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“Good location, not bad hotel.”

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Homewood Suites New Orleans
Ranked #93 of 161 Hotels in New Orleans
Tracy, California
Level Contributor
52 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Good location, not bad hotel.”
3 of 5 bubbles Reviewed 5 June 2014

Came for last minute trip to New Orleans and used my hotel points. Two bedroom suite. As Homewood Suites go, it was good. The kitchen and bathrooms have a little dated look if you pay attention to that stuff, but for a place to sleep that is downtown it served its purpose.

The concierge is a real laugh, great woman who loves to talk. Booked us on a city tour and always said hi to us. Rest of the staff were really nice as well.

Breakfast and dinner are what you expect, nothing exciting but what did you think you get for free? it fills the stomach and keeps you going.

For a family of 4+ looking for a place in heart of town and find a kitchenette useful its good.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pugwash1968
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer_H_Jones901, Director of Sales at Homewood Suites New Orleans, responded to this review, 11 June 2014
Dear Pugwash 1968,

Thank you for sharing your review of our hotel and your lovely experience. It is so wonderful that your family had a great time visiting our hotel while in New Orleans. We shared your review with our team as they work hard to do a great job for our guests. We hope to see you again soon.

Sincerely, Jennifer Jones
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1,388 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (157)
Date | Rating
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English first
1 review
5 of 5 bubbles Reviewed 1 June 2014 via mobile

The representative helping me was able to cancel my friends reservation because she was sick. That was a very kind gesture that she did because my friend could not travel due to illness. Very friendly and professional service at the front desk

Stayed June 2014, travelled with friends
Helpful?
Thank Lang P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer_H_Jones901, Director of Sales at Homewood Suites New Orleans, responded to this review, 11 June 2014
Dear Lang E,

Thank you sharing the kind regarding our staff. I have shared your review with our team. It is great motivation to continue doing a great job when we hear how much you appreciate our attentiveness. Thank you again. We hope you enjoyed your stay and will return soon.

Kind regards, Jennifer Jones
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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 29 May 2014

The Homewood Suites by Hilton in New Orleans was a wonderful, clean, comfortable hotel in a great location, close to all the night spots and day spots, too! The staff were super friendly. We would stay there again in a heartbeat!

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank 787kathyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer_H_Jones901, Director of Sales at Homewood Suites New Orleans, responded to this review, 11 June 2014
Dear 787 Kathy C,

Thank you for choosing Homewood Suites to host you during your visit to New Orleans. We are so happy that you found our hotel clean and our team so friendly. We look forward to hosting you in the future if your travels return you to New Orleans.

Sincerely, Jennifer Jones
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bethel Springs, Tennessee
Level Contributor
31 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed 28 May 2014

The driveway was cramped and confusing with no one directing dropoffs and off loads. Parking was fairly expensive and no directions for self park. Rooms were good and service was as expected. Breakfast was a little lacking (free hot breakfast is one of the reasons we stay at Homewood) with fewer choices than I've had at other Homewood Suites. Checkout was as bad as I've had at casinos. I had to actually check out to get the car valet receipt. Overall a good experience but not quite up to the standards I have come to expect from Homewood Suites.

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ONEEOD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer_H_Jones901, Director of Sales at Homewood Suites New Orleans, responded to this review, 11 June 2014
Dear Oneeod,

Thank you for choosing Homewood Suites. We appreciate you taking the time to provide feedback about your visit with our hotel. I apologize about any confusion related to your valet parking. We have used your feedback and are attempting to make updates that should assist in the future. If your travel should return you to New Orleans please do give us another opportunity to serve you.

Sincerely, Jennifer Jones
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Walworth, Wisconsin
1 review
4 of 5 bubbles Reviewed 27 May 2014

We just got back from an incredible family vacation! Kylie, the concierge at this hotel is amazing! She really knows the city and did a great job helping us find destinations and tours that our whole family could enjoy. I can't say enough good things about her.

The hotel is starting to show some wear but how much time do you actually spend in your hotel room when you are in New Orleans? The location couldn't be better for families. Close enough to everything but far enough away from the party scene. We look forward to returning again!

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wisconsin2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer_H_Jones901, Director of Sales at Homewood Suites New Orleans, responded to this review, 11 June 2014
Dear Wisconsin 2014,

Thank you for the feedback about your visit with us. Our concierge knows everything New Orleans and I'm glad she made your stay special. We are very excited about our upcoming renovations which will rejuvenate the hotel and make staying us even better. We hope to see you again soon!

Sincerely, Jennifer Jones
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Baldwinsville, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 26 May 2014

It was our first visit to New Orleans and we wanted to explore the area and thanks to Kylie our concierge, she made this possible.

The morning after arriving we met with her and she greeted us warmly noting that she was a native of the area that we use to live. That made us feel at home.

Next she suggested a fantastic city tour with Richard as our driver and guide. He brought us through areas of the city that we would never find on our own. We visited the Garden District, saw the French Quarter, the French Market. Frenchman street (where some great blues and jazz is heard), the still existent remnants of Katrina all with the knowledge and demeanor that only a retired teacher that loves his town could give.

She gave us maps, told us where to gett the streetcars and buses, where the best local markets were. When our bus back to the airport was running late, she called them and they arrived within minutes.

Kylie made it a truly enjoyable and stress free experience. Thank you so much.

Room Tip: rooms were well equiped and comfortable
See more room tips
  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 540peg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer_H_Jones901, Director of Sales at Homewood Suites New Orleans, responded to this review, 11 June 2014
Dear 540peg,

Thank you for choosing the Homewood Suites during your visit to New Orleans. We are so happy to hear that you enjoyed your stay and that Kylie was such a great help to make your visit so enjoyable. We hope that you will return to stay with us should your travels bring you back to New Orleans.

Kind regards, Jennifer Jones
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nederland, Texas
Level Contributor
4 reviews
5 of 5 bubbles Reviewed 26 May 2014

Stayed here over memorial weekend, the hotel was great, beds comfy, and our Concierge Kylie was the greatest, helped us book tours and suggested some awesome great resteurants. Was overall a wonderful experience and will definately stay here again. Thank you Kylie once again, you are awesome.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SuzanneBroussard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer_H_Jones901, Director of Sales at Homewood Suites New Orleans, responded to this review, 11 June 2014
Dear Suzanne Broussard,

Thank you for sharing the review of your stay with us while visiting New Orleans. We are happy to hear that our team members made your stay great and that Kylie our concierge made it special! We hope to see you again soon.

Kind regards, Jennifer
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Homewood Suites New Orleans

Property: Homewood Suites New Orleans
Address: 901 Poydras St, New Orleans, LA 70112-1017
Phone Number:
Region: United States > Louisiana > New Orleans > Central Business District
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#47 Business Hotel in New Orleans
#64 Family Hotel in New Orleans
#77 Romantic Hotel in New Orleans
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Homewood Suites New Orleans 3*
Number of rooms: 166
Official Description (provided by the hotel):
We are a newly renovated 166 all suite hotel in downtown New Orleans. Many complimentary amenities are included in the rate that is provided such as a hot buffet breakfast, free wifi, and a light dinner meal with beer/wine service Mon-Thu. ... more   less 
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Also Known As:
Homewood Suites New Orleans Hotel New Orleans
Homewood New Orleans
New Orleans Homewood Suites

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