfast was perfect for our tight schedule. Kylie , the concierge was extremely helpful in booking tours, providing direction and recommending sites to visit.

  • Stayed: October 2013, travelled with family
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Review collected in partnership with Homewood Suites by Hilton
Thank Alan A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Homewood Suites by Hilton New Orleans

Address: 901 Poydras St, New Orleans, LA 70112-1017
Phone Number:
Region: United States > Louisiana > New Orleans > Central Business District
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#42 Family Hotel in New Orleans
#47 Business Hotel in New Orleans
#77 Romantic Hotel in New Orleans
Price Range: £103 - £303 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites by Hilton New Orleans 3*
Number of rooms: 166
Official Description (provided by the hotel):
We are a 166 all suite hotel in downtown New Orleans. Many complimentary amenities are included in the rate that is provided such as a hot buffet breakfast, free wifi, and a light dinner meal with beer/wine service Mon-Thu. ... more   less 
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Also Known As:
Homewood Suites New Orleans Hotel New Orleans
Homewood New Orleans
New Orleans Homewood Suites

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